Smashburger

I rarely leave negative reviews, but my experience at the Smashburger location inside the Denver (DEN) airport (C) was disappointing enough that I felt it needed to be shared. While waiting for our connecting flight, my son and I decided to grab a quick meal. I ordered our food to-go from Smashburger, and my son went to the bar next door for a drink. Only then did we realize the bar was actually part of Smashburger as well. I went to sit with him and asked if I could order a drink and enjoy the meal I had just purchased. The staff told me I couldn’t eat there because I had ordered my food “to go.” I then asked if my son — who had ordered and paid for a $16 beer (or thereabouts) at the bar — could eat his food there. Again, the answer was a swift no, delivered in a curt and dismissive tone. When I tried to cut my burger on a nearby shelf just to make eating it more manageable, another employee almost ran to me and told me I couldn’t do that either, and I was essentially chased out of the area. It wasn’t just inconvenient — it was unnecessarily rude. The experience felt like a reflection of policies and attitudes that prioritize process over people. At an airport, where travelers are often tired, captive, and just trying to get through their day, a little kindness and flexibility go a long way. Unfortunately, that was completely missing here. This is probably the first low review I’ve ever written, but the interaction made a strong impression. I won’t be visiting Smashburger again, no matter how good the food may be.

Had the original smash burger with fries and a water, husband had a chicken sandwich and fries. The food is tasty and overall gave 4 stars. The service was really slow to get us out. The people complaining about the prices, its airport food prices. It’s going to be higher. Everything is higher. Anyway if we could have got checked out a bit sooner than we wanted to wait, it would have been 5 stars. It was also extremely warm and made me a little uncomfortable. First world problems, I know.

I never leave reviews but this was so egregiously bad that I felt I had to. The $18 burger (if you can call it that) was dry, the bun was incredibly stale, and the toppings…wait for it, were provided in a plastic baggie. Just incredibly bad, don’t waste your money.

The food tasted good….but not good enough to charge $18 for a burger🤷‍♀️ The kid’s hamburger has nothing on it and costs $9 🤨 The staff were so slow and didn’t care😩😔 there was a sweet elderly couple sitting near us and they waited almost an hour for their food. They expressed to me their concern about missing their next flight! I flagged down a waitress and she was brand new there- bless her heart she did her best to get our waiter over here. Sadly I over heard our waitress saying “it doesn’t matter they can just keep sitting there”😤 Turns out I waited an hour for my food too😕the one waitress that was working her heart out came up to me after I paid and apologized tome for the behavior of the other staff members. She got us a drink to go for our kids. The waitress

Took a minute to get seated and served but food came fast. Great taste and burger but the bacon was extra fatty and undercooked. Tots were on point. There seems to be no rhyme or reason as to who is serving who.

Worst burger I’ve ever had the pleasure of spending $18 on. Extra long wait time as well, yuck.

Overpriced burgers. I honestly expected a good burger with a nice bun, but got one that was small and squished, horrible fries that are thin, sparse and cold, we paid $38 for two burgers and no extras. Seriously?

Burgers are great. The service was good and quick. This was at the Denver airport. So of course it was loud. I'm doing low carb and there were no options for not eating fries or tots. I paid for them even though I didn't get them. Maybe offer a side salad?

We all know about the necessary evil of airport food and a long layover. I typically bring my own food. This time, I was really craving a burger and decided to stop off here. Between the price of a glass of wine and a single patty =$40+, there were a few other things. One, the floors were slick. I mentioned it to my server ( who was great), and she agreed. Yes, it is greasy form the kitchen. I ordered my single smashed burger and my server suggested the double. Why? Well the single is small. A quarter pound? Smaller... Oh? Yes, 3.2oz. That will be fine. No bun please, just extra lettuce. Don't miss the smash fries with garlic and rosemary! Airport dinning at its best.

