C A
Google
I have been collecting art for many years now and have never experienced the ineptitude and unprofessionalism that l have had with this so-called gallery full stop! I purchased a very expensive painting from them and l still haven’t received it due to their inexperience! Firstly, their very young employee Emma took it upon herself to send the painting via UPS Saturday delivery! She never once asked me if this was okay and the shipping fees were absolutely astronomical!
I use a business address for shipping and Saturday delivery isn’t even possible! ALWAYS CHECK WITH THE CUSTOMER FIRST BEFORE MAKING SUCH BIG DECISIONS!
I requested a refund for the shipping charges, but Emma refused!
Young Emma kept promising me that she had followed up with UPS to reschedule delivery, but sadly, l had to keep following up with her as she never followed up with me directly! I kept tracking the package and there were even more hiccups! The package was never placed on the delivery truck for the supposed rescheduled delivery of yesterday.
Today l wait and wait, At 4:37 p.m. l tracked the package again only to find that the wrong address is on the shipping label! Where is my painting?
I will never know and will file a dispute with my cc company. Just a warning to please avoid SOCO at all costs for anything of value!