Ebomb J.
Yelp
I'm don't usually write reviews, but this experience merits one.
Here's what happened:
1. I tried to call them to place an order for pickup, but it went straight to voicemail. For 30 min straight. I finally drove over there, and called them while there. Straight to voicemail. They don't know what's wrong. Not that big of a deal, I can wait.
2. I ordered the house fried rice with beef and an extra fried egg on top. I was given the holy basil fried rice, with no egg. Luckily I checked before leaving, returned it, and they re-made what I ordered.
3. They gave me my food and I went home. The fried egg was on top as requested. I get home and open it up, mix the egg in and notice that there is hardly any beef. So little that I picked out the 7 tiny pieces and weighed them. It was 1.68 oz. OZ's! There was almost no meat. I was going to let it go, and took a bite, but it was all just mush. Hardly edible. I decided to drive back and ask for either another replacement, or my money back. They offered to replace it, and were very kind. I kept my cool and was polite as well.
4. The replacement: hands down the WORST fried rice I have ever eaten in my life. I am not exaggerating. And they forgot the fried egg. The meat was super chewy. The rice wasn't cooked right, very hard.
The purpose of this review is for both the business to get their act together, and a MAJOR WARNING to customers; check your order before you leave if you are getting pickup. They rarely get my order right (my friend has found this to be true for her as well), and now the quality is down the tubes.
I'm quite disappointed in Soi O.B. I will not be returning there. I hope you guys get your act together, I used to love getting food from you guys!