Smashburger

Idk what these bad reviews are all about? My burger was great (maybe better than great). In fact, yeah it was dang good. Also it came out in a timely manner and the service was good. I mean it’s a greasy smash burger in an airport… I am not sure what you people expect. It hit the spot, plain and simple. Y’all just a bunch of haters.

I ate at Smashburger in the F Terminal food court. They were one of the few food places still open. My veggie burger was yummy and the fries had a very good taste too. The food was hot and freshly made. Be patient cause they make it fresh!

Food was good but menu is small. Cashier barely spoke English and the picture is HUGE and shows 2 patties. The menu is displayed, in the smallest letters, that there is a single and double. The guy didn’t ask if I wanted a single or double so I didn’t know there was a difference. I also asked to replace the cheddar with pepper-jack and they didn’t give me either. Trash service.

This review will speak for itself and the 1 star will make perfect sense. First off 24.09 for this meal pictured below. The burger was great but that’s about it. The sweet potato fries tastes like they had been sitting on a table for a month. No salt, super cold, super soggy. I paid 5.65 and got trash. A small bottle of water. 5.69. Prices like these shouldn’t be legal. If you’re in a rush I can’t recommend you come here. From the time I ordered to the time I got my food was almost 15 minutes. You would think in that amount of time small things like the fries could’ve been cooked properly. Anyway smash burger lost a customer today. Never again.

Sausage, egg and cheese sandwich was cooked to order and very tasty. One of our top airport breakfast sandwiches at a reasonable price, too.

Located in food court between terminals B and C in Philly airport. I have eaten at smashburger locations outside of airport and generally think it is pretty good, but this airport location is ok at best. And, I get jacking the prices up as it is in an airport, but they are jacked up too far for what it is especially given that burgers, fries, and drinks all need to be ordered separately. They also have chicken sandwiches and a couple of salads and then also feature tater tots as a side. Standard sodas and milkshakes for drinks. I have found service at this location to be pleasant and they do cook orders fresh so it takes a little time, but they get slow when busy and is not a good choice if in a rush.

If I could give it a zero I would. I ordered a single cheese bacon burger with everything on it. After I got my order the burger was cold and it didn't have anything I asked for. I asked the lady at the register about the pickles and onions she caught a attitude. This how she responded after I gave her the receipt...The guy on the grill was very rude and has no customer service skills at all. She threw it in my bag and handed me my burger. Burger was dry ..Smash burger are known for juicy burgers. Stay away from this place

First time having Smashburger. Nothing different from any fast food restaurant. Not better than 5 Guys but much better than dinner at Marriott Airport. Pricey? Yeah…what do you expect? It’s just inside an airport…it’s pricey everywhere. I do recommend. Lots of seats available around. Very nice area. Just don’t be disappointed if you don’t get a good service. No smile, not even a “welcome, how can I help you ?” Employees seem like they had enough and don’t want to be bothered, however, definitely as soon after you place your order and “tap” your credit card, the “machine” offers you “suggestions” for tip for the service. Call me old fashioned but back in the good old days, we used to tip only for good service. The cashier didn’t like the fact that I tip less than the suggestion on the screen, and he clearly showed me with his face. Anyway…it’s Philadelphia, right? I will be back.

There was no one in this area when I came to the airport! It was the wildest thing! I was craving a burger and wanted to try this spot. I will say that the burger and fries were about $20. The food was made to order and came out piping! It was so tasty! I loved the smash fries and would definitely recommend it. I enjoyed this experience and will definitely be back!

While flying out of PHL in the morning, I sought out a place to grab grub and this place was open in their "food court" area. The lady taking orders was friendly enough and the service was quick. They make all the food fresh to order. I have to say that my breakfast smashburger was excellent! Very tasty!! The tater tots were decent, nothing special. They seem to serve lunch all day too! Bonus! Definitely worth stopping in!

Airport food is typically overpriced and of mediocre quality, at best. Smashburger was no different, though the burger quality was pretty good. It actually looked like the photo! The fries were warm, and if served hot, would have earned another star. The large fries had a nice portion size.

No reviews yet? Maybe it's new. Smash Burger is really good! Patties nice and crispy the way a smash burger should be, and loaded with pickles, sauce, onions, tomatoes etc. Tots are solid. Comes out hot. Prices are high, but no more so than other airport options. Nice job!

