Alex Esquenazi
Google
Extremely disgusted with the service. First of all, I placed a large and expensive order with them confiding in their quality. First person I spoke with was more than happy to take my large order and help me out to her best ability. Everything went perfect until delivery. The pizza's came out okay - the cheese was all fused together in a golden color so it was kind of tough and not as melted as you'd expect. The worst part was when the driver forgot to bring our drinks. We ordered a few bottles of pepsi and he forgot to bring them all (he left at about 12:30). That was fine- we waited. At 1:04pm we called again asking where he was (our location is 2 miles away from them). He forgot to bring us back the sodas. By this point we are VERY upset. We had an event planned to begin at 1:00pm sharp and he had not come by to bring us drinks. When he finally did I called the store to speak with a manger to let her know I was very upset. First employee to pick up the phone began giving me attitude when I asked to speak with a manager. Once I got to the manager she treated me with such disrespect and refused to even attempt to alleviate the situation. She kept saying the man was on his way to deliver the drinks after I told her three times we've received them and I just wanted to let her know what happened. Obviously she wasn't listening to me, wasn't trying to help, and kept trying to defend the driver even though we had been waiting for a long time, had our event delayed, and she was lying to our face. Saying someone experienced heavy traffic at 1pm southbound for thirty minutes to drop off a few sodas and not trying to help your customer out doesn't look great. All that for pizza that was not that great...no thank you. Also, reviews are now over a year old so be careful.
