Sofitel Marrakech Palais Imperial & Spa

I stayed at the hotel for 15 days under rather difficult circumstances, following an accident involving my wife. Throughout our stay, I was deeply impressed by the kindness, helpfulness, flexibility, and genuine support shown by the entire hotel staff. Their constant care and willingness to go out of their way made a huge difference for us during this challenging time, and I am sincerely grateful for their professionalism and humanity. A warm and special thanks goes to Samia at the reception, whose attention, thoughtfulness, and dedication truly made the difference.

The restaurant is just delightful. You can really feel the orientalism in every corner of the hotel. Simo Karim Chahira Hicham Fatima served us during breakfast and was just amazing. He was very positive and polite. His professionalism amazed us and made our stay even better. Thank you Simo.

Another fabulous week at this lovely hotel.|We last visited over 12 years ago and were delighted to be welcomed back and see some familiar faces. It was lovely to see Abedellah, after all these years, and of course our amazing Consierge Reda. Reda was delighted to see us again and helped us immensely, recommending some great new restaurants and gently steering us away from others. The recommendations of Safran by Koya and Le Tanjia are excellent. We absolutely loved La Tanjia and would heartily recommend it. Reda seems to know exactly what we would like. Impeccable service.||By the pool, we met Assas, who looked after us, for our stay. Very helpful, attentive. Nothing too much trouble and served with a smile. A credit to the hotel.||Sorry to be leaving. We will definitely be back soon.

We arrived at Reception at 10pm to check in…. We were asked for our names….they couldn’t find us! We were asked for a booking reference which we gave…they couldn’t find it We were asked for a confirmation email…..we had it We were asked for payment confirmation….we had it ‘We can’t find you on the system….you’ll have to pay we are told!’ But we’ve already paid!!!! We are told to ring our travel agent….it’s 10pm and we are in Morocco! We had to pay pending it being sorted the next day! We asked for a drink 3 times whilst we stood at reception for an hour and a half non turned up rather like our booking! The Duty Manager turned up and realised there was a problem and quickly backed away….quality! We are finally done at reception at 11.30pm We go to the bar to order our own drinks and we order 1 large Beer, 1 Small Beer, a Coke and a still water 3 large Beers arrive and a fizzy water…we are too tired to argue We go to our room a Mini Suite Room 219….it’s directly about a 3rd Bar that plays loud music until 2.30am Basically don’t accept a City facing room…see other reviews! Next morning at Reception …..Repeat as above! Basically Reception was no help at all and just left us to sort with the agents in the UK Enter Nabila…..actually she was great and was the only one to help us Not going again

Sofitel Marrakech has a perfect location close to the Medina yet feels peaceful inside, with a wonderful spa and pool area to relax in after exploring the city. Breakfast was fresh and varied every day. A special thanks to Ayoub, Kaoutar,and Omayma. They were very attentive, and professional which made our mornings extra enjoyable.

Had a wonderful time at Sofitel. The service is phenomenal. The people are always here to help. The jaccuzi was my favorite. Daoudi was the best person. Super kind and took care of us! Hamza Wld haj, and Hanan also helped!

A beautiful place it is, real luxury in Marrakesh. We stayed in suites in the old part of the hotel (there is also a new part). Old part is misleading as the rooms are very recent and modern, with a beautiful view of the Atlas mountain range if the sky is clear. There are two main swimming pools and one smaller one on the 1st floor of the modern part. The buffet for breakfast is known as the best in Marrakesh and it is not surprising. The choice of food is gargantuan and delicious. The rooms have all the amenities that you can think of in a 5-star hotel. The service is overall very good though there are sometimes some hiccups in communication. For instance, I received a wonderful plate of local sweets and fruits, but my father had to ask as they forgot. A great stay overall, and not far from the Medina.

Really great stay at Sofitel where we spent 8 days as a family of 4. Hotel is quiet and really comfy. Room (we had a Junior Suite for 4) was comfortable with plenty of storages, nice bedding and very quiet yet efficient air conditioning. Breakfast is really good with amazing French pastries from the chef and a lot of salted and sweet options. We tried the Pool and So Lounge restaurants and L’Orangeraie as well which all have good food and healthy options as well. We had really great time at the pool which is nested in a nice garden with big palm trees bringing lots of natural shadow and brings a beautiful green touch. We had great service by the pool staff all along the stay with Noureddine, Ayoub Lakhder and chef ElAyati, Abdelilah Noufel, Abounamir Wladad Chater and manager Ali. Concierge also assisted us to organize some private tour which were with great guide and service. Very nice come back to Marrakesh after our last trip 19 years ago !