It's a smashburger. If u have tried it then it's as good or bad as that. It's not going to blow your mind but it's not bad. Normally I might give it 4 stars but the staff just wanted to take that star away. It's in the airport so pricing and decor are going to take a hit as well. But if u like burgers and fries and a shake, you won't be disappointed.

You would think working in a big airport one would train their staff to work efficiently and not to make mistakes because customers cannot come back half the time . I ordered a veggie burger and was given a meat burger and by the time I went to take a bite I was already on the plane . Waste of 20$ I can't eat it . I paid 20$ to just throw it away ..

Review for the concessionaire in Terminal A East in Philadelphia International Airport. Breakfast sammie was most reasonable of any sammie in the terminal (by at least a dollar - some plain egg and cheese sammies were $11 - really?!?). And this one was good : served on a brioche bun with sharp cheddar cheese, this hit the spot in the morning. And they take airline vouchers with a smile. Great customer service, too.

This is one of the best Airport Terminal fast food places! Makes me happy to find decent Airport fast food when in transit. Had a connecting flight and decided to try Smash Burger since it's next to my flight gate. Tried their Cobb Salad with Crispy Chicken and it was one of the best Cobb Salads I've had!! and I'm surprise myself not expecting it from an Airport fast food place. The cashier is very nice and pleasant. The seating area is very clean.

It was time to try a Smash burger. Overall I liked the burger but it was just short of a couple of things. First off, there's two burgers not one. They were cooked well done but definitely on the saltier side. The melted cheese was good, the lettuce slice was soggy. The two pickles were very small and the two tomato slices were arguably smaller. The tomatoes were on the raw side The french fries were very uninspiring, meh. Soggy, but plenty of them. A big shout out to the folks working there as they were very friendly and cordial.

Yikes. First time getting smashburger. Got the avocado bacon burger. Absolutely bland and flavorless. Same with the smashburger fries.

Lovely service with a smile! Short line - pretty quick delivery of food. Tastes like a smash burger should!

Actually tasted like greasy fake mush seasoned burger . Very disappointed . The fries were seasoned as well . They never mentioned seasoned fries . Plus it was expensive .

Thoroughly impressed with both Food and customer service. Food was bright to us outside as it was ready and hot. Food was very flavorful and juicy galore!! Customer service was great; proper convo and service!

How long should an order of one sandwich and one tots take? It's been 20 minutes so far...

I was extremely disappointed with the woman working at the Philadelphia airport Smashburger on Sunday, April 21, 2024. Needles to say the airport can be stressful at times. Especially when one is hungry and all dining establishments are closing. I was desperately looking for something for my daughter and I after a long 4 day volleyball tournament. One I arrived at the airport I checked the information from my phone (which may have needed updating) but the closure noted 10:45pm. I headed towards Smashburger about 8:50 from Gate A4 and arrived at Gate A24 where it was located at approximately 9:05pm. Out of breath slightly before I could say anything the woman at the desk said, "We closed." She never looked up while she stood at the register. I asked, "Is there a reason the information says you close at 10:45pm?" Again, she never looked up. I asked, "Is there anything else open?" After about a 45 second delay of silence she glanced up and said, "I'm counting." Looked back down and never looked up again. She never said anything else as I stood and awaited a response. With her head down, she continued doing what she was doing. She never acknowledged my presence again, and never answered my question. There is a way to say we are closed kindly and express whether or not you may know if there is something else available to eat. Customer service positions of all kinds do require a willingness to assist, some tact, compassion, and empathy when applicable. I'm not a frequent customer of Smashburger, but my daughter was very excited to eat there. While she waited with our bags I ran to grab her food. We were both exhausted and ready for our 6 and half hour flight back home. I understand that it is definitely unfair to judge your establishment off one bad interaction but that's exactly what horrible service does. I am in disbelief that anyone with her attitude has a job that requires interactions with customers. Perhaps she requires more training or a different position in which she does not have to interact with people who may have had a bad day. Sometimes good food can be just the prescription to making someone's day better. It could also be the friendly person serving it with a smile. She is ABSOLUTELY NOT that person! I would never take my family of 10 to a place where people treated them like this.

