Cee M.
Yelp
I needed planting mix for my raised beds. I called one day and spoke with a guy on the phone. He quoted me one price. I said I would get back to him when I needed delivery. I called back a few days later and the price with higher. I asked about the discrepancy. Erik, the owner, mentioned perhaps it was a cash price. Either way.......why are your prices different from one day to another? Also, a "cash price" was never mentioned in the earlier conversation. The delivery date was set. Sometime between 7am - 9am. No show. I called at 10am No one was there. Called again a half hour later and got Erik on the phone. No explanation when I asked why they didn't call or show up. Just a lame excuse that he forgot to call me. I said I took a half day off work for this delivery, can you please do something to rectify your mistake. i.e.......a small discount of 20 bucks or how bout an apology??? No, he said. I already have the cash price. No apology, no compensation, no trying to make it right. No professionalism. While I understand things happen, equipment breaks down, etc. As a business owner, make it right with your customers. Starting with an apology! Rude, incompetent, unprofessional. Then he hung up on me saying he didn't want my business.
I then did some online research, called The Organic Soil Blend (818) 899-7183 in Sylmar and spoke with Gustavo. His prices were better, the delivery charge cheaper, and he even delivered when they typically won't unless you buy a certain amount. And it was delivered within two hours the same day.
You're right Erik. You DON'T want my business!