Sofitel Marrakech Palais Imperial & Spa

Really great stay at Sofitel where we spent 8 days as a family of 4. Hotel is quiet and really comfy. Room (we had a Junior Suite for 4) was comfortable with plenty of storages, nice bedding and very quiet yet efficient air conditioning. Breakfast is really good with amazing French pastries from the chef and a lot of salted and sweet options. We tried the Pool and So Lounge restaurants and L’Orangeraie as well which all have good food and healthy options as well. We had really great time at the pool which is nested in a nice garden with big palm trees bringing lots of natural shadow and brings a beautiful green touch. We had great service by the pool staff all along the stay with Noureddine, Ayoub Lakhder and chef ElAyati, Abdelilah Noufel, Abounamir Wladad Chater and manager Ali. Concierge also assisted us to organize some private tour which were with great guide and service. Very nice come back to Marrakesh after our last trip 19 years ago !

I stayed at the hotel and used their spa. The lady at the spa named Bouchra done an amazing facial treatment and gave one of the best head massage I have ever had. She was so polite and kept checking if I was doing okay and did not waste any time during the time slot I had and made sure every minute of the massage and treatment was worth it! Amazing service and attention to detail and customer! Make sure to ask for her when you use their spa services -she has magical hands.

My stay was lovely as always! From the start with Mehdi at the check-in he was very friendly and helpful with his professional approach he made the process very quick. Also at the pool one of the pool bar waiters his name Setbi, he was very good and super polite and professional. We use to try to stay on the side where he serves so we can have him to serve us because he made the pool day for us as family very fun and happy experience.

The staff of the hotel is amazing, from check in personnel to the doorman, waiters at breakfast , pool boys, every member of the Sofitel family was as kind, friendly and helpful, every single day. My special thanks to Taoufik & Khalid for arranging safe rides to the airport and several restaurants in Marrakesh and not to forget, your smiles :)

I had a wonderful stay at Sofitel Marrakech. The hotel is beautiful, the service was excellent, and everyone was very kind. A special thank you to Hicham and Youssef for their great help and warm hospitality. They really made my stay even better.

I’ve been staying at the hotel for a few days now, and I’ve been treated outrageously. I was lying by the pool when a staff member immediately asked me to show proof of payment for the day pass. When I told him I was staying at the hotel and gave my room number, he still looked at me with suspicion. After that, three different employees came to ask for my room number. Then even the manager came over to say that security had reported that I wasn’t a hotel guest. Even after I showed my room key, they still asked if I was actually staying here. My words were constantly questioned, and no one believed me—for absolutely no reason. When I addressed this, he said it was just procedure, even though no one else was treated this way. I find this a truly outrageous and insulting way to treat a hotel guest—completely unworthy of a five-star hotel. It’s definitely not worth the money you pay. Disgraceful. On top of that, we had booked connecting rooms—which was also confirmed over the phone—but in the end, we didn’t get them. Room 461

We expected a high calibre of service & room & were happily surprised when the experience exceeded expectations. The physical plant of the hotel all offered the highest of cleanliness, beauty, & taste - rooms, buildings, gardens, restaurants, lobby, drive/entrance; it really is hard to overstate how fine the public spaces of this hotel are. The staff were always gracious & helpful. The gate & front door staff (with whom we had the most interactions), concierge, wait staff, & front desk were always ready with a greeting & a smile & always ready to help us when we needed it. It may very well be difficult to find a better stay in Marrakech, especially at this price point (yes, we visited & compared to several nearby hotels that also have high standards & reputations).

I am currently staying at the Sofitel in Marrakech to enjoy the wellness and spa package. The massages are truly wonderful and I would highly recommend them. A true relaxing getaway. The masseurs Hind and Hiba did an amazing job in ensuring we had a relaxing and enjoyable experience during our massage. I would highly recommend booking with them!