SLS South Beach

This hotel is absolutely wonderful in all aspects. For starters, Fernando (the best concierge) went above and beyond to make our stay exceptional. The follow-through and attention to detail was nothing short of amazing. The room itself was clean, modern, and spacious. Dining on property was another hit, with Katsuya standing out in particular. I’d highly recommend the hotel!

Extremely gracious and kind service from Katelyn who anticipated my needs ahead of time and made me very comfortable while i was at the bar. She was very knowledgeable on wine suggestions & Left me feeling very warm from her kindheartedness and great suggestion on the nachos which i devoured. Made me great drinks the last time i was here, and was very attentive. I didn’t feel alone for a second! Thank you Kate at the outside bar!

I had the pleasure of staying at this hotel recently, and everything exceeded my expectations from the moment I arrived. The hotel itself was immaculate, with beautifully designed interiors, a seamless check-in experience, and staff who went above and beyond to ensure every detail was perfect. The rooms were spacious, comfortable, and equipped with all the amenities I needed for a relaxing stay. The restaurants were exceptional, offering a variety of cuisines that catered to every craving. Whether it was a quick breakfast, a casual lunch, or a fine dining experience, the food quality was outstanding, with fresh ingredients and creative dishes. Each meal felt like a special occasion, with attentive service that made it even better. The pool area was a highlight—pure bliss. The setting was picturesque, with plenty of loungers and shaded spots for relaxation. The water was crystal clear, and the ambiance was both serene and luxurious. It never felt overcrowded, and the poolside service was prompt, making it easy to relax with a drink or snack in hand. Every aspect of this hotel stay was top-notch. I can't recommend it enough for anyone looking for a perfect blend of comfort, excellent dining, and luxurious amenities. I’ll definitely be back!

The main issue with this hotel is that they use their own definitions of “king” and “queen” size bed. A king size bed is 76 inches by 80 inches and the bed the hotel is calling king size is a queen at best and is definitely well short of 76 inches. My husband who is not 6 feet tall had his feet dangle off the side when he laid down. The first manager I spoke to was adamant that it was a king size bed until I asked her for a tape measure at which point she said “well that’s what a king bed is to us.” As bed sizing is pretty industry standard (how else could you buy sheets for beds if they didn’t have uniform sizing), I was flabbergasted by the gaslighting. The matter has been “elevated” to another level of management but just beware if you are a tall person or like a lot of room around you when you sleep / maybe find a hotel that actually uses king size beds.

We stayed at the hotel over New Year’s Eve. The staff was truly the highlight of our experience. From Ricardo and Victoria the Manager’s behind the front desk on down, they made us feel like we were at home. We had a slight issue with the room and they made sure that everything was made right. The pool is the best in South Beach and the views from our room were impeccable. Can’t wait for our trip back in 2025.

My stay at SLS from January 2 to January 4 was nothing short of a nightmare. The first night was unbearable—I was unable to sleep until 5 AM due to the constant Banging/clicking noises from the elevators moving up and down.i legit said I wanted to leave and they said I was locked in with no refunds for my remaining days which is insane to me . It genuinely felt like I was in a war zone. The next morning, I brought this to management’s attention, as relocating at 5 AM would have taken me until 7 AM with all my belongings. Instead of proactively addressing the issue, I had to push for a room change, and it was not a pleasant exchange. There was no apology or effort to make things right—just resistance. When they finally moved me, it was a downgrade from a queen bed to a double, not an upgrade. Which is fine at least I can’t sleep In peace . Upon checkout, I respectfully addressed my concerns with ALLISON, the front desk manager, and simply requested that the two resort fees of $52 each be waived—especially considering the lack of sleep and the fact that, in my opinion, the property does not offer much of a “resort” experience to begin with. My request was reasonable given the circumstances, but instead of handling the matter professionally, ALLISON was condescending, dismissive, and even antagonistic in her demeanor. Her gestures and tone made it clear that she had no intention of listening or assisting. Even the security guard appeared uncomfortable with the way she was acting—it was almost as if she felt emboldened by his presence, but in reality, he didn’t seem to like how she was handling the situation at all. Acting that way in front of security is not only unprofessional but also irresponsible, as it could have put him in a very difficult or even dangerous situation with unhinged guest , And just to note—this wasn’t the only issue during my stay. This place is full of terrible surprises, but I don’t even feel the need to list them here. What I will say is that higher management should seriously consider downgrading Allison’s role—perhaps to housekeeping, where she wouldn’t have to interact with guests. Because the only thing she’s managing is leaving people who never write reviews feeling compelled to leave one. For a hotel charging $400-1,000 per day, I expected far better service. A small gesture of goodwill would have gone a long way, but instead, I left feeling completely disregarded. Management should take a hard look at how they handle guest concerns because this level of service is unacceptable for a property of this caliber.

