Gabrielle Gabrielli
Google
The hotel is wonderful with very nice views of the ocean and swimming pools. Breakfast is expensive, but delicious. The service at breakfast is exceptional with lovely views and lots of selection. It feels like five stars all the way around.
There is a restaurant with a beautiful view of the ocean and nice ambience inside. The service was great and the food was very good. My server Badr Araro was excellent and when he noticed I was cold, he got a blanket for me. I did arrive close to closing time and they were out of some things like the risotto I wanted, but that is understandable. I am going to give the restaurant four stars because as I was leaving, the manager told me that I could not charge my bill to my room. This may have been a simple misunderstanding, but I was told by my hosts that since I am speaking at several events for them, dinner would be covered. In fact, I was encouraged by my hosts to enjoy the dinner on them. I informed the manager of that, but he walked me to the front desk as if I were a criminal trying to get away with not paying for my meal. Unfortunately, the person at the front desk only reiterated and said that I needed to pay…so I did. I reached out to my host who told me that was incorrect and I should not have paid. I have stayed in many five-star hotels and have never gotten this kind of treatment before. It was embarrassing. This certainly seems like the kind of thing that could have been handled upon check out. I am staying four nights and it is quite expensive for my hosts, but nothing would make me want to have another meal here after this experience.
I am staying in probably the nicest room in the hotel, and it is definitely lovely. There are many extra touches including robes, slippers, a nice bathtub, and eco-friendly amenities such as coffee pods and glass bottles of water as well as shampoo, conditioner, lotion, and shower gel all in eco-friendly dispensers. The sleep quality of the bed could have been better as it is apparent that two beds are connected together to make one larger bed. Despite that, I appreciate the green hotel and would give the room and amenities five stars.
The service at the hotel itself has mainly been good, but they did forget to bring me coffee pods one day, and they forgot to bring me water another day. On the day they forgot to bring me water, I asked the front desk to please make sure I got some water as I left for my event in the morning. When I returned in the evening, I found there was still no water. I called to the front desk and was disappointed to hear the front desk attendant say that it must be because I had do not disturb on my door. I assured him that I did not have do not disturb on my door. I appreciated that they ended up sending water, but this was not a five star experience for me.
Overall, this is probably one of the nicest hotels in the area, but based on the experience with the restaurant and service, I would likely not return.