Sole East Resort

If you’re reading those glowing reviews and thinking “maybe it’s not that bad” think again. I stayed here, and it was an absolute joke. The property is decaying. Rooms are tiny, filthy, and crawling with bugs. The walls are stained, the bedding feels reused, and don’t even get me started on the bathroom mold, grime, and a smell that hits you the second you open the door. The noise? Constant. You’ll hear every word your neighbors say and every car that passes by. Sleep? Forget it. The pool? Don’t even think about it. Cloudy water, broken tiles, and murky enough to make you question if it’s ever cleaned. It’s not a relaxing amenity — it’s a biohazard. There were kids swimming in it while trash floated near the edges. No towels, no staff monitoring anything. Just a sad, neglected hole in the ground pretending to be a pool. The staff, front desk especially, were checked out and unpleasant. Every interaction felt cold and transactional — and God forbid you ask for anything outside the bare minimum. It’s like customer service isn’t even in their job description. Stay away from this place.

Value for money, this place dreadful. We paid $550 per night while visiting for a wedding, and the rooms were unclean and lacked even the most basic amenities. The towels were stained and ripped (photo), sheets were stained (photo) and the radiator leaked all over the place (photo). The staff reacted like I was being unreasonable when I mentioned these issues to them in private. They never fixed the issue with the radiator while I was staying there, nor followed up to see if there was anything they could do to prevent the enormous puddle from growing. It felt like a management problem. Low standards, poor maintenance and a general vibe of ambivalence. The pool and bar area is great, but doesn’t make up for the subpar quality of this place in every other respect. This place characterizes itself as a 3-star resort - but it misses the mark because it doesn’t bother looking after the things that cost next to nothing to provide: cleanliness and kind and responsive service. Seek alternatives if you’re heading to Montauk. Give your money to a hotel that’s willing to treat you like a guest, not an annoyance.

I stayed at the Sole East Resort property this past weekend. They have an oceanfront property directly across the beach which is about 50 feet away from the beach and a huge magnificent inland property resort on several acres of land which is a happening spot for both families and singles who can enjoy the pool, grounds DJ and a bit of scene also. I must say the staff were so incredible and courteous and the owners are on site making sure everything runs smoothly and go above and beyond. The manager even offered to drive me to a location bc I had a special situation. I def think this is good value for the Hamptons and a great weekend escape. Will be coming back ! Matt B.

As someone who is an avid traveler abroad and domestically, I can confidently say do not waste your time, money or dignity and stay at Sole East. I went on a trip to Sole East with a small group of teacher and nurse friends in hopes of relaxation and hospitality. What we got from Sole East was the complete opposite. One of my friends questioned the $50 additional early check in fee, as the hotel was not completely full and there were rooms available. The explanation she got was rude and condescending. She calmly made mention that the policy was messed up and used a curse word to reference the policy. This conversation triggered the manager, Thomas who proceeded to come over to our sun bed and kick us out of the hotel. We were shocked. We pleaded with Thomas that we had all came a long way to be at Sole East and we were not doing anything other than relaxing and acting as paying customers but he refused to be reasonable and said we had to go. Thomas said he had never been cursed at so many times in his life and that a girl from another county (irrelevant) was so scared that she was hiding from us. Please let me remind you my friend cursed one time and not at him, in reference to the policy, Thomas gave us the card of the manager and said to call him and maybe he could do something for us. We called several times and have not been called back. We had ordered food and drinks from their restaurant which we had not finished, and my friend tried to get the food refunded since we were being kicked out and they refused to do so. Thomas then proceeded to accuse one of my friends of mistreating a disabled man, which NEVER happened. Mind you, she is a special education teacher who would never mistreat anyone. It was beyond unsettling the way this man dramatized the situation, lied about us and mocked my friend who has a European accent. I have NEVER written a bad review in my life; however, felt compelled to after how mistreated we were. Thomas is certainly unhinged and should not be in the business of hospitality. When asked what Thomas’ last name was, he told us he’s just Thomas and everyone in the Hamptons knows who he is. I imagine they may, and he is probably the laughingstock of the Hamptons’ elite.