Food was decent, service omg I hated every time the lady called me honey I got ignored by the other bartender lady Don't even get me started on how expensive the drinks are there, just walk further and you will get better service and prices. Also not as hot as that place was.

HORRIBLE! One of the worst, most expensive burgers ever. The pictures tell the story. Got my burger and the patty was burnt. The veggies came separately in a plastic bag. The fries were cold and unseasoned. The best part of the meal was the mustard packet. THIS JOINT IS A RIP OFF!!!

So. To begin this complaint. I am a dog owner that flies with my dog fairly frequently. Unfortunately Otto couldn't come along this time but I stick to the universal guidelines for pet companions. Keep them in their carrier you are taking them out in a relief area or going through security. Period. I always get frustrated when other bad dog owners break these rules......but I was flabbergasted that staff working the bar July 1 at Smashburger let a guest put their pet on their lap AT THE BAR. The dog was even occasionally ON the bar. I've ate and drank at this location dozens of times. And not only were the two staffing the bar between 10 and 11 am THE WORST ATTENTIVE bar tenders I've ever experience here. They seem to welcome the dog at the bar. This is bad and I hope both those bartenders have an opportunity to retrain ASAP. I always leave an absurd tip at this place due to absurd drink prices, but today it was a $0 tip. So thanks for saving me 20 percent.

I really like this place. It's easy to get into and out of, and that's one of the big things you need at an airport. The employees are super quick to get your food. The kitchen gives them 100% support and turns you quickly. Every time I come here, the food arrives before me, lickity split. It is hot and tasty. My Coke is refilled fast and often. Highly recommended

The best part of stopping in at Smashburger in the DIA was my server, Anthony. He was happy, enthusiastic and willing to help. Otherwise, the food was room temp when it arrived, the chicken tenders were dry (although the crunchy coating was tasty) and the wine was way over-priced. The restaurant is also in need of repair. The cushioned seat where I was supposed to sit was ripped. I had to sit to the side of it to avoid getting the loose material on my pants.. If I had read the other reviews before going in (and I typically do), I would have gone somewhere else. Hopefully someone in management will read the reviews and take some corrective action. I believe they are lucky to have Anthony as an employee. Otherwise, this would be a one or two star review.

Avoid if possible. But maybe the smash burger gods were punishing me for ordering a crispy chicken smash burger?! The picture on their video menu looked better than their hamburger. There was nothing "crispy" about it and it was very, very salty. Condiments come in a separate plastic baggie with no sauce at all. Would have tossed it except for it cost me $20 and I was in a rush to make a connecting flight. Fries were just ok. Pass, not smash.

There's a sitting area behind the kiosk. Ordered from the kiosk and sat down and was told that I could not sit there since I had already ordered. Didn't hear my number called since I was in shock that I was being asked to leave. I tried to ask the lady passing out food if I missed my order but she told me to be patient. After 20mins she told me that my order was called a long time ago and would make me a fresh burger. Didn't get upset or raise my voice but couldn't help but cry.

Burger delivery was so bad but unknown until after I got to my gate and opened my bag that I just needed to write a review. If you watch the video which is trimmed to 30 seconds, you will see a burger that looks like it would've come out of a vending machine rather than being freshly cooked. This place should be shut down if they're charging travelers 1350 for a burger like this. Money is not the issue. Food is.

Quick fast food in the evening at DIA had made me wonder if I should had just skipped indulging myself tonight. I ordered a Bacon Stack Smash and substitute the fries for tots. Tots were normal, but that burger...all toppings were missing and the burger was super over cooked. Ended up splashing some ketchup on it and just forced it down. Overall...just skip this spot. There are new joints to try in the area after renovation.

