mishari al ashban
Google
I honestly don’t know how they still have their Michelin 9 stars. We called ahead to reserve a table and explained that I’m disabled and need extra care after recent surgery. They reassured us everything would be taken care of, yet when we arrived, they seated us right next to the toilets.
We noticed they had already placed starters on the table before we arrived, sitting out and exposed. We assumed they were a complimentary gesture from the house, but they later appeared on the bill.
My wife and mother in law, also made the mistake of ordering fresh juices. Which in Portugal is commonly a safe choice, but upon arrival we noticed that the lemonade stunk of vinegar and the pineapple mint juice was made of an unripe fruit and 95% water.
We ordered our food, but the table next to us who arrived after us received theirs first. My beef lion tacos were average, the cod was far too salty, and my wife’s steak was undercooked. She had asked for medium-well, but it came out bloody. When we politely asked if it could be cooked a bit more, the waiter returned making a point to say “well done” in a rude manner. The same issue happened with the peppered steak.
To top it off, never in my life have I been served a wild berry cheesecake that was frozen solid like a rock.
Overall, it was poor service, disappointing food, and no consideration for the needs we had communicated in advance. Honestly, if their Michelin stars were based on this experience, they should have expired by now.
Post-reply edit:
It is sad to see such arrogance misrepresenting Portuguese restaurants and cuisine! Good restaurants, unlike this one, take into consideration customer feedback! For the sake of validity, I will be adding images of the food and even translation of your menu to the comment.
For starters, taking advantage of a misspelt/autocorrect error or even of the translation of the word “lion” instead of “loin” is just petty!
Indeed, we did not verify that the juices were in the menu, however, we checked with the waiter and he recommended those. They were so bad we had to send them back!
I understand protecting the reputation of your business, at the end of the day it is your source of funds, but even a simple fake “we are sorry to hear about your experience at our restaurant” would be better than undermining your customers’ experience!
I continue to wish you the best and hope that both the food and services at your restaurant improve so that you can thrive and no more people fall into such scams! Thank you!