The SLS South Beach boasts a near-perfect location in the heart of Miami Beach, making it an ideal base for enjoying both the vibrant nightlife and the serene oceanfront. The stylish pool area is a standout, creating a chic and social atmosphere that perfectly captures the South Beach vibe. Despite the rooms being on the smaller side, they are thoughtfully designed with luxurious touches and clever use of space. A true highlight is the shower, which offers exceptional water pressure and one of the most rejuvenating hotel shower experiences I’ve ever had. However, while the decor remains trendy, it’s beginning to feel a bit dated, and a refresh would help restore its full allure. Additionally, on one occasion, both the pool area and the hotel ran out of towels—an oversight that should not occur in a luxury hotel of this caliber. With a little more attention to such details, the SLS South Beach could easily elevate its already memorable experience.

Room is crazy small. Main lobby area is nice but smells like cigarette. Pool is beautiful but very noisy on Saturdays and sun doesn’t hit the pool. Beach service is nice with the chance to get a sunbed. |Bar restaurant was good. Katsuya sushi restaurant was average.

Hotel food can be unpredictable, but let me tell you--at the SLS, that veggie sandwich was everything! It was so good that I seriously considered ordering it again the next day. I also got to try the truffle grilled cheese, which had such a perfect flavor balance with the truffle adding a nice richness. And don't get me started on the cocktail--it was both adorable and delicious. The SLS is truly a vibe. If you're ever there, I highly recommend checking out the pool, grabbing some food, and soaking in the atmosphere. It's a whole exexperience.

Do not stay here. After over a decade walking by this hotel on my annual trips to South Beach, seeing the lambos and other luxury cars parked in the front valet with what looks like a red carpet leading up the stairs to the iconic SLS, I decided it would be a treat to stay here. As many other reviewers stated, this hotel is in major need of a complete rehab, much like the Delano next door currently under construction. The rooms are tinier than tiny...no closet, narrow halls, barely any room to walk around. And during checkin, I was told I got an upgrade to a larger room...HA! Any smaller of a room seems like it would be impossible. The pool was visibly dirty. The crowd at the second pool (closest to the beach) was overrun by a younger crowd on Saturday afternoon...not the caliber crowd you'd expect to see for what used to be a luxury hotel. There were only 2 small elevators and 1 of the elevators was broken for the duration of the stay...expect to wait 15 minutes after hitting the button or eventually you decide to walk up or down to the 11th floor...ridiculous. There is no service elevator either, so that slowed things down even more. One and done...will never stay here again!

The hotel it's self is in a great location, next to the beach. I think the staff was AMAZING and very accommodating. The food was also very good. We enjoyed the amenities after we checked out but valet charged us more which was not disclosed to us after checking out which I wish it was. The rooms could've been cleaned better as well. We upgraded our room but it wasn't very spacious. We went to the SLS Pool party but since we stayed there, they didn't charge us to get in which was a perk.

The reviews below are not kidding. At $828 per night, the rooms are SUPER small, with literally obstructing furniture in front of the "upgraded king room" ocean view windows. The shower floods beyond the bathroom floor into the entry hallway every time you use it and the hotel hasn't had an update in way too long. The beach food service is sub-par, with rude waiters and waitresses and mediocre food options. The fancy cars in the driveway and eye-catching uplighting on the outside of the hotel are deceiving, leaving passerby's thinking it's a luxury spot. The Jean-George restaurant is gone. I am so so disappointed in this hotel stay. Even if they gave us a credit towards another visit, we wouldn't take it. Try somewhere else.

Recently came to SLS for a pool day. The food was very good. I got the watermelon salad and my friend got the chicken sandwich and ceaser salad, definitely recommend. The pool set up is very clean and organized. The service is very fast and extremely nice. I was here on a thursday and it wasn't crowded at all, very peaceful.

I enjoyed an evening pool party. The bartenders were friendly and the DJ played a variety of music from r&b, hip hop, dance, 90s to current. Overall, five stars to this cute and fun place.

This place is awful. It's run down. The rooms are so small it's alarming. The place feels like a grey gardens sequel. I prepaid $2000 for four nights and am considering abandoning the money and leaving after the first few hours here. Trip Advisor has 4.5 stars for this. Which is why I trusted the booking. But it's a disaster.