Vile, Disgusting, and Misogynistic – Never Stay at Sole East. This place should be shut down. What was marketed as a “charming boutique hotel” turned out to be a complete nightmare. The rooms were miniature , the amenities were a joke, but worst of all — the manager, Thomas is an absolute disgrace of a human being. From the moment we checked in, his attitude was revolting. He barely acknowledged us but was make inappropriate comments right in front of us — smirking like he thought it was funny. When we asked a simple question about our room being ready, he cut me off mid-sentence and said, “Why don’t you let call center handle that ” I’m not exaggerating — that’s verbatim. I was stunned, since there isn’t even a call center that exists. Throughout our stay, I watched him belittle us more as we had simple questions — raising his voice, snapping his fingers at us, and even mocking one friends accent in front of guests.It was appalling. It felt like being trapped in some 1950s nightmare. I’ve never encountered someone in hospitality — or any workplace — behave so disgustingly toward women. And the worst part? He clearly thinks he’s untouchable. Arrogant, condescending, and completely lacking any sense of professionalism. His presence alone ruined our stay. If you’re a woman, or honestly just a decent human being, DO NOT give this place your money. Supporting this business is supporting blatant misogyny and emotional abuse of staff and guests alike. Shame on this hotel. Shame on whoever employs this man. And shame on anyone who ignores reviews like this and still chooses to stay. We won’t stop until justice has been served.

Honestly, this place might’ve been decent 10–15 years ago, but now it’s just a crumbling, overpriced dump clinging to nostalgia. The rooms are tiny, outdated, and smell like mold and mildew. Fixtures are rusty, towels are thin and stained, and the walls are so paper-thin you’ll hear every word your neighbors say, and every time they flush. We even saw a cockroach scuttle across the hallway like it lived there, and honestly, it probably does. And forget about getting a good night’s sleep, the bed springs feel like they’re from the Reagan era. The so-called “manager,” Thomas (assuming that’s even his real name), is a joke. If you bring up any issue, he’ll brush it off like you’re the problem for daring to expect a clean room or functioning amenities. He talks to guests like they’re inconveniences, not paying customers, condescending, rude, and visibly annoyed that you’re even speaking to him, like he’s doing you a favor by tolerating your presence. I watched him flat-out ignore another guest who asked for help with the air conditioning, then walk off without a word. No apology. No solution. No hospitality. Just attitude. Do yourself a favor: spend your money elsewhere. This place charges boutique prices for bottom-of-the-barrel service. Unless you’re into roaches, rude staff, and broken promises, steer clear.

Unethical, rude and dismissive management. Scamming customers to triple charge. The manager, Thomas, initially offered us a room at one price, but later returned and claimed there had been a mistake. He attempted to triple-charge us. During this process, Thomas was rude and dismissive, showing no concern for our situation. He told us that if we didn't like it, we should leave, and then hung up on us. This is not how any business should operate; we have never experienced such unethical treatment. We will never stay here again and recommend that everyone avoid this property.

Discriminatory, hostile treatment at Sole East — absolutely unacceptable Our stay at Sole East was not only disappointing—it was deeply unsettling, unprofessional, and at times outright discriminatory. What began as a weekend getaway ended with us being evicted without cause by an emotionally unstable and verbally abusive front desk employee named Thomas, who is unfit to work in hospitality and may pose a real liability to the business. From the outset, Thomas treated us with visible disdain. He was condescending, combative, and mocked my friend’s European accent, a moment so shocking and inappropriate we were momentarily speechless. His tone throughout our stay was aggressive, sarcastic, and riddled with passive-aggressive comments that made it clear he believed guests were a burden. Requests for basic accommodations were met with eye-rolls, sighs, and outright refusal. When we tried to address his behavior, Thomas claimed there was a manager or owner named Dwayne—or Dave, or maybe Devon, depending on which story he was telling at the time. Not once did this supposed authority figure make contact or show their face. It became clear that Thomas was not only avoiding accountability but fabricating information to confuse and deflect. After multiple failed attempts to resolve the situation calmly and professionally, we were asked to leave the property—not because we violated any rules or caused any disturbance, but because Sole East and its staff were unwilling or incapable of providing the basic hospitality they advertise. No refund, no apology, no follow-up. Just an aggressive employee ejecting guests he didn’t like or understand. This experience was not only a breach of contract—it bordered on discriminatory harassment, and we are formally documenting this with consumer protection agencies and, if necessary, pursuing legal avenues. At a minimum, a refund is warranted. At most, this business needs serious internal review and oversight. Do not risk your time, money, or peace of mind at Sole East. The experience was degrading, discriminatory, and completely unacceptable.I’m

