John E.
Yelp
I have been to the Slurp restaurant several times before and recommended it to family and friends, mainly because I have generally been happy with the food. The service, however, has always been indifferent, a bit hit and miss, where the staff sometimes forget part of your order or they lack a reasonable level of good quality service, almost to the point where you have to show them what to do, (all in good spirit) i.e. a right handed person serving you on your left side and exposing you to their arm pit and smelling body odor (ghastly stuff).
My last two visits have been worrying in that having ordered rice (among other things) and upon eating it found that it was not right, the texture was spongy and it had no taste. I had to return it on both occasions. The Manager (male) apologized, removed it from the bill and brought a dessert as a gesture free of charge (good man). It is because of the manager and his desire to provide good service if things go wrong, the reason why I returned to this restaurant.
My most recent visit, however, was a disaster. The manager was not there on this occasion and all hell broke loose. I made my usual order but the rice was just not right. I literally only ate 2 or 3 small bite size portions for taste and it was just spongy with little or no taste. I asked the waitress (black girl) to take it away.
When I received the bill, the Chinese lady who appeared to be in charge insisted I pay for the rice because she claimed I had eaten over half of it.This was simply not true and she was clearly 'reaching'. She then called the waitress (black girl) who became animated and shouted at me saying I've returned the rice on 2 previous occasions, which only endorsed my previous concerns that perhaps there is something wrong or something more sinister with the rice.
But what was most outrageous and completely unacceptable was not only what was being said to me by both staff members, but the sheer aggression and ignorant manner they exhibited. They stood over me whilst I was sitting at the table and shouted in ear shot of other guests saying I must pay for the rice. I was utterly shocked and numb by their behavior. I felt bullied and utterly humiliated. I was given the option of paying the full bill or told not to come back. Needless to say, I will not be going back and will be informing my family and friends of this incident. You may like the rice, I didn't.
Visited February 2017
