Arthur N
Google
Utterly crap management by Historic Scotland.
Paid for audio tour, but they don't give you a device to listen through like literally anywhere else would, instead they expect you to download their app and download the enormous audio tour onto your own phone and listen to it through your device.
They failed to send us a confirmation email so we had no idea about any of this, and obviously haven't brought headphones with us.
Even the reception desk staff told us they have "endless issues" with this awful audio guide system. All they could suggest is that we buy a cup of coffee and wait while our phones struggle to download everything (45 minutes so far). We are waiting in the coffee queue now and it isnt even moving.
Oh and the cafe is cash only, just to add to the inconvenience. Customers are having to offer to pay for each other's drinks. Again, even the staff are suffering, taking coins from the tip jar to make up the balance when someone is short of 30p. It's atrocious.
Whole place is a complete shambles. Haven't even seen the neolithic settlement yet but I'm giving 1 star already because it is the worst run attraction I have ever been to. You might think with the number of visitors they get that they'd have come up with an efficient system by now, but they haven't.
Historic Scotland are useless and incompetent.
Gave up on downloading the audio tour in the end (they've promised us a refund, apparently it should be free anyway, so not clear why we were made to pay for it in the first place).
Summoned all the politeness we could for the staff and went on to have a look at Scara Brae - utter disappointment; no access to the actual ruins, you can only look at them from a walkway, BUT you can PAY MORE for an evening tour. As this was the only way we would actually get to properly see the village and we're unlikely to ever come back to Orkney given the distance travelled, we paid and went on the evening tour as well. Evening tour was better, as you actually get to walk among and touch the houses (finally), although you STILL don't get to see inside house 7 (the best preserved) it's unclear who they are trying to preserve it for of no one ever gets to see it anyway.
To anyone visiting - don't bother with the audio tour, don't bother visiting in the day time with the coach loads of foreign tourists, just book the evening tour.