SO/ Auckland

We had such a beautiful stay here for our third year anniversary!|The room was huge and super fancy too! We were spoiled with all the cool amenities too. Dhruv was on staff and he did an amazing job at ensuring our stay was enjoyable. At one point, I didn’t even realise that I had left my phone at the pool side - he hand delivered it to our room. Grateful! On our first nights stay, we were booked into a spa treatment by the lovely Caitlyn Fredricks and trust that she went above and beyond to make sure our stay was a fave and I’d definitely recommend her for your next spa treatment!||We dont drink so we asked housekeeping to remove all the drinks from the fridge cos we brought in our own Pepsi and sparkling grape juice.||There were lime scooters nearby so it was easy to book lunch somewhere close by through first table and ride a scooter over.||The Harbour Society restaurant is a must!!! We tried food we’d never had before and we were surprised for sure!! Basanta served us on our first night for dinner and we were so glad we ordered his recommendations - it was to a T. We had to come back the second night. Haha.||There were free movies provided on the tv but you can’t airplay or connect your phone to check out Netflix. Valet parking was super expensive at $65 per night so we just got dropped off instead. I also noticed that after booking our stay online, the next day or so… they were offering $1 breakfasts and car parks but was only valid at booking which we missed sadly.||Otherwise, we loved our stay and would 100% recommend this spot if you’re looking for something city centre, dope, artsy and great service.

This place is visually stunning as soon as you walk through the front door with this distinct chandelier and modern decor. It has a unique check-in area that includes a bar and a decent amount of seating for those who want to hang around and have a drink. The rooms are well appointed and have a modern feel as well. The service is good not quite five star level but really good. I definitely will stay here again. It also has a rooftop bar where you can get drinks and see a good view.

Had an event at the S/O but didn’t stay here. Booking to event it was a smooth process and great service. They had a decent affordable breakfast spread in the package. The meeting rooms are in the basement which is a shame with no natural light, that’s a great Place for spas not meetings. The seats weren’t clean, stained etc so didn’t give a great feel to the look but their service was good.

Beautiful place. Rooms were very nice. Swimming pool and spa and sauna were awesome! ♥️ Location pretty good to walk around. Just really cold and windy. But the hotel itself was amazing! Staff were lovely ♥️ Couldn’t try the rooftop bar. Had no time. But, Definitely be back to try that.

Room was lovely, as was the rest of the hotel. However, the Key to the City deal that we tried to use was not valid, which was disappointing and then made for expensive drinks! Also, the anniversary "gift", although unexpected, was a little underwhelming! 3 mandarins for a 23rd wedding anniversary...? I am not sure this would have been what we would have received elsewhere! Sorry to sound ungrateful. I must say that the staff were wonderful, both on reception, valet parking and at breakfast the next day. A credit to the hotel

I had an amazing experience during my stay! The hotel facilities are excellent, everything is well-maintained and modern. The room was spotlessly clean, comfortable, and pleasant, making it easy to get a good night’s sleep. The staff were always attentive and helpful, which made my stay even better. I would definitely come back many times and highly recommend this hotel to anyone looking for quality and comfort in New Zealand. My stay exceeded all expectations!

We had a 2 night stay and couldn't fault it. Great service at reception by Vinesh. A well fitted out luxurious room, comfortable bed and pillows, lush towels and very peaceful. It's a glamorous hotel but everyone is welcomed and there's a great indoor pool, beautiful restaurant and bar. Highly recommend!

We booked a room to celebrate my daughter’s 21st birthday party at HiSo Rooftop Bar, and SO/ Hotel made the whole experience truly special. From the moment we arrived — with valet parking and smooth check-in — to the party itself and our overnight stay, everything was perfect. Thank you, SO/ Hotel, for making us feel so welcome and comfortable throughout. We truly appreciate your exceptional service!