SkyCity Auckland

Fabulous experience. Our bed was superb, pillows divine and the buffet breakfast absolutely top notch! The free upgrade to a Super King Balcony room made it just a little more special. The staff were amazing and very accommodating in all 3 of Sky City's Hotels. Sadly, the only thing that let you down was a staff member at the buffet breakfast on The Terrace of The Grand; an older gentlemen of Asian decent, wiping seats and then immediately wiping table tops with the same cloth. I would've thought that was hospitality 101 and a no brainer when it comes to hygiene... Sorry, but he stole your fifth star!

Shout out to Jed! Prior to our hotel stay my husband and I had to call through a couple times to understand parking arrangements and talk through some other logistics. You know when you get that feeling “ oh this guy just gets Customer Service” - that was the exact feel when talking with Jed. He made it so straightforward and pleasant. Jed you have a very lucky employer.

CASINO REVIEW Don't know what happened to the memberships but the parking has changed - used to be able to park free a few times a year with your membership, now you have to spend atleast $40 on gaming to get half price parking and $100 for free parking. Food is good, enjoyed that. Live band the Friday night we went and that was pretty cool. But yeah, the parking thing throws me. Probs won't go as often now, rather play online where parking is free no matter how much you spend.

Great stay, good location. For the size of the hotel the Terrace breakfast room was small and not a huge selection. Toaster poked over in corner and everyone crowding around to use, could be placed somewhere better. All staff were great.

Handy spot for where we needed to be. Rooms a great size and very comfortable. Only down side was the fact that reception staff seems lacking in knowledge regarding a request on my booking. Supervisor wasn't helpful even after spending 2 days trying to rectify the issue. Ruined our trip and won't be staying there again. Casino staff upstairs and the housekeeping staff very helpful. Front of desk needs some work.Can only suggest if you have an agreed promotion that you check it will be adhered to.

When booking this hotel, didn’t realize it was a part of a casino complex. Consequently, lots of foot traffic. Staff was friendly and competent. Area is walkable to lots of restaurants. Regular king room was nice but nothing special; returned a few days later to a premium king-one of the best hotel rooms we’ve ever stayed in! Two large rooms (one with a sofa) separated by a sliding door-two huge TV’s.

The venue was a nightmare to navigate. Way too many people and trying to get in and out of lifts was awful. Couldn't get food as it was packed. The food at the theatre was disgusting. Trying to get to the theatre was difficult. Trying to get out of the carpark was insane. Fir an international venue, I was embarrassed. Kids should not be able to view the casino when going to a show and you shoukd be able to easily get to the level where the food is - apparently not. Nightmare evening

Fantastic hotel. Location is perfect to restaurants, shops and had a casino inside it. Breakfast is very good with a wide variety. Easy walk to the harbor. Gym has a great lap pool