My wife and I stayed at SLS South Beach from April 26th to April 28th, 2024. Unfortunately, our experience was marred by a significant theft. On the night of April 27th, while we were out to dinner between 8:30 PM and 11:00 PM, over $4,000 worth of our personal belongings were stolen from our room. We discovered the theft the next morning, just as we were preparing to check out. Since we had used the items to get ready for dinner, we are certain the theft occurred during that timeframe. We immediately contacted hotel security, who said they could perform a "lock interrogation" to determine which key cards had accessed our room. Security assured us that the lock interrogation wouldn't take long and advised us to wait for the results. However, after waiting for four hours without any offer of food or water, we were informed that they were having trouble retrieving the data and needed to contact their lock vendor for assistance. The investigation took two weeks, and we only received updates because we persistently followed up. Security eventually told us that the lock interrogation data showed no evidence of unauthorized entry. They also reviewed footage from the stairs and elevators but found nothing suspicious. However, it's worth noting that there are no cameras on the actual floors. They tested the door and found it closed automatically, ruling out the possibility of it being left open. Ultimately, the investigation was inconclusive. Given their interests, I'm skeptical they would admit if an employee was involved. Despite losing over $4,000 in belongings, we received no compensation, and management never reached out to us--our only communication was with the security team. As a frequent traveler, I've never experienced such issues at chain hotels like Marriott. SLS South Beach clearly has a security problem, as they cannot explain how our locked room was accessed. They claimed they had no previous theft reports, but a quick YouTube search proved otherwise. We believe it was an inside job, with the perpetrator aware of our checkout the next day, banking on us being out late and possibly too hungover to notice the missing items.

3 star ambience, 3 star service, 3 star price/value: Glamorous renovation of an old Art Deco hotel that tries far too hard to be self-consciously hip, almost to the point of self-parody...think a Kim Kardashian wannabe as a hotel, and you'll get the mental image. 3 star ambience: A slick reno of an old Art Deco hotel that falls slightly flat. The smallish lobby is a bit of a surprise but well decorated in a somewhat generic boutique hotel way. The real problems are the full court press to project an exclusive image (think an overstaffed valet out front that focuses on how to position the most expensive Maserati in the front next to the street, etc). The now closed and renovating Delano next door did this in a much more low key and convincing way...there it felt like everyone actually was famous/rich when most actually were not, but here it just feels like reality show fakery. 3 star service: The self-conscious hipsterdom continues inside. For a hotel striving for luxury in this price range, no one greets you at the front desk, opens the door or even says hello when face to face. Maybe this sort of cold you're-lucky-to-be-here vibe works for an exclusive nightclub, but only up to a point and never works for a hotel. 3 star price / value: It's really a basic convention center Hilton level lodging / service but at Four Seasons prices. The amenities are similar; nothing to write home about in any way. The other couple of area hotels in the SLS chain are similar...the marketing plan seems to be "sell an image but not much substance to desperate hipsters at a very high price"

HORRIBLE!!! i stayed with my friend and saw that her room had no air conditioning even though it said it was on, there was NO CLOSET AT ALL, and the blinds were broken. we then went down to the pool where the staff at Hyde Beach STOLE HER CREDIT CARD AND TRIED TO BUY STUFF WITH IT AFTER SHE TIPPED THEM IN CASH - the waitress even came back several times asking for my friends signature on the credit receipt when my friend was not present so she had plenty of chances to return her card but she did NOT. Then Hyde Beach charges at least $100 to sit on a chair but doesnt tell you THEY CLOSE AT 5:30!! My friend paid for a $200 hookah and then we were told that it doesnt count as payment for a pool chair even though if we had bought a bottle for $100 we could have seated. Also the DJ at Hyde Beach was HORRIBLE. Then after running around searching for her card and not finding it - i had to leave and she just told me today that the FIRE ALARM WENT OFF LAST NIGHT AND ALL HOTEL GUESTS HAD TO RUN DOWN THE STAIRS - AND SHE WAS ON THE 10th FLOOR!!! Then they said it was a false alarm!!! So she left today and lost money bc THEY DONT GIVE MONEY BACK IF U CANCEL! THE SLS IS A SLEEZY STUPID HOTEL AND THEY ONLY CARE ABOUT THE MIRROR OK THE CEILING -- BUT NOW I WOULD TELL EVERYONE TO WATCH OUT ABOUT THAT MIRROR BC IT MIGHT FALL ON YOU WHILE YOU SLEEP! HORRRRRIBLE!!!!!

