Climber C.
Google
Snowy Elk Coffee Company boasts locally roasted beans, and to be fair, the quality of the roast itself is quite good. However, my overall experience left me disappointed.
The issue are the pricing and lack of sampling. The beans are overpriced compared to other local roasters offering similar quality. While I appreciate supporting local businesses, the value proposition simply wasn't there.
Furthermore, the customer service was lacking. I found the staff to be unhelpful and somewhat dismissive. A key point of frustration was their refusal to offer samples. They have the capacity to provide samples of their various roasts, which would be a huge asset to potential customers. When I inquired about trying a sample, I was met with a negative response. This is a significant oversight, as sampling would undoubtedly increase sales and customer satisfaction. How can one justify a premium price without tasting the product first?
Ultimately, I left the store feeling quite let down, which unfortunately tainted my perception of the otherwise decent roasted beans. While the coffee itself has potential, the high prices and poor customer service make it difficult to recommend Snowy Elk Coffee Company. I sincerely hope they address these issues, especially the sampling policy, to improve the customer experience. I would really like to go back.
