EXTACY The Series
Google
Dear Skybar LA Management,
I hope this message finds you well. I am writing to formally request a partial refund for what was an extremely disappointing and unacceptable experience at your venue during the recent event advertised as the “Official BET Awards After Party.”
Upon arrival at 12:15 AM, despite having purchased “skip the line” access, my party of two were left waiting over an hour before being seated at a table—not until 1:15 AM despite how extremely empty it was At that point, the venue was nearly empty, with maybe 40 people present. This was shocking, considering the way the event was marketed.
Once seated, we were told that none of the bottles we wanted were available. Then, 20 minutes later, the server returned and stated that some of the items were suddenly available again and agreed to switch them out. By the time the bottles arrived (1:38 AM), the music was turned off and we were immediately told to leave.
To make matters worse, your staff had my credit card and ID in their possession and would not return them unless I signed a receipt for almost $1,400, which I was pressured to do just to retrieve my property. We were served only one drink and were escorted out before we could even consume it.
This experience felt deliberately deceptive and unprofessional. Despite having already paid a $100 deposit and for skip-the-line tickets, we received virtually no service. The venue was advertised as the “Official BET Awards After Party,” which turned out to be false advertising—there was no affiliation with BET, and no celebrities were in attendance as the flyer implied.
While I will excuse the $100 deposit and the skip-the-line fee, what is completely unacceptable is charging $1,400 for one drink, making us wait an hour, and then forcing us out of the club minutes after being served. That is exploitative, misleading, and unethical.
Please understand: I have the money, time, and resources to escalate this to the absolute maximum. I am not limited to civil court or small claims. I am fully prepared to:
File complaints with the California Attorney General,
Submit evidence to the Department of Consumer Affairs,
Involve the Better Business Bureau,
And publicly expose this experience via social media, press, and legal networks if this is not resolved.
I am respectfully requesting a refund of $1,400, given the circumstances and your staff’s conduct.
Please respond with the appropriate contact for refund processing. I hope this can be resolved quickly and professionally.
Sincerely,
Cecia Powell