Came for a weekly art show and decided to grab cocktails and light lunch. Pros: Poke bowl was delicious but a little small for a "bowl". Watermelon in the feta salad was good Cons: The basil in the watermelon salad tasted peculiar and would have been better if it was replaced with mint. Would come back

Stay away from this hotel if you value a luxurious, calm, and customer-first guest experience. This hotel is a party hotel; they don't care about their guests. I stayed here during Art Basel this year as the Delano is closed and changed ownership. The 1st four nights were fine, even with the riffraff partiers at the club at the 2nd pool. You could still enjoy the hotel bar nearest the hotel. The central location to all the Art Basel Miami tents was why we chose to stay here. On the 5th night, a SUNDAY NIGHT, after Art Basel ended, a blowout party dragged in all the outlier riffraff from all around the Miami area. We came back from dinner on Ocean, and the place was pumping. At 11:47 PM, one overhead speaker announced, "Please evacuate the building." We didn't hear a 2nd one or get a call to our room. When we tried to call the front desk/operator, it was either busy or ring-no-answer. We waited a few minutes, and no other announcements were made. After poking my head into the hallway, we saw other familiar guests working their way down the stairs. Once outside, all the staff stood around, not saying anything and the partygoers flooded out of the side of the building. Older guests in robes, as well as the other guests, were sitting near the stairs until the police came and made us, along with the partygoers, move a block away as there had been a bomb threat (assume directed at the party for some unknown reason). Some of us asked the hotel manager to tell us what to do, but they were clearly in a panic, and we were left to fend for ourselves. There are no announcements to the hotel guests ($500+ a night spent) on what to do or where to go at midnight with all these scary partygoers. A policeman told me that clearing the building could take until 4 AM. I called SLS management in downtown Miami to see if they had any directions for us, but they said to wait around, and it would not be long. After waiting on the street a block away, 3 AM rang in. They were nowhere near done sweeping the hotel, so we checked into the Hotel Gale South Beach to sleep. We then got up in the morning, packed out bags at the SLS, and went to the airport to go home. Not even an apology, not an offer of any kind, was given for the inconvenience. We did hear that no one was let back in until after 4 AM. I get that there was a bomb threat; I get that they needed to evacuate the hotel. That much is obvious. What is appalling here is that there was no customer service for the hotel guests who paid big dollars to stay there. I would go to many other great hotels on either end of Collins if you can.

By far my fave place to relax by the pool when I'm in Miami. I usually fly in early Thursday morning and immediately Uber here from the airport to Sri by the pool and relax and eat. I also, tend to come back here Saturday for their famous pool parties at Hyde Beach. Overall if you want the "South Beach Experience" this place has everything you need!

Worst service I've got in my life, went to the hotel and wanted to park my car at the valet, he told me 50$ without tip, I told him I'll look for another spot and after not finding I came back, he told me now it's 60$ because of supply and demand, unfortunately I had to agree, when I came back to pick up my car the guy let me wait for 55 minutes until I got my car, I missed my reservations for dinner while he was there laughing, worst service experience I've ever had

The food was amazing, the service not so much. We arrived and was confused why the restaurant was empty. There was no host and nobody around to tell us whether the restaurant was open. It felt a little like ghost town. It wasn't until we went outside to see that the restaurant was indeed open, but that only outside seating was available. The service felt a little snooty to me. It was not hospitable. We had to ask two waiters whether we could sit ourselves. Both the waiters did not offer to show us where to sit or even extend a welcome when we arrived. The food though is out of this world. We ordered the NY strip steak and the lobster roll. Both were absolutely fantastic and we enjoyed the sides that came with our entree. I think if they did better coaching with their service staff, this place would be a hit. The service we experienced felt sluggish, almost sleepy. No energy at all.

Trying to figure out why people left 3-star reviews. The staff was amazing. My husband and I had a great time, the people were very friendly and nice. The hotel was room is on the smaller side, but they were very clean and prompt with house keeping. Overall I would definitely come back. Also they're kid friendly! Definitely a plus.

This hotel gives free weekends to fake influencers and bloggers like this one. But they expect you to pay the high prices. I'll never set foot here again.

Maria. Please please recognize Maria. She works so hard behind the bar and remembers you name, even if you just order a salad and a water. She's so friendly and honestly pumped me up for a work presentation. I rushed back to SLL so say bye

Wow. All I can say is worst service experience at a hotel I've ever seen in my life. Better luck at a Motel 6. I arrived today at 1pm to check in and without even asking my name was turned away by the front desk saying they "can't even look at my computer" until after 4pm. I then asked to store my luggage and was told not until check in. Now I'm wandering down south beach with two suitcases trying to find WiFi. Remarkable that this place is in business. I'd refund and immediately move elsewhere if they would let me. Place is a total fraud.

Went to SLS last night for a few drinks and food and the bartender followed us to another restaurant down the street yelling that we never paid for our bill when we did. VERY STRANGE AND UNPROFESSIONAL. NEVER GOING BACK TO SLS.