This is a great place to stop and enjoy a beer, a double bacon cheeseburger and smash fries. Smash fries are heaven sent and low salt. The drinks are cold, the service is top notch! Shannon was the best as she was so attentive to everyone around her bar and in line.

Do yourself a favor and eat before you get to this terminal. I was told by a very rude woman it would be 10 - then 25 - minutes for a burger??? Crazy business. Not one other person in line. I feel sorry for the owner of this place.

Trying Smashburger to avoid the 30-person deep line at Chik-Fil-A? DON'T. A no-line wait at Smashburger is the same wait....probably longer.

No Way I Will Think Smash Burger Is This Bad. On Vacation & Thought I Would Pass Up Some Asian Cuisine For Smash Burger (Because I Never Been Before). Why Did I Think I Should Try In Philadelphia? SMH. At An Airport At That. No Good. Not Good Quality Food. I Can Understand If We Dealing With A "Rush Hour" Rush But I Was The Only Person On The Line. . Over Priced Burgers & No Combo Meals To Accommodate. Save Your Money & But Some Chinese At The Next Kiosk On The Right Or An Alcoholic Cocktail Till Your Next Destination. Good Luck

Stopped by the location in Philadelphia airport. Got the turkey burger and tots. It was ok, your average fast food burger. Would give them another try

Empty airport. On 6/7/2020. Plus on a Sunday, a lot of establishments were closed. Smashburger was available, and was serving breakfasts... score! Breakfast burger consists of hamburger patty, egg in between over med and over hard, bacon, and cheese. Was not bad. Everything is a la cart so 20$ per person is easily achievable. One person working the register and serving the food.. so the wait was a bit longer than usual.

Don't mistake this fast casual chain for fast food. Everything is cooked to order, which is great! And the food is tasty, and fairly quick. The problem when I was here was the woman taking orders. She didn't know how to move on between customers, which was adding tons of unnecessary wait time

I'll keep this short and sweet. The place is a tiny bit pricey but it's an airport so of course. The service was meh and the wait time was pretty long. The burger was very good though. I would totally recommend.

Breakfast review only. This place is horrible. Got a bacon egg and cheese. Greasy limp bacon, flavorless sandwich.

Great burger as always but the flavor was slightly off. I got the regular cheese burger. They also didn't have jalapenos, which was pretty trash. Still my favorite burger spot though. Service was good and wait time was relatively low. My friend enjoyed his turkey burger as well.

Reviews were so bad for Geno's cheesesteak that I literally got over my craving and stepped out of line. Headed across the way for the machine that is Smashburger. Had the "Classic Smash" with American cheese, Smash Sauce, ketchup, lettuce and tomato on an egg bun. Meat was hot, flavorful and juicy (greasy), and the sauce was so plentiful it found the front of my shirt. Generally uninterested and disengaged employees. But, it's the food court at the airport, right? Set your expectations.

Stopped in here for lunch on a Tuesday around 11am and it wasn't crowded at all. Ordered the bacon club burger and it was made fresh to order. Food came out in under 10 minutes and the burger was good. Also ordered a side of tots on the side, which came out crispy, which is the way I like them. All in all, no issues with my lunch here.

If your looking for an onry not pleasant person to help you and average food with a drink only 3/4 full this is the place for you. The food was average and the price was extremely high! Hope this helps in your choices. I will not be back.

This place offers a really good burger! It's juicy, fresh and flavorful. The French fries are thin and served pulping hot. I have tried the original and the rosemary version. I couldn't really tell the difference in flavor. Thankfully the service is fairly quick since it is located in the Philadelphia airport food court.

Pathetic. Disorganized and not even close to being a good burger. Darn expensive at the airport too

Never had them before, never will again. The breakfast burger had no flavor and the tots tasted like old grease

Wish I could give it 0 stars. This place is awful. The price is for the sandwich only, not the meal. So I asked for the double cheeseburger meal and said "I'll take a lemonade with that meal" the guy charged me for a lemonade and fries and all said and done, I paid almost 19 dollars. Go get some snacks instead. 19 dollars for a mediocre burger, trash fries and a small drink seems pretty outrageous to me. We shouldn't be forced to pay almost 20 dollars to eat a burger in an airport, especially one of this quality.

