Jenny P.
Yelp
I don't like writing one star reviews, which you can tell by my rating distribution. It does not give me any satisfaction, and I can almost always find something good to balance the bad. The only time to do it is when I feel strongly that something is wrong. Not even the panoramic view can save Skinner anymore, and that used to be my favorite part. The wine is not as good as it used to be, either. Customer service has gone downhill over the years and is now some of the worst I've ever experienced in my life. If you have mobility issues of any kind, please be warned before coming here.
This was our last stop during this year's Passport weekend a few months ago. I know, why didn't I review before? I should have. I don't have an excuse other than being behind in my reviewing as a way of life on Yelp. I was also and continue to be embarrassed. Reading this might cause second hand embarrassment, fair warning. I have been having ongoing back (sciatica) issues which can make it painful to stand or walk for prolonged periods, and I was really going through it on the day I was last here. So, I decided to use the handrail and try to go down the stairs to the tasting area. I really should have used the ramp (I did on my way out, undaunted), but instead slowly made my way down the stairs trying not to wince. I probably just looked like another drunk fat girl having trouble with stairs. And in fact, I did indeed to one staff member in particular.
She clearly knew nothing about wine, and one wonders why she even found herself working here. When pouring for me and my friends, she gave me a tiny pour in comparison. I know I probably looked down at it and frowned, being tired, in pain, and wondering uhhh why? Her response to this was to laugh loudly at me and tell me that I was clearly drunk walking down the stairs like that and didn't need anymore wine. She was watching me, she said. (Watching me struggle down the stairs. What a nice person.) She continued to laugh thinking she was so funny and superior. Yikes on bikes.
Girl, when I tell you I was shocked I mean I was stunned silent. I didn't know what to say or do. Not only did I feel embarrassed for myself but I felt embarrassed for her. Why would you do that to someone? Someone you don't know? My friends were kind and distracting and made me feel better, and I didn't want to cause a scene so I didn't say much of anything else to her. I just wanted her to go away, to be frank. I know she couldn't know what I was feeling if I didn't say so but you know what? It does not matter.
What she did was not only hideously rude and unprofessional.
It. was. dangerous.
You do not.
discourage someone.
from using mobility or accessibility aids.
The way they were intended.
Ever.
For any reason.
That is what they are there for.
Drunk or not, which I was not. But even if I was. People like me who have only started recently to experience mobility issues are in an especially vulnerable adjustment period, and the last thing we need is to think about our pride and how someone might make fun of us if we decide to use a railing the way it was intended. And not just a random someone at that. A person this winery employs. This was an incredibly unsafe, terrible experience that I never wish to relive, and I hope nobody else, abled or otherwise, encounters this. Skinner, this was completely unacceptable. No, I don't know her name, but she was incredibly rude, loud, and the least knowledgeable person I've ever encountered at a winery.