Clean hotel. Fantastic location in South Beach. Staff were super helpful and friendly. Great pools. One is a party pool and had a great vibe and the other pool is just to relax. Great decor. Great on site restaurants with delicious food. Great on site bars. Poolside drinks and food were fantastic. Will definitely recommend

Stay away for near future long term demolition and construction next door which the noise makes it impossible to enjoy the pool area yet they still charge the resort fee. Seems like a staffing issue also courtesy car was unavailable. And while it is a high end property $100.00 for a pitcher of Sangia is a little off the charts in my opinion.

Great hotel that uses a historic building in a fun modern way! Amazing food. Outstanding service. Awesome location. Comfortable bed. Fun party hotel to enjoy with your significant other!

If you're looking to stay at a hotel with great service, the SLS South Beach is not the place to stay. One of the nights we stayed, the 24 hour room service was down, so we had to order out instead. Then, then next morning we sat down for our complimentary continental breakfast at 10:45am. The breakfast was served until 11am. We had to wait 20 minutes for someone to come and help us and they never brought us water to the table at all. After all of that they then charged us for "lunch." I was also charged for a drink I never ordered. The hotel was clean and nice but will not be returning due to the poor service we received

Love this hotel from its Modern art to its upscale appearance. Home to one of my fav restaurants The bazaar by Jose Andres! Plus other dining options. Ocean view, beachfront, and pool scene! The pool is nice and a good size, they have good music at night with a lounge in the back / club to party. The rooms are really nice specially the suites. ( expensive it's Miami ) lol. Sometimes if the music is too loud you can hear it from The rooms so that's kind of the only bummer but other than that it's good. ( 4/5 ). Again it's Definitely not a place to go thinking you will get a bargain, it's an upscale place with high prices, from the pool food to the bar drink etc. The hotel is clean and has good overall security. And They offer valet parking.

BEWARE!! DO NOT STAY HERE!! MORE LIKE A 3 STAR HOTEL!! Unfortunately we had an awful experience here. One of the only two elevators was broken for an entire 24 hours, where we had to wait either 20 minutes for the working elevator or walk up seven flights of stairs to get to our room. There's no service elevator either, so the staff were all also using the one elevator that wasn't broken, exacerbating the problem. Their cleaning staff was playing music on our floor and we had to ask them three times to lower it. I was on a call in my room and it was so loud my client heard it on my call. This whole scenario was unprofessional and inappropriate. When we tried to end the night with an espresso, we were told we weren't able to get one as we weren't eating dinner. When we asked to just stand at the bar and have the espresso, we were also denied. The hotel room was dirty as well. See attached pictures. I called to ask for a late checkout and after waiting 15 minutes for someone to answer, I got Hannah VonderHaff, who would also prove to create further issues as opposed to resolving anything. After explaining my above issues with Hannah, she had excuses for everything. She said the elevator issue was "out of her control," the staff playing music "she had never heard of before" and the espresso issue must have been "because the restaurant was busy". It was 10pm and the dining room was three quarters empty so again these were all excuses. When asked for a late checkout, Hannah gave us an hour and a half later checkout, however I had a call at 1:30 so when asked to extent until then I was denied. There is also no business center at the hotel either, so there is nowhere quiet to take calls since I wouldn't have access to my room. My problem with Hannah VonderHaff is her inability to take accountability for our negative experiences with the hotel, let alone make them right. The least she could've done was give us a late enough checkout for me to take my call. She was cold, robotic and showed no hospitality let alone empathy given the situation. Hannah will comment her typical "we're so sorry for your experience, please get in contact with us" line in response. I already did and you were incapable of resolving any of our issues. Please save yourself the time and have Mel Rupert reach out to me directly at his earliest convenience.

Serious attitude from the front desk. Hispanic man with short hair was unfriendly and incompetent. No smiles and arrogant. When I checked out, he did not give me the proper hotel invoice. This place has really gone downhill. Customer service is very poor here. Management: It's not hard to hire friendly and competent people. Why don't you do it?

