busyinoc
Google
We had a really bad experience tonight. Got in line to order at 5:45 with two people in front of us, the second of which took 10 minutes to order. By the time we got to the front of the line, we were informed they closed at 6:00. Mind you, their website says 8pm, and there was no sign indicating otherwise, and all the other restaurants in the hall were still open. We and the couple behind us finally convinced them to take our order. When our buzzer went off and I went to pick up our order, there was only one item, not the two we had requested. I had to argue again because he said we only ordered one, then he tried to charge me. I asked to see the receipt for my original order, and sure enough, I had paid for two. My husband was long done with his food before I ever got mine. AND NOT ONE APOLOGY! I've been rooting for this place to succeed, but there needs to be some personnel changes if that's going to happen.