Linz O.
Yelp
I've been going to Sister Nails for about 6 months and today will most likely be my last day.
The manicurist (whom I've had before and was nice) was very rude and rushed. I came for a 6 pm appointment and it seems like all she wanted to do was go home. I asked for my nails to be short, so she clipped and then said she would file them. When asking to please file them more, she became frustrated and got harsher with my nails.
Then when I asked about why not all of the previous nail polish was taken off, she was angry and said it would be covered up by the new polish. I just commented on whether that was healthy for the nail. She started putting the new polish on and sure enough, it didn't cover up the old polish (dip) so she had to go back and remove more. She hastily sanded them down so much that it burned my nail. It was rather painful.
Then she picked a different color for me, rather than explaining to me that the color I picked wouldn't look right. So she started with the dip on my right hand- the color didn't look right. When I asked about it she then explained how she picked a new one. So I said, well let me know and I'll pick a new one. Instead she had another lady come over to offer a different color. The color was fine and I said ok. Then the woman doing my nails made a snarky comment to the other women and became more forceful and rude.
She only slowed down a bit to ask if I liked it when she saw I was visibly frustrated.
Afterwards I apologized for seeming to make her mad about asking for the nail length and the right color- or for coming at 6pm, but the rudeness and the experience was terrible. She told me that it's not her fault I had a bad day. Which wasn't true.
I was truly bummed because I thought I found a salon, now I don't think I'd ever be comfortable going back there.
I also notice they don't sanitize their tools between people... it was something I overlooked but now when she also didn't feel the need to fully remove the dip... it has me wondering how else they cut corners.