Dave H
Google
Incredibly rude staff at the restaurant. While the staff at the hotel reception desk, valets, etc. were helpful and kind, the staff at the Sister restaurant were an unfortunate exception. Our group went there with our kids (ages 4, 3, 2, 1) and we were the only guests there. The whole place was empty. Regardless, the bartender immediately seemed disturbed by our presence, telling us the kids “can’t dance” or stand in the aisles, and they “can’t go up the stairs in the restaurant” or stand near the entrance, even though we were with the kids the whole time and the kids were not loud or doing anything dangerous. A few minutes later, an old security guard showed up and said that he had been watching us on camera (hello, Big Brother), and asked us not to let the kids run up the stairs because they are made of glass and steel. I told him that if something happened it would be on my watch, so they wouldn’t have any liability. He agreed and left.
Ten minutes later and after we had ordered our dinner (to the same disgruntled and visibly annoyed bartender / server), my wife was walking with one of the kids who wanted to see what was making the noises coming out of the kitchen (they were not INSIDE the kitchen). The bartender told my wife in a rude way that she “CANNOT CROSS THE LINE TO THE KITCHEN” although neither my wife nor the kid did.
We told them to pack up our order to go since we didn’t feel welcome in this space. As we were leaving, one of our kids was by the restrooms area. The same old security guard reappeared and told me that our kid should not go to into the women’s bathroom. I said he’s not going in there, and he’s only three anyway, and if he goes, his mom would take him in there. His response was “his mom would be watching him if she was around,” which I said was uncalled for since his mom was watching the other kids, plus the kids weren’t making any trouble, and he shouldn’t be telling us how to take care of our kids, and also that my kid is autistic, so his behaviors can be unpredictable and odd. The old man then told me that maybe my kid is autistic because I am autistic!! Wow. I pulled my phone out and started filming the conversation with him; asking him to repeat what he said. He denied what he said and claimed that I should not be telling him how to do his job (I hadn’t said anything related to his job). He proceeded to say that he doesn’t work for the hotel, and that he was contracted to do this job. I don’t know what he was doing there then!
The food wasn’t good at all, by the way. Just look at that miserable thing they have the audacity to serve as a chicken sandwich. We only went there because we thought the environment would be OK for the kids, since it was empty, especially our autistic kid, but we were wrong. It really soured our entire experience here and made us feel unwelcome.
