Felipe Latorre
Google
I keep falling for the well designed allure of Soho House, whereby the attention to artistic detail is mainly put on interior design and branding, and all but ignored in the area of customer service. While of course there will be some exceptions of great employees (shout out to the kind room cleaning staff), but mostly other than that I agree with a previous review, that most Soho staff have a vibe as if to say that they’re doing YOU a favor. The pinnacle of this was on day 4 or 5 of my stay, when I was leaving lunch at Cecconi’s to return to my room, and a staff member abruptly asks if she can help me, as code for saying, “and where do you think you’re going?” It feels weird to have to tell the staff that you’re a guest after almost week of being there. The food is consistently pretty good in all restaurants, as are the drinks. The location, while I understand the avoidance of being too central to the chaos of Mumbai, is far far too isolated, that I found myself staying in more often than having to deal with almost one hour long Uber rides to go see anything remotely interesting. The rooms are wonderful, but it’s a one and done for me with this property.