Chelsie D.
Yelp
I was recommended to this bakery by a friend who had a good experience about a year ago, but unfortunately my experience wasn't great. I put in an order for a custom birthday cake about a week and a half before I needed to pick it up. I had a very specific vision for the cake and sent an inspiration photo via email to the baker to go off of. The person I spoke to on the phone seemed very confident in being able to execute the exact details I was explaining and that were depicted in the photo.
When I went to pick up my cake on my scheduled day and time I was on a time crunch. I tried calling the bakery to let them know I was on my way (I was already running 10-15 min past my scheduled pick up time) and their phone kept going straight to voicemail.
When I got there, 15 minutes past my scheduled pick up time, the front counter person notified me that they were still working on my cake... this was really strange to me since I was already late. 5 minutes later she came out of the back with my cake (which made me think that they rushed to finish it up). I was in a hurry so I wasn't able to look at it closely but from first glance it looked fine. They were able to use the figurines that I wanted, so that made me happy. Also, it was very affordable, only $35. She boxed it up and I was on my way.
When I got home and took the cake out to get a closer look I was extremely disappointed in the presentation. It was very sloppy. The bottom edge of the front portion of the cake was all messy and did not look finished. The "Star Wars" lettering was very, very sloppy. The inspiration photo I sent used fondant to make the letters, but they used icing, which is not what I was expecting at all. Also, the galaxy background looked very amateur and more like little paint splatters than a "galaxy." To top it off, the cake was extremely dry. We only took a few bites before throwing it out. The buttercream icing was the only good thing. If I paid $50+ for this cake I would've called and complained, but since it was inexpensive it wasn't worth it for me. Overall, I won't be getting another cake from them in the future. In