My husband and I got married at the SLS Brickell in October 2021. Seeing as we had such a lovely experience with the staff and service at that location, we figured we would stay here yesterday for a nice day away from home. We were terribly mistaken. I won't go on about the room size, as most here do, because we're aware of the room sizes in this area of South Beach (Miami local born and raised). What began as a nice one-day retreat turned into getting kicked out of the hotel for absolutely no reason whatsoever. Seeing as we did not want to leave the hotel for dinner, we made a reservation at Katsuya for 8:30pm last night. We were hoping to have a nice dinner together and everything was ruined by the staff at this restaurant. We were even chatting with the group next to us and enjoying our evening, until we realized that the food was taking quite some time to come out. When my husband asked our server if the food would take much longer, he received a snarky response. One of the plates eventually came out, so my husband again asked when the rest of our food would come. Meanwhile, I'm sipping on my miso soup trying to enjoy the evening, but this server was relentless in her comments. Finally, after minutes of back and forth, the server brings out a woman whom I assume is the manager, to also argue with us and humiliate us in front of other guests. When we stood our ground and demanded human decency from this woman, we were told that we needed to leave the restaurant. Fine, okay. Sure. We go back to our room, are getting ready for bed and hoping to put this terrible service behind us, when there's a knock at the door. THREE (I kid you not) police officers are at our door with the head of security and inform us that we need to leave the hotel because we are trespassing. TRESPASSING?! Really? Not only was I appalled at the entire situation, but to be treated with SUCH disrespect was baffling. Funny thing is I come from a law enforcement family and ended up getting along quite well with the officers, who were very gracious and understood our bewilderment and displeasure. My husband and I travel often, we eat at Michelin restaurants and stay at many, many hotels from your regular run-of-the-mill to 5 star world class establishments. Never in my entire life have I been treated like a criminal in the way that this hotel has treated me. I live by the common decency of treating service staff with respect and kindness, ALWAYS. I had such high regard for this brand because my wedding was so wonderful at the SLS Brickell. I cannot believe the disgusting level of racketeering this place has going on. Actually, as a Miami girl... I can. I will never again recommend this brand to anyone in my personal or professional network.

Place is garbage, stopped in for breakfast that was so overpriced. Then they get you with 25$ valet on way out.

I came to the SLS Hotel last night for a food event. I've been here before briefly just to check it out when they were new in town. This is a smaller Boutique Hotel. The front is very large and spacious for the valet section. The back of the hotel is very spacious with a large pool. The staff that I encountered from SLS was a Hostess and a Bouncer. They were both very nice and professional. Otherwise, everyone else was staff from different restaurants for the event. The inside of this hotel is pretty small because I suppose it is a boutique hotel. There is a bench or two for patrons to sit. You have to go downstairs to use the bathroom. They have a couple of restaurants on property, one of which is Katsuya from Los Angeles. The other restaurant is outside and more relaxing. I don't know anything about the hotel rooms since I did not stay here. The hotel is very pretty. I would say it is somewhat centrally-located near Lincoln Road.

Do not stay here my room has mold moved me to a unit above the room I was in which I will still be effected by the mold. I have added photos of my conversation with the concierge. They are willing to do nothing and are asking me if I want to change hotels and would still have to pay for the nights I paid. Even though I had a reaction to the mold I was congested with An itchy throat and watery eyes. The moved me to the room above the one I was in same issues throughout the trip. The room above the one I was in was filthy and disgusting with broken fixtures Responding to Mel My upgrade wasn't not given to me out of the kindness of the hotel management it was part of the Amex hotel collection perks. The upgrade came from Amex not SLS due to booking through Amex. Another party was given a complimentary upgrade who had issues with their room as well to a villa suite. I filed a incident report with security and still have yet to obtain a report number.

Sad to say this is NOT what I expected for $500 a night! I was immediately slapped with a $50 a day charge to park so that was a lovely first impression. Next came the $150 hold they put on your credit card PER NIGHT! So at this point I'm feeling like this is a Waldorf Astoria type hotel, but then I saw the hallways and the doors and the rooms Now, I suppose it's considered a boutique hotel but I've done boutique hotels before and the size of the basic rooms this one is really small even for a boutique. The room had me feeling really claustrophobic!! It's so small that there isn't even a closet. Had the price been reasonable, I wouldn't feel the need to complain about that but I seriously feel ripped off for what I got for my money. Here's what I realize you pay for when you stay here: POOL PARTY ACCESS NIGHT CLUB ACCESS And for that I give a few stars. Don't expect to be impressed with the esthetics, or service. You're paying to stay where the party is. I wish I had known this before.

Worst hotel room ever and a hair mess! I booked through AMerican Express (AMEX) hotel collection and literally had the smallest and worst location room ever (Room 406). There was literally a vacuum outside our door and storage closet in front of our door the entire stay. The room was so small that there wasn't even a closet, so they made a mini bar with a pole hanging on it to hang clothes. In the bathroom - the toilet is so close to sink that only one person can fit in it. Now let's talk about the hotel's negligence on having a defective hair dryer! My girlfriend was drying her hair with hair dryer and the hair dryer sucked her hair into it! The back of the hair dryer didn't have a safety backing to it. So her hair got stuck in the blades and then it also cut some of her hair. I called the front desk and asked for scissors to cut her hair out of it and to cut the knots out her hair. SLS hotel sent a freaking security guard with scissors to handle our situation. My girlfriend was crying and disturbed about the event. The security guard did give us a new hair dryer - but my girlfriend ended up having to cut some of her hair off because of the rats nest the hair dryer did. This hotel is not worth being part of the American Express Hotel Collection and the room was nothing even close to luxury - more like a crappy walk-in closet with a defective hair dryer.

