Sofitel Sydney Darling Harbour

a 5 star "staycation" in Sydney for me and my partner on our anniversary. The room was tidy and modern with a beautiful bathtub. However, I feel like it was a bit small for the price we paid. Included in our stay was the "Club Millésime" package which included afternoon tea after you check in and pre-dinner food and drinks. It was a very nice touch to the stay. I must flag that there was a lot of construction going on around the hotel which did ruin some of the views, particularly when we were getting massages downstairs at the spa. I feel like the hotel should discount rates because of this. Aside from that, it was a pleasant stay. I would like to stay here again in a larger room when there is no construction going on.

Great location — right next to the Convention Centre light rail, and nice view from our room but that’s about all the positives. Unfortunately, the rest of the experience didn’t live up to what you’d expect from a five-star hotel. We’re Accor Gold members and have honestly had much better service at smaller hotels that cost half the price. When you stay somewhere like this, you expect the service to match the five-star label, but it just didn’t. Instead of a welcome note & complimentary bottle of wine (which we’ve received at the cheaper Accor hotels), we got a knock on the door with a welcome note and two tiny bottles of sparkling water — something most hotels leave by the bed daily for free. They delivered it like it was a special gesture, which really missed the mark. The pool area was also a bit underwhelming — the water was cold, there’s not much shade, and the view isn’t quite as good as the photos online. Service at the pool bar was poor too; the staff were unfriendly and disinterested. One bartender gave me attitude when I asked her for a specific glass, and I overheard another waitress speaking a little rudely to a guest. Something just seems off with the staff culture here — that warmth and professionalism you’d expect from a five-star property was really missing. While the location and room view were lovely, the overall experience just wasn’t worth it. I wouldn’t stay here again.

We had an exceptional stay at this hotel. From the moment we arrived, the staff were warm, professional, and genuinely welcoming. The room was spotless, spacious, and beautifully presented, with every little detail thoughtfully arranged. The beds were incredibly comfortable, and I loved the modern amenities. I would absolutely stay here again and highly recommend it to anyone looking for comfort, convenience, and great service.

The best location you could have in the town, just 100 steps from darling harbour, mesmerizing views at night, the reflection of skylines and from the window the beautiful british architecture yet updated buildings, we were taken care of all the services specially food. Rooms were definitely clean and as of all the city you can drink from tap water also, noticed that staff try to give its 100% in terms of satisfying customers, i can see the satisfaction in their eyes. One thing before the next trip - Please make few rooms with bidet toilet.

I had an absolutely wonderful stay at Sofitel Darling Harbour — three nights initially, then another two after a short trip to the Hunter Valley. From start to finish, everything was seamless and genuinely warm. A huge thank you to Madeline, Philip, Annalisa, and the entire Club Millésime team — every single one of them was professional, attentive, and made me feel so well taken care of. The service via the WhatsApp concierge was especially impressive — quick, thoughtful, and always on point. The rooms were spotless and beautifully maintained. No matter what time I returned, the room was always refreshed and perfectly made up — something that’s easy to take for granted but really stood out here. Food and drinks at the Club Millésime lounge were excellent — high quality, varied, and served with genuine hospitality. All in all, Sofitel Darling Harbour really delivers the perfect mix of comfort, class, and care. I’ll definitely be returning!

⭐️⭐️⭐️⭐️⭐️ An Exceptional Stay at Sofitel Sydney Darling Harbour Our stay at the Sofitel in Sydney, Darling Harbour was nothing short of amazing. The hotel truly is second to none — from the stunning pool area and state-of-the-art gym, to our beautiful room and the exceptional service throughout. I loved the self check-in process — so seamless and modern. The lobby was stunning, the location unbeatable, and every facility was immaculate. I honestly cannot fault a single thing. What really stood out was the level of service. Each day, after we’d head out to explore, our room was beautifully refreshed, and then again before we returned in the afternoon — such attention to detail! The hotel’s location made it so easy to get around — walking distance to the city, Chinatown, and even a short Uber ride anywhere else. I even managed to fit in a few sessions at Snap Fitness in Pyrmont, and one morning walked back from breakfast at Bill’s in Surry Hills with ease. Sydney will always have my heart, and Sofitel Darling Harbour made this visit truly special. I wish our stay could have been longer. Highly recommend and would absolutely stay again. Thank you to the incredible Sofitel team for a flawless experience. 💫

We had a fabulous stay with you. Roland, the concierge was extremely helpful. Loved the view from our room, the amenities in it, comfortable bed, and so clean! Was a bonus that the tram was so close. Really enjoyed being able to walk to so many lovely restaurants and events around the harbour and downtown.

