PMS
Google
For me, Sofitel in KL represented the Accor brand excellently. World-class in all aspects, with my favourite aspect being the Lounge on Floor 22.
This Lounge, from my experiences across a large number of Accor Hotels in several countries, ranks among world-best. Breakfast menu is sophisticated, that I could imagine sitting in a fine-dining restaurant somewhere in Paris. Likewise for pre-dinner.
Of more importance was the incredible and first-rate hospitality of the Sofitel teams. Led by Ekbar, the Club Team is also among world-best. It became easy to know all the Team Members because each team member shows individualised attention to detail, care and warmth. I thank Vino, Hariz, Anishma, Desy, Midhun, Lachana and Putri. Excellent, world-class hospitality and among world-best in my experiences.
Front Office Team Member Shafi was also notable as genuinely welcoming into Sofitel and then taking good care until Club took over. Likewise for all the Concierge Members.
Finally, Housekeeping deserves a special mention, as rooms remained high-quality, well-maintained and very clean. Thank you, Shamim and Paul.