Michael S.
Yelp
Be very cautious about some "sketchy" practices that are somewhat common in Vegas, but when those practices find their way to a "local" establishment...be vigilant!
My first visit was today for their locals happy hour. The place is simply decorated, but definitely clean and modern in design.
There were perhaps six people inside when I arrived, and was told to sit anywhere. We sat at the bar and was immediately greeted with water by who I assumed was the shift manager. I asked about the happy hour menu and what it entailed to which he said it was a "verbal menu"! Naturally he meant they don't have a printed menu, but with what all took place following this, perhaps there's an underlying reason why it's not printed?
We were told Alexis was our server, but after ten additional minutes, and an additional staff member speaking to us about the menu, I still hadn't seen Alexis.
The carrot humus was good, but definitely sweet for a humus. The egg rolls are unique, but certainly a worthy order as they were delicious! The giant pretzel was fresh, tasty, and had a nice mustard dipping sauce.
After Alexis dropped our food, she never returned to ask how the food was, never refilled waters, missed out on refilling our wines as the manager did that himself, but did return with the check.
Immediately we noticed she charged full price for the wines, and full price for the appetizers, and dropped the bill with a $40 markup due to those errors.
Alexis noticed us speaking with another server regarding the errors and quickly came over to ask "Oh, was the happy hour discounts not applied?"! How would you know that from 30' away? After confirming that was the issue, she said she would speak to management about "their" errors!! She also took the time to point out that one item was indeed $1 more because we had the wrong menu that management hadn't updated for us?!?! Oh, also blaming it on "It's Friday for me and I'm elsewhere "!
You can go on tv here locally and promote to locals all you want. You can promote yourself as "For locals, by locals" all you want. But when you're dishonest from early on, and take the time to tell me one item is $1 more than the menu you handed me, and overcharge me by $40+ and blame it on "management".... you're not for the locals.