moman77
Google
I stayed at the Sofitel Marrakech for four nights and came away with mixed feelings. The hotel itself is very nice, and the location is excellent — close to the main square and conveniently central for getting around Marrakech.|I arrived a few hours early, and the staff politely explained that the hotel was very busy and check-in is at 3pm. This was completely fair. We had lunch by the pool, and when I returned to reception around 2pm, I was told that our room was ready.|We stayed in a Junior Suite with a balcony overlooking the road. While the room was spacious and comfortable, it’s worth noting that this side can be quite noisy at times.|The staff were generally very polite; however, some did not speak English. On a few occasions, when we asked for something, staff would respond with yes or okay but nothing would follow. It was only when we managed to speak to someone who spoke English or spoke to someone else that the issue was resolved.|My biggest frustration relates to the pool facilities. When booking, the hotel website advertises three pools, including an indoor pool. However, it is not made clear that the indoor pool is part of the spa and costs around £20 to use each time, unless you book a spa treatment, in which case you can use it for one hour before or after. While I don’t have an issue with being charged, I feel this information should be clearly stated on the website, as I have never stayed at a hotel that charges separately to use its pool.|That said, I did use the indoor pool once, and it is very nice — warm, relaxing, and well maintained. Of the outdoor pools, the main pool is not heated. The smaller heated pool can only be used between 10am–12pm and 3pm–6pm, which again is not clearly communicated on the website.|Breakfast was included in our stay and was acceptable, though very French-focused. An Asian section would have been a welcome addition. We also had dinner once at SO Lounge, which I didn’t enjoy. The food was just okay, and the venue is more like a nightclub, with loud music and very low lighting, which isn’t ideal for a relaxed dinner.|Overall, the Sofitel Marrakech is a nice hotel with a great location, and I didn’t experience any major issues beyond the above. However, for the price paid per night, I have stayed in better hotels with superior service and facilities at a lower cost.