Joanne
Google
I’m really disappointed with my experience today. My buzzer never rang, so I went to check on my order after waiting for quite a while. The staff casually said, “I think someone took it already,” without any apology or sense of responsibility. When I decided to cancel, their tone was completely unbothered while processing the refund.
As a regular customer who comes all the way from the west, this kind of service is very disappointing. I’ve always enjoyed the food here, but today’s experience really changed my impression.