Stopped in on the way to the gate. I had mt heart set on the smash fries but the fryer was down! So sad. Ordered a bacon smash it came with chips. It was super crowded but what isn't during the holidays in the airport. We were seated pretty quickly and the food came out in about 25min. It was cold sent it back

I grabbed a bite to eat while waiting on my flight. This place is very expensive. They only had select items to order so I settled on a breakfast burger, and tater tots . 2 meals $35 bucks . There was a wait time but they speeded my order up considering my boarding started earlier than expected. I was appreciative for sure. Staff was friendly but I think if it was more working than playing in the prep area food would come out faster. Burger and tots were good and seasoned well. Cooked to perfection.

The two score is accurate. I love a good Smashburger, but this place needs some better management. Took way too long for a place that wasn't busy to make a burger and fries. Then, the don't even make your burger. You get lettuce, tomatoes and onion in a baggie and sauce in a cup to make your own burger. While the burger was hot, the fries were cold. And they have the nerve to ask for a tip on take out? The flavor of the burger was good. But I'll opt to get a smashburger elsewhere when I'm flying through Denver.

After realizing my Priority Pass no longer works at restaurants, I selected Smashburger for a late lunch/early dinner when passing through the Denver Airport last month. I ordered the classic Smashburger with Smashfries. The fries were great - crispy and well-seasoned, just like way I like them - but the burger was just okay. Turns out, I'm not a huge fan of smash-style burgers since I prefer mine a bit thicker and juicier. I guess that's more of a personal preference though rather than an issue with the food itself. The restaurant was surprisingly busy, even at 4pm on a Monday although it was a holiday so I guess that makes sense. My server, Kathleen, was great and kept things moving pretty efficiently. Prices were reasonable for airport dining, but overall, the food was just average. If you're a fan of smash-style burgers, you'll probably enjoy it more than I did!

I will add my voice to the chorus . This should be your last dining choice at Denver International. Heavily salty burger and old cold fries. Consider yourself honored to place your order at the takeout line. Wait outside the glass door with the others for your food and anticipate the attitude when your order is called and you don't hear it right away. When you get back to your gate, realize your burger is plain and head back to be handed the baggie of lettuce, etc. that was not put in your order bag. Whatever you do, don't stand at the Smashburger counter by the bar to then assemble your burger. You will be quickly told that this counter is for paying customers only. You may have just spent $15 for your Smashburger and fries but THIS Smashburger counter is not for you, even for a minute. I used to occasionally eat at my Denver neighborhood Smashburger til it lost its charm. Now it's apparent this chain won't be in biz in a couple years. And hardly a good send off for CO visitors.

Normally I make a quick pit stop by smashburger for their breakfast .. which always hits the spot. However, this time breakfast was no longer being served so I went with the single smash burger with fries. For context, I am a BURGER guy! All day any day and twice on Sunday. But not this time. The burger was dry, the bread was hard and it just wasn't it. Moral of the story, get there early for breakfast !

$13.50 for a Smashburger and fries was well worth it! The food was delicious. It came out pretty quick too. We scoped out other places that wanted $17 for a cold sandwich. What a crock! This was the best food option in concourse C at Denver International.

Ordered the double burger. Nothing special. Service: took 25 min to receive my food. Ambiance: inside the airport there is really no place to stand when waiting for food. Can't hear your number called out. Have to rub elbows to pick up food. It will do in a pinch.. but not worth the wait.

I had a good experience here the food was good and the waitress was helpful- I got an original smash burger and tots and both were cooked well and delicious- the tots were perfectly seasoned. They had an issue with the card swiper but it was taken care of in time for my flight- There is a bar and seats inside- it's well lit and gives a cheers vibe

