Korey R.
Yelp
I really debated posting this review because I know people need businesses like this. But after speaking with the manager, Dan, I felt like I need to.
We were regulars at Bark Social and since they closed we were looking for an alternative. So we tried this out. But I do not think this place is safe. We were there on a weekend and there was a terrible dog fight. I didn't see what started it, but a dog latched onto a young dog and would not let go. The owner of the dog who was attacked was on the floor with his dog screaming "help me" over and over for what seemed like an eternity. (I cannot describe how horrible this was -- my wife and I cried the whole way home and I still can hear it in my mind.) Three customers came over to pull the dog who was latched on off of the dog being attacked and other customers came to pull dogs out of the melee. But it was not clear that any employees were helping. (Dan later said he was one of the people pulling the latched on dog off, but since he wasn't wearing anything identifying him as an employee or manager we had no way of knowing). After a couple of agonizing minutes I saw the employee who was taking orders for drinks get some kind of tool to seperate the dogs. He was not moving with particular urgency and it sounded like the fight was already finished. I am not certain what happened to the dogs, but, as we were leaving, employees were mopping blood off the floor. Also, the dog who latched on had already been involved a fight maybe 30 minutes before this happened, but was allowed to stay.
Yes, dog fights happen. I get that. (For 14 years I had a reactive dog, who I didn't bring to dog parks.) But they seemed signifantly understaffed. Besides the two employees running food there only seemed to be one employee with the dogs. And there were a lot of dogs. Maybe there were more employees, but another problem was that the employees were not wearing anything -- like a shirt or name tag -- that identified they were employees. So you didn't know who to see for help. And, at Bark Social employees all wore branded shirts and they wore belts with tools -- like whistles, airhorns, and bite sticks -- that they could use if things popped off. The employees here had nothing. I saw dog tussles start at Bark Social -- but when they did an employee would whistle, all the employees would come running to help and one blast of the airhorn usually ended the dog fight. I never heard a dog dad having to scream "help me!"
I went in a few days later and spoke to Daniel about it. And his response vacillated between "these things happen" and "that is the first time this happened." He was pretty dismissive and I did not get the sense he was taking any of this seriously. Finally he asked me "what I wanted from him." Well, I don't want any more dogs hurt at your establishment. And unless they are better staffed and employees better trained, I don't think it is safe.
On another less serious but kind of gross note, we saw the guy bringing our drinks also picking up dog crap. I assume he washed his hands in between. But not what you want to see.
I really don't like to slam small businesses. Dan -- once things are in place that make things safer let me know and I will take this review down.