Sofitel Sydney Darling Harbour

We loved our stay at Sofitel Darling Harbour during my birthday, the view was spectacular! We won't hesitate to stay there again. Our experience was very positive from the moment we checked in; Soizic was lovely to deal with and helped us when we faced some difficulties checking in online. Housekeeping was great in providing me with an ice pack when I hurt my ankle. Customer service is top notch at your hotel- keep it up! :) We will be back.

I was overcharged $430 for a one-night stay (stay: 14–15 Feb), and the only reason it was caught is because I checked my bank statement. The hotel did not detect it, flag it, or notify me. For a 5-star hotel, guests should not have to audit their bank statements to catch a luxury property’s mistakes. Very disappointing. At check-in, no receipt was provided after payment. At check-out, I specifically confirmed the deposit would be reversed and was assured it would happen automatically. By 18 Feb, my account showed only one charge of $1,176.24. Only after I called was I told this was due to a “system error.” I have now been advised the refund will take 5–7 business days to process, meaning I may have to carry the interest cost for an overcharge that was not my fault. For a hotel that promotes itself as 5-star luxury, this level of billing inaccuracy and passive handling of overcharges is unacceptable. Apart from an apology, the only gesture offered was a future upgrade and bottle of wine — which does not adequately address the inconvenience and financial impact involved. I trust Sofitel will review both its billing controls and its approach to customer remediation to ensure guests are not left out of pocket due to internal errors. Based on this experience, I would hesitate before trusting them with my payment details again.

The view is spectacular, albeit the construction of the new Harbourside building that is now blocking part of the view. The Millesime space is wam and premium but probably too small to accommodate everyone and deliver a premium service. At the evening and morning time, waiters are doing their best running from table to table, but no time to really “pause” for the clients. The space is also quickly full and it can be a struggle to find a table. The room was beautiful and clean. Staff was really friendly.

The hotel is new, well kept, staff is great and the views amazing. Most of all it’s comfortable, well appointed, well maintained, nice layout of all amenities, entrances, extremely clean and a super convenient location. Have stayed in many hotels world wide but was still blown away to be honest. Stayed in one of the rooms with a full view of darling harbour and that was amazing. Breakfast was okay, but required a bit more variety for the price being charged. Coffee was amazing. What ever food was there was great just needs variety. Staff was present when needed and not intrusive. Turn down done on time and rooms were very well maintained. 4-5 years is when usually hotels start showing age, BUT none of that here. Well done. Amazing stay.

This hotel was ideally suited to us, as we were visiting venues in the Darling Harbour area ( Later during our stay in Sydney, we moved to a hotel nearer to Circular Quay, for a performance at the Opera House). With the light rail at the door, it was easy to get to by public transport. ||The hotel is modern, with staff very service orientated. We were up-graded to a “Jones Bay View” room, and it was beautiful, with a great view to the west. The room was spotless, comfortable and reasonably spacious , with a great bathroom and dressing area. Being on the 22nd floor, we had no issues with noise. ||The roof-top infinity pool sounds great, but it’s actually quite small, with limited sun lounges. It was crowded and somewhat noisy when we tried to use it ( lots of kids … school holidays!) . The neighbouring gym was well -equipped. ||This was our second stay , and we’ll definitely make it our base, again, next time we are looking for somewhere in the western CBD/ Darling Harbour area.

We loved our stay at Sofitel Darling Harbour during my birthday, the view was spectacular! We won't hesitate to stay there again. Our experience was very positive from the moment we checked in; Soizic was lovely to deal with and helped us when we faced some difficulties checking in online. Housekeeping was great in providing me with an ice pack when I hurt my ankle. Customer service is top notch at your hotel- keep it up! :) We will be back.

My wife and I enjoyed a fantastic staycation here for a few days between the Xmas and NYE period. Location is perfect right next to convention light rail and also close walking distance to many eateries and bars outside the hotel. Our room was on level 28 and had partial view of the harbor which looked amazing, especially at night. The room itself was clean, modern and soundproof, it's very nice and peaceful as soon as you get to your floor. ||We spent a couple of days by the pool too (level 4), which still has a great view of Darling harbor despite the new Mirvac development going up next door. While at the pool we also enjoyed the food and cocktails from the pool bar (Le Rivage), both the beef and chicken burgers were delicious. Shout out to Jennifer who worked at Le Rivage, her service was excellent, the pool and bar area were very busy at times and she handled it so well, she even came over and topped us up with water a few times. Special mention to Sarina and Conner too.

I had a wonderful stay at the Sofitel Darling Harbour. The room was spacious and exceptionally clean, and the city view was absolutely stunning. The weather was perfect, which made enjoying the outdoor pool even better—the view from there was amazing. A special mention to Soizic at check-in—she was incredibly helpful and so lovely, making the arrival experience smooth and welcoming. I truly enjoyed my stay and would definitely come back and stay at this hotel again.

Loved staying here. After a week of hostels around Australia and New Zealand, this was a nice refresher. We had actually been booked for an Airbnb, but upon arrival there, we weren't comfortable staying. Thankfully Sofitel was able to take us in at 11:30pm and were super hospitable at such a late hour. The rooms were large and clean, the infinity pool was beautiful, and it was in a phenomenal location on the harbor. So glad we finished our trip here

Sadly, I have to give a one-star review when I rarely give one star. Looking for an early coffee on my harbour walk, I thought I would try Sofitel for a coffee. What a mistake; not only was it the worst coffee I have ever had, it was $6.70 when the competition locally charges $4.50 even the luxury hotel cafe at QT that has the ambience of an amazing cafe charge only $5. Now back to the coffee, it was not made to order 'extra hot' it was luke warm and extremely bitter, you could taste the grounds as if they were bits of sand in the cup. The ambience was typical large hotel buffet breakfast style, music not relaxing at all, and a very bad experience overall. I even asked to see the barista area to make sure it was not a machine-based coffee and I was saddended to see the barista hidden behind a screen out of the dining area's view. Now, I like to say hi to my barista not have them treated like second-class workers hidden out back. Now if you just want a coffee wait for the surrounding cafes to open and consider other options.

