Sofitel Marrakech Palais Imperial & Spa

I stayed for four days over New Year, and overall it was a wonderful experience. The check-in process could have been better for a 5-star hotel. When I arrived at 12 pm, the room was not ready yet, so I completed the check-in formalities and went out to explore the city. A few hours later, the room was ready. When I asked the reception for some information about the hotel, I was told that they had already informed me earlier. I honestly didn’t remember receiving that information, and I felt it wouldn’t have been difficult to explain it once again. The welcome felt a little bit cold compared to what I would expect from a 5-star property. That being said, the rest of my stay was amazing. The room was excellent, the restaurant was fantastic, and I truly enjoyed the spa and massage facilities. A special thanks to the lovely ladies, Ilham and Hiba, who took great care of us during our spa and massage sessions. Also, thank you to the porter, Mr. Abdel Gofar (I hope I got the name right), for his kindness and assistance. Overall, despite the small issue at check-in, I would still rate my stay 5 out of 5. Thank you for a memorable New Year stay!

Unforgettable experience with this magical five star hotel. An exceptional welcoming from the reception with a Moroccan tea and sweets. They asked us to have a seat while they will do everything for the chick in. Our suite where spacious with breathtaking view of Marrakesh and Atlas Mountains. We always come back to a super clean room. We tried their breakfast and was reaaly so good. Must mention that all staff at the hotel were attentive and well trained. Definitely recommended and would love to come back here again.

The hotel is located very close to the city center, which is a big advantage and makes sightseeing and getting around the area much easier. The check-in process itself went very smoothly and in a pleasant atmosphere. The only big surprise was that I could not pay the deposit with a contactless card – which nowadays seems quite unusual and inconvenient. We were supposed to have a beautiful view of the Atlas Mountains. During check-in, the receptionist even offered us a room upgrade, also with a view. The room itself was large and spacious, however, the view we received was unfortunately largely blocked by a hall or building under construction on the other side of the hotel. In addition, because of the construction noise, it was practically impossible to open the window, which significantly reduced the comfort of our stay. At check-out, we were charged for items from the minibar, even though we had not used anything. After we pointed this out, the staff removed the charge without any problem. However, after returning to the room, it turned out that those items were in fact missing from the minibar. The situation was very unsettling and raises the question of whether the staff remove the items beforehand and then try to charge guests for them. The hotel definitely has potential – its very good location, friendly check-in staff and a large, comfortable room are clear advantages. Unfortunately, considering the price, the disappointing view, construction noise and the very unpleasant situation with the minibar made our overall impression of the stay rather mixed.

I had an amazing massage experience with Mounia at the Sofitel Hotel. She was extremely polite, professional, and made me feel very comfortable from the moment I arrived. The massage itself was absolutely wonderful—very relaxing and perfectly done. Mounia clearly knows what she’s doing, and her technique was excellent. It was truly a great experience, and I would highly recommend her to anyone staying at the Sofitel. Thank you for such a fantastic massage!

I stayed at the Sofitel Marrakech for four nights and came away with mixed feelings. The hotel itself is very nice, and the location is excellent — close to the main square and conveniently central for getting around Marrakech.|I arrived a few hours early, and the staff politely explained that the hotel was very busy and check-in is at 3pm. This was completely fair. We had lunch by the pool, and when I returned to reception around 2pm, I was told that our room was ready.|We stayed in a Junior Suite with a balcony overlooking the road. While the room was spacious and comfortable, it’s worth noting that this side can be quite noisy at times.|The staff were generally very polite; however, some did not speak English. On a few occasions, when we asked for something, staff would respond with yes or okay but nothing would follow. It was only when we managed to speak to someone who spoke English or spoke to someone else that the issue was resolved.|My biggest frustration relates to the pool facilities. When booking, the hotel website advertises three pools, including an indoor pool. However, it is not made clear that the indoor pool is part of the spa and costs around £20 to use each time, unless you book a spa treatment, in which case you can use it for one hour before or after. While I don’t have an issue with being charged, I feel this information should be clearly stated on the website, as I have never stayed at a hotel that charges separately to use its pool.|That said, I did use the indoor pool once, and it is very nice — warm, relaxing, and well maintained. Of the outdoor pools, the main pool is not heated. The smaller heated pool can only be used between 10am–12pm and 3pm–6pm, which again is not clearly communicated on the website.|Breakfast was included in our stay and was acceptable, though very French-focused. An Asian section would have been a welcome addition. We also had dinner once at SO Lounge, which I didn’t enjoy. The food was just okay, and the venue is more like a nightclub, with loud music and very low lighting, which isn’t ideal for a relaxed dinner.|Overall, the Sofitel Marrakech is a nice hotel with a great location, and I didn’t experience any major issues beyond the above. However, for the price paid per night, I have stayed in better hotels with superior service and facilities at a lower cost.

Wonderful stay – outstanding service, spa & dining||We had a truly wonderful stay at Sofitel Marrakech. From start to finish, everything exceeded our expectations.||The spa was absolutely amazing. We had incredible treatments by Shauna and Ilham, and our hammam treatment with Asma was exceptional – relaxing, professional, and truly memorable.||My husband and I also had fantastic evenings at L’Orangerie. Every night there was live entertainment with a brilliant dancers and an incredibly talented singer who performs in multiple languages. The atmosphere each evening was vibrant and elegant.||The staff at L’Orangerie are outstanding – the waiters are professional, attentive, and genuinely top-quality. A special mention to Nadia, the hostess, who does an amazing job maintaining such a high standard of service and ensuring guests feel truly looked after.||We stayed on a half-board basis, and the food was of Michelin-level quality. Every evening was something we genuinely looked forward to, both for the cuisine and the experience.||A perfect stay – we would absolutely return and highly recommend Sofitel Marrakech.

I had the most wonderful massage with Sakina the Sofitel Marrakech, and it was truly an unforgettable experience. From the very first moment, she made me feel completely relaxed, welcomed, and cared for. Her touch is incredibly professional, gentle, and intuitive she knows exactly how to release tension and bring deep relaxation. The massage was perfectly balanced, soothing both body and mind, and I left feeling refreshed, calm, and renewed. Sakina’s kindness, attention to detail, and passion for her work really shine through. This was not just a massage, but a moment of pure well-being. I highly, highly recommend Sakina to anyone visiting the Sofitel Marrakech. A truly perfect experience thank you so much

We stayed for 5 nights to celebrate a birthday, and our experience at Sofitel Marrakech Palais Imperial & Spa was absolutely wonderful. The hotel is stunning, with beautifully maintained grounds and exceptionally high cleanliness standards. Our room was spacious, spotless, and very comfortable. The staff were truly outstanding—warm, attentive, and nothing was ever too much trouble. Breakfast was delicious, with friendly and professional service every morning. Special thanks to Setbi Hicham, Raouia Hamamsi Jamal, Kina Hamza, and Ikhder Ayoub for making our stay feel extra special. The location is perfect for couples, just a 15-minute walk to the Medina and around 20 minutes to Gueliz. With plenty of nearby restaurants, bars, and casinos, plus a strong police presence, the whole area felt very safe. Overall, this hotel exceeded all expectations. A luxurious, relaxing, and perfectly located property with outstanding service—We wouldn’t hesitate to return and highly recommend it to anyone visiting Marrakesh.