My boyfriend's family recommended this place to me on their last layover in Denver. We went together for a quick stop before our next flight and I was pleasantly surprised by the quality of food and quickness of service/preparation of food in an airport! We just quickly ordered in line and ate by our gate, but there seemed to be a good amount of seating and some TVs inside. The decor was very on brand and looked well-kept. The burgers were great. I got the truffle swiss mushroom burger -- it had just the right amount of everything, including truffle, which tends to be overpowering in most cases but was perfect in this burger! We also got the tater tots, which were super crispy and were seasoned with rosemary! Not many places do that but that seasoning was absolutely superb. Some notes of improvement would be that the side of fries that come with each entree get a bit soggy fast (the tater tots stayed crispy the whole time). My boyfriend liked the chicken sandwich but it was a bit too salty and dry. My boyfriend's brother liked the bun, but thought that the bacon could be crispier and overall the burger could've been warmer. All in all, I think that this place was a really great spot to hit, especially in an airport, and I'd go again! The quality is just exceptional for airport food but it was a bit expensive, as things in airports tend to be.

Confusing ordering system. Super long wait. Did not get what I ordered. Pretty tasteless. Stay away from them.

Not realizing how big Denver International Airport is I should have explored more eating options before getting to my gate because what I found there did not strike my fancy. I settled on Smashburger thinking I couldn't go that wrong with a burger and fries but I quickly realized this was an express with an extremely limited menu. I went with the chicken tenders and tater tots. Honestly I was kind of disgusted with the meal but I was desperate and needed sustenance before boarding my next flight. The wait time was 30 minutes and the staff looked run down. I would not choose this place in an airport again. I'd rather have McDonalds.

We always stop here for a beer and burgers before heading out of town. Today the service was terrible. Not one employee was smiling. Complaining they were behind. Not a relaxing place before a flight. PASS

I actually laughed in disbelief when I saw two thin dry buns and a dry thin burger in between with a side bag of the toppings. I have never received a burger before where the toppings weren't already put on the burger for you. To top that off it cost $15 just for that and some soggy dry salty fries. They also charged an extra $1 for honey mustard and after paying they proceed to tell me they are out of that sauce. Definitely eat somewhere else when you're at the airport!

Smashburger has breakfast items! It was not too bad considering it was at the airport, it passes the decent test. The service was ok too. It was nice to be able to sit by the big windows and see the planes up close.

I travel a lot for work and this is by far the worst airport meal I've ever had. The burger was awful and the sides were even worse. Complete trash.

Improve food quality, food temperature, stale buns, cold fries, cold burger, rude employees. Why did I have to wait ten minutes after I ordered to get my order, and when I did everything was cold? This was my first time trying this place and will be my last. Sad to say McDonald's does a better job at serving hot food and fries. This place had the audacity to ask for a tip for a togo order and rude service.

Not quite a 1 star experience, but pretty darned close. WAY OVERPRICED Smash Burger. I totally understand that food at the airport is going to be expensive, but it should at least be as good or comparable to what you'd get at a brick and mortar location. The burger was luke warm and the fries were cold and bland. Hey...how about a shake of salt??? They do this weird to g where the lettuce, tomatoes and onions are in a baggie in the side? What? No sauce??? What's that about? There are many other options for food at this airport. I won't ever be back here again!

For an airport restaurant, it wasn't bad at all. The service was some of the best I've ever had in an airport eating establishment, and the prices, while high, were not unreasonable compared to other places in the area. Nice selection of draft beers, and the absolute best tater tots I've had anywhere. Food came quickly, especially considering how busy the place was. It was crowded and the seating was cramped, but again, you expect that at an airport bar.

Denver airport does not have a lot options for a good sit down layover restaurant. I stopped at Smashburger hoping for the best. I got a single Colorado burger. The burger was fine and it could have use a little more seasoning. Despite that it was filling and decently priced for airport food. The customer service was good.

