L. Y
Google
Winter palace itself is filled with historic details and is truly stunning, I gave 4 stars as the hotel needs some improvements.
The rooms facing the Nile are very noisy both day and night as there is a main road in front of the hotel, so don’t choose them if you care about noises. Garden side is much better.
The room we stayed first night was not clean, toilet smells bad and the towels are terrible (see the pictures). We insisted to change room in the second night and everything is ok. So the hotel does not have a good management to ensure a same cleaning standard.
The food is just average, though the desserts at the royal bar is good.
The staff are nice, especially the chief butler Mr. Ahmed is very attentive and helpful, saved our impression to the hotel a lot.
Do check the Gaddis & Co. at the ground floor of winter palace, best souvenir shop in Luxor.