Horrible service. Non-American with a little bit of English. They were not accommodating at all. Very stingy with items such as utensils, condiments & napkins. I literally had to ask for each one as I was eating. Very rude due to stress or frustration of the long line when if they just placed everything needed to eat then all this could have been avoided.

Got the Cobb Salad w burger, service was super slow. Front staff seemed to care more about talking to each other rather than serving customers. Food was good though, although would not go back to this location because of service.

Zero stars but I had to give it at least one. Computer systems went down after we ordered. Regardless, 30 minute wait and still didn't get our food. A worker was leaving and slid over counter with his dirty sneakers on. Cooks in the kitchen, laughing because they seemed to think it was funny we were all waiting. Lots of swearing going on too, so don't bring the kids here either. No managers around to complain to so I hope this post gets read.

Worse than the trashiest McDonalds burger for a price of a decent burger. Looked horrible but took a bite out of curiosity and had to throw it into trash right away. There's airport food (very low expectations) then there is bad airport food, and then there is this horror of a place. with its trash food.

Smash burger is great where I live. Unfortunately this is the worst burger I've ever had. Even McDonalds is better and I hate them the most. Thanks Smashburger at PHL airport. Thanks a lot.

OMG! My first time trying a Smashburger and I was beyond pleased. Single cashier was very pleasant and efficient. Classic bacon burger was made to my exact requests (no cheese, onions or pickles, extra mustard and ketchup). It was bagged (with napkins) and in my hands in under 5 minutes. Hot, juicy and flavorful!

For a fast food burger place in the airport, these folks did a very nice job. The staff was pleasant, the food came out fast, and they beautifully accommodated my wheat allergy with a delicious gluten-free burger without a bun. I would love to see them off gluten-free buns in the future!

They replaced McDonald's for Smash, always fresh and tasty but downfall is very slow service when busy and very pricey. 10 dollars for their mushroom Swiss.. which makes me miss McDonalds even more.

0 stars! Absolutely disgusting. Worker was extremely rude ignoring every customer and shooing off with hand gestures other after telling them it would be 15 mins to make a chicken sandwich (which is not true at all) he didn't speak one word to any customer and just looked away when asked a question. Instead of taking someone's order, he interrupted them mid order walked away, drank something gargled and spit into the sink very close to the food TWICE right in front of everyone. Absolutely disgusting person and restaurant do not go there.

Underwhelmed. First time customer with some time to kill in Terminal A at the Philadelphia Airport so I though I'd give Smashburger a try. Not a total disaster but you be the judge. This is definitely not fast food and is supposed to be made to order. Wait in line 5+ minutes to place my order (a burger and "smash fries" for $12:55) at 7:29 pm - wait - wait some more- at 7:43 they call my name and I can almost taste those sizzling hot smash fries & hot juicy burger. What do I have in that bag? Warm, not hot, greasy fries & a pretty dry, grayish Smashburger that isn't very hot either. What happened to "made to order"? While I waited 14 minutes, my food sat around - really disappointing and just not worth it - even in an airport. There are too many other choices.

Rude staff and a 20 minute wait for a fast food burger. Don't bother. Ridiculous to wait that long in an airport.

TERRIBLE SERVICE. Completely messed up my and my friends order. They took four tries to give the food to us and each time it was wrong. Eventually we stopped letting them take it back and retry because we had to go to the flight. We still had the wrong food after all of that (and not even all of it). We checked the receipt and they entered the order right. That wasn't the problem. It was a complete cluster. They weren't busy either. I have no idea what their problem was. They even tried to blame US. All the other people nearby saw it happen and started talking about it too. What a bunch of stooges.

I have been waiting 20 minutes for three burgers. This is the worst service ever! My son got cheese burger and I got the avocado burger and fries. This place is just as good as Carl Jr. not even in the same league as In- N - Out! Oh well airport food is always expensive and in this case just eh!

Customer service was good. The staff greeted and was kind. Food was made and ready upon order. My reason for a 2 is the quality of the meat. I got chicken with a side of fries and the chicken tasted like a low quality graded meat. The fries were ok. I ordered smash fries and they looked, tasted nothing like the description. Also, they were over cook. BUT i would try this restaurant again.