Dua Miami, Autograph Collection

My husband and I had such a wonderful time during our stay. The hotel is beautiful and the service is exquisite!! The beds were so good we didn’t even want to leave the room. Very comfortable and roomy. Loved the design! Front desk department (Cristina, Baptiste and Geraldine were so helpful, friendly, and very inviting. I cannot wait to visit again.

I stayed at Dua Miami Autograph Collection from May 12 to May 15, 2025, for a corporate training event. While the hotel was clean and visually appealing, several issues made the experience frustrating — both during and after my stay.||First, the environment was far from restful. I was placed in a room where loud music from the hotel’s venue or a nearby establishment played well past midnight every night. As someone traveling for business, I needed quiet and rest — but this was impossible with the constant noise. It was disappointing.||Second, the staff was unhelpful and impersonal. Although they appeared polished at first glance, they were not warm, accommodating, or particularly willing to assist. I didn’t interact with them much in person due to my work schedule, but their lack of customer care became glaringly obvious once I checked out.||The real problem began after my stay. On June 17, 2025, over a month later, I was unexpectedly charged $64.13 USD (converted to $89.46 CAD) for dining at the hotel’s restaurant, which I never visited. I was told the charge was linked to my hotel room, which made no sense.||I’ve since contacted the front desk and restaurant multiple times, only to be transferred from department to department and repeatedly disconnected — most recently on June 24, 2025. Each time, I’ve asked for a signed, itemized receipt to prove I made the charge. In a properly run hotel, if a guest charges a meal to their room, the server should:||1. Ask for the guest’s full name|2. Confirm the room number|3. Present an itemized bill|4. Obtain the guest’s signature||None of that has been provided to me.||To make things worse, I received two separate receipts:||One under Guest #41277during my actual stay| Another under a different guest number for the June 17 charge||This inconsistency only raises more red flags. Despite asking for verification — a signed receipt or security footage — I’ve received nothing but vague and dismissive responses. When my manager contacted the hotel’s Sales Coordinator, the reply was simply that “all charges were accurate” — without offering any proof.||This situation isn’t just about the $89. It’s about the lack of accountability, professionalism, and basic customer service. I shouldn't be expected to pay for something I didn’t authorize. I made it clear that if this isn’t resolved promptly, I will report the charge to my credit card provider as fraudulent. ||Final thoughts:|If you stay here, be vigilant. Request an itemized receipt at checkout and keep copies of any charges made to your room. With loud music at night, impersonal staff, and questionable billing practices, this hotel is not worth the risk — no matter how nice it looks on the surface.

While this hotel has a lot going for it, we wouldn’t stay here again for one key reason, and a few other nagging issues. First the positives: Super comfy bed! Great service, notably from the front desk and the restaurant staff, especially Guillermo, who is a prince of a guy. Nice gym and pool. Convenient location Now the drawbacks: The pool area has no umbrellas, and nowhere to get shade - unless you rent a cabana - $200 a day for a small room with three office chairs and a run-of-the-couch. As best I could tell, nobody rented a single one for the five days we were there. This is a big deal for us, because my wife has allergies that are exacerbated by the sun. We had been looking forward to relaxing and reading by the pool, but as it turned out, we had to abandon the pool from 12:30 on each day. On this issue alone, we would not come back. The hotel is very eclectic; sometimes eclectic is cool or charming; sometimes it is just weird. This hotel falls in the weird category. The only chair in the room was an office chair that was uncomfortable. There was only one nightstand; in order for my wife to have a night stand, we dragged a table in from the balcony that looked like a tree trunk. They tout the fact that you can cast programming from your phone to the TV, but that service wasn’t working three out of the five nights we were there. Also, the faucet in the bathroom only puts out a spray, and you can’t adjust the temperature - another example of the weird and impractical nature of the eclecticism. We’re lifetime Platinum Elite members and are big Marriott fans, but they have many better options in the Miami area.

We stayed at this hotel during our family vacation, and although at first glance it seems to cater more to a young professional crowd, I can confidently say it’s also a wonderful place for families. From the moment we arrived, we felt truly welcomed and well cared for by the entire staff. Cleanliness and hygiene throughout the hotel are impeccable—something I really value as a parent. The rooms are beautifully designed, with a modern and functional style that is not only visually appealing but also very comfortable for traveling with kids. The heated pool was definitely one of the highlights for our children (and for us as well); clean, enjoyable, with a relaxed atmosphere and a DJ that brings great energy without being overwhelming. The balance between style and comfort is perfectly achieved. I want to give special recognition to the front desk team, who were always attentive, professional, and warm in their service. In particular, we’d like to acknowledge Nasheera (I hope I’m spelling her name correctly), who was especially kind and helpful throughout our stay. She, along with the rest of the team, made us feel completely at home. We also want to thank the restaurant staff, who were attentive and welcoming at every meal, and the valet parking team, who were always prompt, courteous, and smiling. It’s clear that excellent service is a core value across the hotel. In summary, it was a very positive experience. The atmosphere, facilities, design, food, and the warmth of the staff made our stay truly memorable. While the hotel may seem geared toward younger or business travelers, we’re happy to say that it is also an excellent choice for families who appreciate quality, thoughtful design, and personalized service. We would absolutely love to stay here again.