I stayed at the Sofitel in the Sydney Darling Harbor at the end of March. It's in a great location, light rail is right across the way which is very convenient. The room was an average hotel room. The bathroom setup is kind of odd because it's right next to the bed which means you can hear everything that's going on in the bathroom from the outside even with the door closed. If this is how the room was going to be designed, they should have installed a fan in the bathroom for a little privacy, lol. There were a few hiccups of our first 2 days when house cleaning didn't clean our room and left our leftovers from room service all day even though we asked the front desk if they could clear it. The room smelled when we returned. Anyhow, the lobby is nice, there's coffee bar/bar right there. Most of the staff were very nice and helpful. There is a lot of construction/cranes which we were unaware of in that area which kills the view from the pool. We went to the pool at night to enjoy a warm evening but that was cut short as there were huge cockroaches coming under the concreate of areas were concrete titles should be grouted - disgusting! Needless to say, we packed up and ran back up to our room. The Champagne Bar is overrated, overpriced and we had horrible service the evening of 3/27/25. I asked one of the staff if we could order from her and she goes, "I'm new" and walked away. God forbid she learns her job and our original waiter kept walking past our table and seemed to be ignoring us when we tried asking for our bill. However, we also tried The Atelier Bar the evening of 3/29/25 and it was so much better, but they did try to charge us for an extra round that we did not have. We did have a first round which was already paid for with proof of the receipt. I think or at least I hope it was just that confusion of the first round. But just because we're drinking doesn't mean we're not paying attention :-) Anyhow, for the most part, it was a pleasant stay.

I stayed for a weekend getaway in a corner suite at Sofitel Darling Harbour with Club Millisime access. It was an excellent stay. The room was modern, included a free standing bath and was appointed with Balmain toiletries. The room overlooked Darling harbour and the Sydney CBD and also provided a unique perspective of ANZAC bridge. Club Millisime access was a fantastic addition to the stay. Breakfast served in the top floor club on weekends. Club Millisime also treated its guests to included drinks and canapés from 5.30pm until 7pm and an ample selection of cakes, sandwiches and coffees in the afternoon. The infinity pool boasts a spectacular view of Darling harbour and the city, so be sure to book in your two hour slot. The gym is is appointed and relatively spacious too. Excellent customer service in Club Millisime and from the front of house and concierge staff topped off a perfect stay.

I reserved our room online and the photo showed the stunning bathroom views of the harbor, but when we arrived they said those rooms were all booked. I was so bummed but what can you do? I reserved through hotels.com so it is what it is. The girl could see I was disappointed, I mean I had travelled all the way from Los Angeles and was excited for the view so when we came back a couple hours later to get our key (we had arrived early) she didn't even say anything! We walked up to the room and that lovely woman had managed to get us the room we were hoping for! What an experience! I literally sat in that tub overlooking the harbor for 4 hours. 11/10 absolutely would recommend. Maybe give them a shout ahead of time to assure your rooms location because who knows if you'll cross paths with that angel.

I had such a memorable stay at the Sofitel Darling Harbour. This hotel property does provide luxury amenities and services. Rooms are extremely comfortable, tastefully decorated, and provide high end amenities. I'd definitely recommend to book a room with Harbour view as it's so beautiful. But what impressed me the most was the level of service that exceeded my expectations. Staff was extremely attentive, professional, and friendly. Any request was treated quickly and efficiently.

We have stayed 4 times now and find it easy in so many ways. Driving over the bridge is fast to the Darling Harbour exit, much better than other city hotels! Handy to everything, fantastic rooms and views and if you choose the Club Milleseme package, it has the best view and breakfast. And don't forget the Champagne Bar! The only downside is the Valet parking at $79 per night, very expensive.

1 night layover. Speed check in on 28 June night in priority lane. Friendly reception. Fast WiFi. Modern room. Clickety fan over door in ventilation shaft. Great view from 24 floor. Buffet breakfast included for $1. Amazing. Gym was new & squeaky clean. New weights. 15 min walk to town hall station for airport train. Will bring the kids back!

Have been staying at quite a few Accor properties and Sofitel is one of their brands . Just tried to check in at 9 am and was told by Alice at checkin that it was impossible. Three colleagues that are not members got early check-in .. This has happened before at Accor's Fairmont property in Boston so I think you they have a policy of better treatment to attract non members. Tip of day is not to be part of the loyalty program and you'll get better service..

The location and the hotel are very nice. The reception desk is very unorganized. Long story short, they didn't hold our room that was reserved and prepaid for two months. So when we arrived late at night from overseas travel, we waited for almost one hour to get a room. First, they actually gave us a key TO SOMEONE ELSE'S OCCUPIED ROOM. We came back to the desk livid. After another 20 minutes of yelling they begrudgingly gave us a room that was higher priced than what we reserved because it was all that was left. After this fiasco, the room itself and the location were fine and we had no further hiccups.

Good location with lots of restaurants nearby, clean and spacious rooms and reasonably good staff. But not sure how you can have a business hotel in which WiFi barely works for many of the floors. I had to do my work in the lobby or restaurant since these are only floors that seem to have consistent internet connectivity. It was a long week.