Served food ( chicken) that had gone bad. Public areas are starting to appear quite run down. Impossible to reach a live person if you try to call the hotel unless you know the specific extension of a person you are trying to reach. You end up in a perpetual loop. There are better places to stay in South beach for the price.

2nd bomb threat within December causing guests to evacuate and have no where to go in the middle of the night. No customer service to help out. It was raining and I asked the sls front desk workers if they could please give me a call when they re-opened so I could get necessary medications. They said they couldn't do that. Beyond disturbing customer service.

WOW. I CANNOT believe how rude Matt was to us. He literally ruined our entire experience and I'm just furious he was such a dick to us even AFTER we spent $6000 on bottles while we were here. Unacceptable. Management: please get rid of this guy. He has NO idea what customer service means.

I could hardly wait to get home to write this review on the RIP OFF experience we had at this hotel. On our way to Key West we stopped at the SLS and reserved and PAID FOR IN FULL an ocean front room. When we arrived back a week later we were told that all the ocean front rooms were occupied! Imagine that- paying for an ocean front room a week in advance only to find that our reservation was not honored! The manager was young and only a manager for 3 weeks, and his inexperience shined brightly as he tried to switch us around. We were offered an "upgrade" to a pool view villa and after negotiating for the hotel to throw in a free breakfast, free valet, and waiving the resort fee, we were taken to our villa room. Turns out the pool has blasting music that was loud enough to dance to in our room with the door closed. We asked how long the music played, and were told the "pool party" went on until 2 AM. Now, if I was a 20 something that might have been fine, but in my late 60s that was unacceptable as I find myself in bed an asleep at 2 AM. I don't think that peace and quiet are too much to ask for at 2 AM, but hey, that's just me. We were shown a third room with an ocean view, but the beds seem to have been made for very small people and the room size matched the beds. Not acceptable. I called around but all the hotels were pretty much booked unless we wanted to pay over $900 for the night. So we decided to just forget our night in Miami Beach and come home instead. The result of this was our also giving up our anticipated night on the town and our plans to see an old friend the next day. I can walk short distances just fine but use a mobility scooter for more than a block or so. When my wife was talking with the manager he said that we didn't tell the hotel we needed a handicap room when the reservation was made. Funny thing is that I made the reservation in person at the same front desk as I was at when I was telling the manager how unacceptable his comments on handicapped people were. As we were checking in another couple who had also reserved an ocean front room also were told that none were available, and that the fine print said that the room reserved might not be available at check in. They caved and took a lesser room, however mine had been paid in full. I have stayed at many hotels around the world from the Savoy in London to the Motel 6 at the Managua, Nicaragua airport, but this was my first experience at such a blatant bait and switch. Shame on you SLS for not honoring our fully paid for reservation and then offering us another room where the music would be playing until the early hours of the morning. That was a dirty, underhanded move on your part to oversell rooms in the hope that you could make more money on travelers who had no other choice. And shame on you for trying to blame us for not telling you of my handicap condition when I made the reservation right in front of the reception desk. A truly first class hotel would have bent over backwards to honor their reservation and if it were just not possible would have found us similar or better accommodations at another hotel on their dime. I hate it when people try to scam me, and that's just what this was like.

incredible service!!!! 1. we had our WEDDING here! 2. we've stayed here many times! 3. we love the food! 4. we love the service! 5. we love the pool parties! 6. we love the location! our wedding - AlexaJill at SLS South Beach and all of the staff treated us superbly from the moment of inquiry all through the wedding planning process to the wedding date and even after! we felt so appreciated in doing business with SLS South Beach that it was very easy to trust them with our special wedding day. It was truly a joy. They really took our wedding to heart and delivered an event like no other. All of our guests was endlessly raving about the food, service, ambiance, and fun! And like I said, the quality of service was not just exclusive to wedding start to end times....it was all throughout. we walked away from our special wedding weekend high on cloud 9, really impressed with how everything turned out, feeling like true guests of honor to the SLS team, and we were sad to leave! For anyone looking to book a private event here I want to emphasize that working with AlexaJill is a tremendous pleasure. She blew us away! She was our greatest advocate in planning our special day and it really shows how much she loves her job! outside of planning special events with SLS, we've really enjoyed this property several times in general as hotel guests and restaurant goers! "service luxary style" is their motto and it shows. we highly recommend this property to anyone looking for the true Miami Beach experience!! we can't wait for our next visit now that we are Mr. and Mrs.!!

If you're ever in Miami this is a wonderful hotel. The staff was amazing and very diverse. The hotel was clean and comfortable! With the resort package you get all access to their on-site restaurants, night club, pools, fitness classes, beach front access, beach towels and beach chairs!!