Summary: Poor service from staff particularly front desk. They will make you regret giving your hard earned money to this Sofitel. Room okay and good location. Better off choosing elsewhere due to staff behaviour. Detail: We booked a superior king room for my birthday. Similar to other reviewers, good location and rooms in line with other hotels. However, the staff conduct especially at the front desk lacks warmth, professionalism and is underwhelming. We had lined up for 15 minutes at front desk as there were a few people checking in at the time. We even let guests lined up after us go ahead as we had to grab something from the car. When it was our turn to be checked in, the front desk staff member then informed us that we are lined up In the wrong area then proceeded to check in other people before us. We then had to line up again. This made no sense given the other people who were checked in lining up where we originally were. The lady checking us in did not bother to make any form of welcome and proceeded to check us in and was irritated by us checking in. This absolutely makes no sense. In the room, If wanting to watch something, you’re better off bringing a laptop. The older model tvs chromecast is not great with iPhones and constantly disconnects. We had pre ordered a few other items which we had to follow up a few times by WhatsApp. They finally delivered these items. Sofitel then responded by WhatsApp stating that for the inconvenience and our experiences earlier, they would send complimentary champagne to the room- which never arrived! We placed an in room dining order at 430pm which did not come through till 615 pm. There was a missed call an hour after the order which we tried to contact front desk who mentioned they never called us. We then tried calling room service but due to high guest numbers, all calls were diverted to the front desk. We spoke to the same person who said room service would be 45 minutes from order but at the time of the call more then an hour had passed. Room service then called us 10 minutes later stating they tried contacting us and left a message- which contradicts what the front desk told us. Finally, on the next day, we woke up and went down for breakfast at the hotel we had paid for. This was at 8 am. When lining up, they informed us that we had been checked out. Which could not have been possible as we were asleep prior to then and had not checked out. The breakfast service did take us in and seated us noting the error by the front desk team. We headed back to the room at 9 am to grab our bags and could not enter the room. Called front desk and they sent someone upstairs almost 20 minutes later. We walk into the room and there was a lady already in there cleaning who did not open the door even though we were outside, repeatedly tapping the room key and also speaking to the reception on speaker. We finally got out of there. Check out was not till 11 am so it made no sense why someone checked us out at 654am while we were asleep. We are upset by the horrid experience and lack of care along with unprofessionalism especially from the front desk staff. We don’t care so much for the empty promise of some champagne , rather the poor treatment of guests who are giving you business. For the money you pay, it is better getting accomodation elsewhere. At least the staff there will value you coming. We travel a fair bit and have stayed at heaps of places in Sydney and overseas where we have never experienced this. Sofitel will never get my business again especially due to the poor behaviour from the darling harbour staff

Loved staying here. After a week of hostels around Australia and New Zealand, this was a nice refresher. We had actually been booked for an Airbnb, but upon arrival there, we weren't comfortable staying. Thankfully Sofitel was able to take us in at 11:30pm and were super hospitable at such a late hour. The rooms were large and clean, the infinity pool was beautiful, and it was in a phenomenal location on the harbor. So glad we finished our trip here

Sadly, I have to give a one-star review when I rarely give one star. Looking for an early coffee on my harbour walk, I thought I would try Sofitel for a coffee. What a mistake; not only was it the worst coffee I have ever had, it was $6.70 when the competition locally charges $4.50 even the luxury hotel cafe at QT that has the ambience of an amazing cafe charge only $5. Now back to the coffee, it was not made to order 'extra hot' it was luke warm and extremely bitter, you could taste the grounds as if they were bits of sand in the cup. The ambience was typical large hotel buffet breakfast style, music not relaxing at all, and a very bad experience overall. I even asked to see the barista area to make sure it was not a machine-based coffee and I was saddended to see the barista hidden behind a screen out of the dining area's view. Now, I like to say hi to my barista not have them treated like second-class workers hidden out back. Now if you just want a coffee wait for the surrounding cafes to open and consider other options.