Reading the previous reviews had me nervous. I’m glad I did not allow me to not book here. I had an amazing stay! The entire stay was very welcoming, accommodating and so nice! Shout out to Taylor, Esly and Coby(thank you Coby!) Especially, Nashira!!! I was celebrating my birthday and was a little down it was storming on my day and Nashira made sure my stay was amazing! Thank you from the bottom|of my heart! You’re a gem! The hotel is beautiful and I will be back very soon :)

I've stayed here a bout 5 or 6 times, and it's my favorite hotel in Brickell by far. The vibe, the style, the rooms, all chic and stylish. The restaurant is also a can't miss. But what inspired me to leave this review was the service provided by Geraldine. I want to thank her for helping make our stay extra special for my son's 10th birthday. We can't wait to come back!

I really wish I could have liked this place more but being honest, it’s a 3/5. Looks great on TikTok, not built for real life I stayed at Dua Miami for 10 nights on a work trip. This place photographs beautifully and has big “TikTok hotel” energy. If you’re looking for cool lighting, dramatic mirrors, and an Instagram story moment, this place delivers. If you need to work, sleep, or function like an adult, it gets trickier. What worked The bed was genuinely comfortable. Housekeeping kept the room spotless. The TV was easy to use and casting worked well. Room design Visually striking, but not meant for actual use. There are mirrors everywhere, including behind the bed, on the bathroom door, and along the walls. It feels less like a hotel room and more like a set for a fitness influencer GRWM reel. The sink splashes everywhere. Storage is either too small or broken. The desk is more of a shelf with aspirations. Outlets are placed wherever you don’t need them. Work and rest Not a place for business travel. The layout isn’t functional and the room doesn’t support working comfortably. Noise from the street starts around 5 AM and doesn’t really stop. If you’re hoping for a peaceful night, bring earplugs and a sleep playlist. Service I requested early check-in multiple times before my stay. One week before arrival, then again two days before, one day before, and the morning of. I never received any response. When I showed up, the front desk acted like it was the first time they were hearing about it. As a Marriott Titanium member, I wasn’t expecting special treatment, just the bare minimum communication. Food and drink The avocado toast is $20 and comes as a single overloaded slice of bread on a plate too small to hold it. It falls apart the moment you touch it. Would it kill them to serve two slices of bread on a normal plate? Orange juice is $10. The presentation tries to be upscale, but the execution is sloppy and inconvenient. Service is slow and passive. You have to flag someone down for basics like cream, ketchup, napkins, or even the check. The staff are polite but verbal communication skills need polishing, which makes even simple requests take longer than they should. No one checks in after food is served, and there’s no effort to anticipate what a guest might need. If I order coffee, ask if I want cream. Don’t just assume I drink it black. This isn’t a five-star experience. It barely rises to the level of an airport Starbucks. To top it off, birds regularly fly through the restaurant. It’s not charming. It’s unsanitary. The whole setup feels more like a concept café than a functioning hotel restaurant. Parking Valet only at $60/night. There’s a garage across the street for a $50/night. Final thoughts This is the kind of place that looks incredible in a 12-second video but starts to unravel the moment you try to live in it. All aesthetic, not much function. Probably great for a quick couples weekend/content trip. Not recommended for anyone who needs peace, service, or a flat surface to write on.

Came here for a weekend getaway with my wife. The staff was great! Very friendly and attentive. Great amenities like the gym and pool. The front desk is very accommodating. I asked for a late checkout after my reservation at a restaurant was running a little late. They got me all sorted up!

Had an amazing time at Dua Miami! Our poolside cabana was perfect, the food was outstanding, and the service was impeccable. The music and vibes made for a 10/10 experience. Highly recommend!

I loved this hotel, stayed here for a weekend and enjoyed most of the amenities and it's super close to the city

worst hotel in my life we paid for king room they gave us the worst room in hotel that is what people who work here told us and they are not full we couldn't even walk around the beds toilet broke at 2:00AM and made loud noise we reported in morning and we came back at 2 not fixed and even though we asked them to clean the room they did not safe broke drawers don't work elevator did not work with key they moved us next door so we had to pack and move ourselves again we asked them to clean the room and they did not not a cheap hotel DONT STAY HEREEVEN FOR FREE. I DONT WRITE BAD REVIEWS

It took over 10 minutes to check in. When I finally got the keys, they didn't work. I went down and got a second set. Those didn't work either. One of the main reasons I chose this hotel is that it has a hot tub, but it was closed when I arrived @ 7pm. They supposedly had a theater and billiard room; however, those were also closed, what's the point of having amenities if you're just going to keep them locked up?

We sit down and they greet us kindly, the ambiance was beautiful. What followed was a disaster. They gave us a complimentary appetizer that was basically watered down chicken broth. Then when the entrees showed up - we smelled a horribly fishy smell indicating that the fish was absolutely not fresh. And being in Miami, one would assume that the fish would be caught the same day that its served. Following them asking us how everything was - we explained the issues, and all the host did was defend the restaurant. They did not give us a break on the bill or even a complimentary dessert. For the obscene prices that we paid, one would expect good quality, or at the very least making up for the terrible experience.