Thank you for the wonderful stay! Our room was clean and very quiet. We loved ending the night at the back patio bar for a glass of wine. Highly recommend this place during the week.

I am giving the SLS. a 4 and not a 5 and here is why. The staff inside the dining facilities are just plan Rude and nasty. It took over 20 minutes for someone to even ask if we wanted basic water. Finally we had to get up and ask for assistance. They looked at us like we had 20 heads. I felt discriminated towards and treated poorly compared to others ie men or those who where no black. I am saying this also as we were the only African Americans dining. Finally a server came and was being nice of course so that we wouldn't get upset. The food despite waiting was AMAZING! Omg we enjoyed every bite haha. I would recommend the banana chips and guacamole for sure! So so good and great for sharing. So the food is a 5 ! Service is really a 2! I'm also giving it a 4 because the beach service was amazing. The men and women there were so friendly, sweet and attentive. The SLS beach is so refreshing, calm and relaxing unlike the typical south beach. I would recommend at least getting a day pass to enjoy their! Service on the beach a 5 ! Overall great food and beach service. The hotel restaurants need to do better and as one knows should never judge a book by its cover!

Worst place ever avoid the restaurant at all costs, terrible, low quality and overpriced food, the chef there should be embarrassed

The beach waiters are beyond rude!!!!! And Um it's public access to the very front of the beach just go get towels and chairs from cvs across the way. We payed 100 bucks to sit on the crappy lawn chairs and got so disrespected while putting our order in to the point we got up and left.

A nice spot to enjoy A day at the pool or on the beach. Booked a report pass for a day here and it wasn't too bad. I enjoy relaxing by the pool or on the beach any day so it was a good experience. We had a cabana by the pool and it would seat up to 6 people. But it would be a little cramped. We o Lt has three in our group so I think one more would be about the limit. The staff was friendly and attentive. Our waitress check on us frequently and made sure we had everything we needed. Out package came with a bottle of Prosecco and a few waters. We also ordered a few drinks and food. Fried were the thin cut shoe string fries. A bit over cooked in my opinion. Very hard. I also had the popcorn chicken and it was pretty good. Came with a spicy sweet sauce that I absolutely loved. Sounded like they had a pool party going at the second pool. I did not attend but the 20 year olds seems to be having a blast. I also went down to the beach and enjoyed lounging in the sun. The beach staff was very friendly as well. They provided some branch chairs and a umbrella for our comfort. The package came with a room if you need to go change. Room was super duper small. I can't imagine staying in there. But if you are going to party all night and just pass out in it then it's decent.

Beautiful location! I'm a local and I love a good pool party. The SLS never disappoints. Everything from the valet experience to the friendly staff. We got everything. Pool side service, great drinks, and it attracts such an attractive crowd of interesting characters.

Okay, I just want to start by saying the staff here is amazing. They care about their customers and push to please. However, their basic rooms are some of the smallest rooms I have yet to see. For someone that has stayed in SF where the rooms are tiny saying their room is TINY is a big deal. We loved the accommodations to the beach and the cute setup they had outside of hyde. If we could suggest anything it would be to improve the gym. The first two pieces of equipment I jumped on were broken! I know people don't come here to work out but for the people that like to start their day like that, it would be nice to not have to use broken equipment.

This hotel did not disappoint! The room was small, but every detail was curated for a good experience so it did not feel too small at all. The staff was great, even taking our bags up to the room for us. The pool was super clean and warm and they even do pool parties on the weekends. The only negative was that the pool was not open after dark. The bar outside was beautiful and not loud at all, perfect for ending an evening. Overall, a very good experience.

I am currently a guest here at the hotel. We spent the day at the beach and came back to the Hyde Beach pool. We got in the water and we're swimming around and then we're informed by the manager that it was full of chemicals. There was no sign - there was no information. But the front desk told us we could use the pool. And there was another guest with her child in the pool the same time. Once I spoke with the pool manager he said "it should be OK as I was told." You can clearly smell the chemicals in the water and the fog. It was not OK. We were shocked that there wasn't a sign that says don't jump in pool there's chemicals. Then we went up to the bar spent over $100 on four beers waiting for the other pool to open. We went to the front desk and ask them when it would be open. They told us both pools were closed for the day and will be open tomorrow. ???????? Clearly the management of the hotel has no idea what they're doing. But they overprice every - and do not care about the enjoyment of the guest. Just our money. For the hundreds of hotels on the beach. I highly recommend finding a better one than this.

Such a good time!! Alex was amazing - he treated everyone with such timeliness and respect. He is one of those people that you want to write a review for. I hope he gets all the recognition he deserves. You're lucky if you have him. Alex is the best of SLS. Cheers to Alex and SLS!