I stayed at the Sofitel in the Sydney Darling Harbor at the end of March. It's in a great location, light rail is right across the way which is very convenient. The room was an average hotel room. The bathroom setup is kind of odd because it's right next to the bed which means you can hear everything that's going on in the bathroom from the outside even with the door closed. If this is how the room was going to be designed, they should have installed a fan in the bathroom for a little privacy, lol. There were a few hiccups of our first 2 days when house cleaning didn't clean our room and left our leftovers from room service all day even though we asked the front desk if they could clear it. The room smelled when we returned. Anyhow, the lobby is nice, there's coffee bar/bar right there. Most of the staff were very nice and helpful. There is a lot of construction/cranes which we were unaware of in that area which kills the view from the pool. We went to the pool at night to enjoy a warm evening but that was cut short as there were huge cockroaches coming under the concreate of areas were concrete titles should be grouted - disgusting! Needless to say, we packed up and ran back up to our room. The Champagne Bar is overrated, overpriced and we had horrible service the evening of 3/27/25. I asked one of the staff if we could order from her and she goes, "I'm new" and walked away. God forbid she learns her job and our original waiter kept walking past our table and seemed to be ignoring us when we tried asking for our bill. However, we also tried The Atelier Bar the evening of 3/29/25 and it was so much better, but they did try to charge us for an extra round that we did not have. We did have a first round which was already paid for with proof of the receipt. I think or at least I hope it was just that confusion of the first round. But just because we're drinking doesn't mean we're not paying attention :-) Anyhow, for the most part, it was a pleasant stay.

I stayed for a weekend getaway in a corner suite at Sofitel Darling Harbour with Club Millisime access. It was an excellent stay. The room was modern, included a free standing bath and was appointed with Balmain toiletries. The room overlooked Darling harbour and the Sydney CBD and also provided a unique perspective of ANZAC bridge. Club Millisime access was a fantastic addition to the stay. Breakfast served in the top floor club on weekends. Club Millisime also treated its guests to included drinks and canapés from 5.30pm until 7pm and an ample selection of cakes, sandwiches and coffees in the afternoon. The infinity pool boasts a spectacular view of Darling harbour and the city, so be sure to book in your two hour slot. The gym is is appointed and relatively spacious too. Excellent customer service in Club Millisime and from the front of house and concierge staff topped off a perfect stay.

I reserved our room online and the photo showed the stunning bathroom views of the harbor, but when we arrived they said those rooms were all booked. I was so bummed but what can you do? I reserved through hotels.com so it is what it is. The girl could see I was disappointed, I mean I had travelled all the way from Los Angeles and was excited for the view so when we came back a couple hours later to get our key (we had arrived early) she didn't even say anything! We walked up to the room and that lovely woman had managed to get us the room we were hoping for! What an experience! I literally sat in that tub overlooking the harbor for 4 hours. 11/10 absolutely would recommend. Maybe give them a shout ahead of time to assure your rooms location because who knows if you'll cross paths with that angel.

I had such a memorable stay at the Sofitel Darling Harbour. This hotel property does provide luxury amenities and services. Rooms are extremely comfortable, tastefully decorated, and provide high end amenities. I'd definitely recommend to book a room with Harbour view as it's so beautiful. But what impressed me the most was the level of service that exceeded my expectations. Staff was extremely attentive, professional, and friendly. Any request was treated quickly and efficiently.

We have stayed 4 times now and find it easy in so many ways. Driving over the bridge is fast to the Darling Harbour exit, much better than other city hotels! Handy to everything, fantastic rooms and views and if you choose the Club Milleseme package, it has the best view and breakfast. And don't forget the Champagne Bar! The only downside is the Valet parking at $79 per night, very expensive.

1 night layover. Speed check in on 28 June night in priority lane. Friendly reception. Fast WiFi. Modern room. Clickety fan over door in ventilation shaft. Great view from 24 floor. Buffet breakfast included for $1. Amazing. Gym was new & squeaky clean. New weights. 15 min walk to town hall station for airport train. Will bring the kids back!

Have been staying at quite a few Accor properties and Sofitel is one of their brands . Just tried to check in at 9 am and was told by Alice at checkin that it was impossible. Three colleagues that are not members got early check-in .. This has happened before at Accor's Fairmont property in Boston so I think you they have a policy of better treatment to attract non members. Tip of day is not to be part of the loyalty program and you'll get better service..

The location and the hotel are very nice. The reception desk is very unorganized. Long story short, they didn't hold our room that was reserved and prepaid for two months. So when we arrived late at night from overseas travel, we waited for almost one hour to get a room. First, they actually gave us a key TO SOMEONE ELSE'S OCCUPIED ROOM. We came back to the desk livid. After another 20 minutes of yelling they begrudgingly gave us a room that was higher priced than what we reserved because it was all that was left. After this fiasco, the room itself and the location were fine and we had no further hiccups.

Good location with lots of restaurants nearby, clean and spacious rooms and reasonably good staff. But not sure how you can have a business hotel in which WiFi barely works for many of the floors. I had to do my work in the lobby or restaurant since these are only floors that seem to have consistent internet connectivity. It was a long week.