Wow just wow me and my brother fly by ourselves a lot and we didn't eat before we got through tsa I should've checked the reviews,took forever cold food and u have to add your own toppings?! Workers are snotty would not recommend 1 star

Poor excuse for a burger! It was tiny, burnt, and cold. You are already paying double regular prices because you're in an airport but this was RIDICULOUS!! I was sitting with a friend and ahe got chicken and fries, I ordered the signature dish- the BURGER - and this is what I received. Sorry it isn't a better photo for size but basically, it was the size of a piece of cold cut salami with notches cut put of it! Lol!! I am so not kidding, but it is so ridiculous that I just have to laugh. I had to wait another 10 minutes to get the servers attention to tell her I wasn't having that and to take it off my bill. I did get fries and asked them to charge me for those. The girl was suuupper put out by that. I was like, would you pay 12.99 for this and then actually eat it?! Nope! Very disappointed and so glad I had a few snacks to tide me over on my 3 hr flight. I feel very sorry for anyone that goes here and gets the same. No, I didn't check the reviews so that's on me.

Horrible service. Didn't even bother to assemble the burger for 15 dollars. Give me my money back. Literally horrible.

The service was not the best as they were all just messing around, but the food was good but they did not put no sauce on my burger and I did not ask for a dry burger, but besides that it was good and it was airport so I couldn't really tell the ambience

Worst smash burger I've ever had. The toppings come in a warm moist bag, the fries were gross, and the burger didn't even come with the smash sauce. Waste of money.

I wasn't expecting much from Smashburger but it wasn't as bad as a lot of the reviews. Small store front that had a short line and ordering was quick. The service at the cashier was nice. The original double smashburger was a bit dry but otherwise good. All the burgers come with fries but no drink.

Was very busy at sit down and take out. Lots of people wanting a Smashburger. Staffing was a little on low side. Bar is first come first serve; there 1 left and another replaced them. We got lucking in sitting as there was a opening at eating bar near the back. Waitress was great and quick with orders and beverage service. We had double classic burger and I had double Colorado burger with yummy green peppers. If in airport, this is a good stop.

Absolute crap. The food is so cold. The cheeseburger I ordered was cold. The fries were crap. The burger was not smashed burger. The burger was more of acold pub burger. If you like cold non-smash burgers, this is your place.

Absolute worst burger and worst service I've ever had. I wouldn't even eat the burger it was so badly made.

The burger was cold. The lettuce was wilted. I don't get why people like it. It was like they just had a pile a grabbed it. Fries were also cold.

You never want o be a restaurant that has low ratings, but this place has definitely earned theirs. It is located in Terminal C, which does not have many dining options. I do not think that this place would be in business if it had just a little competition. They have a modest dining area and a full bar with seating. There are a few televisions over the bar. The place is crazy, as you would expect with bags all over the place. Also, the servers working the floor did not seem very happy for some reason. My first issue was that they left me standing at the wait here to be seated sign at the front for about 5 minutes. Employees saw me, but did not even acknowledge me. I ended up just grabbing a seat at the bar which was pretty packed. They serve typical pub food like burgers and wings and have a full bar with a few signature cocktails. I ordered a double bacon cheese burger with fries. I got a sprite to wash it down with and was taken aback that they only had bottled sprites. My food was ready in less than 10 minutes. And it was correct, which is a plus. It was good. And it did fill me up. The bartenders were relatively nice, but not very attentive. I had to wait for about 5 minutes after I sat down before they took my order and i had to chase them down (and the bar was not that big) to get my check. They do have like a to-go counter next door to their dine-in joint that you can order from like a fast food restaurant, but there is no seating. This place served it purpose because I was in a bit of a time pinch and there were very limited options outside of the grab and go kiosks. I probably would not have eaten here if there were other options.

Our plane was delayed by 3 hours so we cast aside our plans for dinner in Las Vegas and chose Smashburger in the Denver Airport instead. Big mistake. Our double avocado, bacon burgers were not only grossly overpriced, but bordered on tasteless while being dry as a bone. Could this have been one of the worst burgers either of us ever consumed? Possibly, certainly in the top 10 and that includes MickeyD's.

Decent place to grab a bite to eat but it is in an airport and as much as I wanted to like this place it just wasn't good. From the wait to the small selection it's not a great time. But if you have time to kill try the smash tots and a draft beer. Also ask for salt and pepper for that smashburger as it was under-seasoned. The service didn't suck they were just short staffed.

Sat at the bar and ordered both a smash burger and chicken smash burger. My partner attempted to order a specific burger and wanted modifications, but because of the amount of modifications our server Evette made him change his order to something else which he didn't want. When it came out wrong and my partner asked, she immediately got angry with us. Evette was incredibly rude and spoke to my partner like a child, shaking a thing of sauce in our faces. She blamed making us change our order on "language barriers" in the kitchen telling us she doesn't know what she's dealing with with them.

[REVIEW WRITTEN: 13 Jan 24] WOW, just WOW. Pumped to get my smash game on, underwhelming in every other aspect. Was even excited to try their 'bar' concept. The Deets: + Standard chain affair. If you are in the know, it's an easy stop. - Food was delivered cold. fries and burger. Bummer. - Customer service . No greeter for over 5 minutes in an airport, but sign say wait to be seated. - Asked the greeter for a menu, she told me to go to the bartender. This is after sitting at the bar for 5 additional minutes. - I sat near the entrance heard other people waiting forever, got frustrated and walked away. Eek, not a good sign. - Bar service. Bartender ignores you, walks past you multiple time, takes part of your order and walks away. Every.Single.Order. You have to flag 'em down (literally) to get them to serve you (and there are two bartenders). Empty glass for 10+ minutes, stare straight at them until they take your order. Just nuts, especially in the airport environment. I dig me some smash, but wow Denver Airport location needs to step it up. Bummed to write a shitty review, but it's well deserved. Congrats, Smashburger - you've received a smashing review!

I read the other reviews and many people seemed to have issues with service and wrong orders, so I thought I'd give Smashburger a try for the food. I walked from one end of the B terminal to Smashburger, close to the center area of the B Gates. About 14 people were in line looking confused. 6 of them left the line to get another breakfast option. Looked like the cashier was away for a bit. But once she was back, the line went quickly. Cashier was super friendly. They were serving breakfast only, so I got the Breakfast Smashburger. Tater tots were included - these are standard tots, but were fried well - crispy on the outside, soft in the middle. The burger, I just don't understand. The patty itself was a paradox - a bit dry, yet slightly undercooked in the middle. Whoever invented this burger also missed - 5 dry ingredients smashed together - patty, fried egg, bacon, slice of cheese, and a bun. Each individual ingredient was below average, and the sum of the parts was a disaster. Needed an over easy egg, tomato, avocado, or really anything to break up the monotony. There was copious amounts of ketchup and napkins included. Maybe I was supposed to slather on ketchup? I tried a little ketchup on the breakfast sandwich and it did help, but really anything would have helped. I've heard good things about Smashburger, so I'm willing to try again, but this location was more like airport food than a good burger spot.

There were servers & bartenders a few of them made eye contact with me while I was waiting ....the restaurant was about 80% full Including the bar. I waited for about five minutes before anybody came up to the podium to ask me what I needed. I asked for a table at the window. There were two open. the host told me those tables were reserved for four . One of the other tables only had two people there. No other dishes or drinks or evidence to indicate that there were two more people that were part of the party and had just stepped away from the table. I pointed that out to the host and said that table only has two people. Other than that, there were only single seats at the bar, which I did not want. The host again repeated that those tables were for four people. Terrible customer service.

Food was priced average for airport fare. Wasn't too crowded and our food was brought out pretty quickly. Everyone was friendly and we were able to watch the planes come and go which is always a plus with kids!

Beware, the credit card machine automatically selects 18% tip for you after giving you literally half a second to look at the tip option screen . Tried multiple times with the same result . The burger was Very dry and looked and tasted overcooked. Also you have to put it together yourself - The greens come in a plastic wrap if you take it to go. A year ago we had burgers here during our layover and they were pretty good. Today's a totally different story. Never again. Go to the burrito place. It's better.