We went for brunch Memorial Day weekend and there was a live country singer (perfect vibes for our brunch). The pancakes were delicious and the eggs were cooked perfectly with runny yolks. Would recommend if you are in the area!

Stay away Horrible people My mother passed on the day I was scheduled to arrive Asked to reschedule told me not their problem Refused to refund or reschedule even sent death certificate Scum bags

Saint Lucia played here last night, so we, along with the rest of montauk, came to hear them play. The venue was great, very cool hedges, trees, campfires, a pool, hammocks, corn hole set up, literally anything you could want. After hearing the band play we decided to grab dinner at the hotel. We split 4 appetizers, the octopus, tuna tartar, flatbread and truffle fries. Everything was great. After dinner we took our drinks from the dinner table and sat by the camp fire for a bit, and ultimately moved our way to a hammock before we went home. Awesome spot

The experience at Solé East was fantastic from seamless check thru departure. Terrific staff, service quality and accommodations. The rooms and pools are high quality. Excited to return.

Fantastic place to plan a reunion or getaway with close friends. The guest rooms are perfect and the hotel property has even more to offer. Great pool deck for hanging out, with the beach and downtown Montauk just a bike ride or shuttle away. And make sure to take advantage of the on-site restaurant and bar scene. Food is incredible with top-notch service.

All round great hotel/restaurant! Service was top-notch, food was excellent, and rooms were spotless (the hot water was endless!). The post dinner drink at the outdoor fire pit (yes real wood burning pit) with hanging lights on the trees is a must.

Lowdown on rooms - The rooms are cute, but very basic. No closet, no coffee makers. Rooms aren't soundproof at all - like staying at someone's house, except you don't know anyone. It is a "boutique hotel", in their defense. The basic room we originally rented had a broken AC, and we were quickly upgraded to a corner room, so that was good service. Lowdown on restaurant/backyard- really lovely place to hangout. Far from beach (long walk or drive). Lunch food was very good. Regarding covid, masks were not strictly enforced, at least back in July.

Never had a worse experience within an expensive hotel. We have been here at least five times but this will be the last. Leaks, mold, dirt, sewage-looking water all over. We had to leave early because my wife and daughter simply weren't able to live in this hotel for another night. They promised to call me back the next day to talk about partial refund. Never received call backs so I followed up twice over the next week. Last time I called the owners wife hung up on me and to stop calling because of my "tone". Will be reporting to the better business bureau and department of health. Please do not go here with your family.

Great set up, cool fun vibe, DJ playing good tunes around the pool. Was there with a group of friends and the owner was very accommodating- e.g., set us up with a great table outside. Food was vg. Then we all hung out at the fire pit that they had set up with a great fire. Really good time!

Incredible spot. Boutique feeling hotel with all the services and high end feel. The vibe is incredible from the common areas, pool and restaurant bar is not to be missed.

Love this place! Great spot to be, with awesome food and drinks. Afternoons by the pool after coming off the beach are fun. The rooms are clean and while sole gets a great crowd, you aren't overwhelmed and you feel like you have your own privacy when you need it.

The backyard restaurant was very expensive which is fine but the food had no flavor. Monkfish was under cooked and tasted like nothing. Steak was $54 and just so so. Pasta no flavor. Not worth it.

An absolute HORRIBLE experience I reserved the Suite for a night together with three other girls. We entered a completely disorderly space. Feces on the toilet, hair in the sink, shower robes and pillows, unclean sheets, and torn-up paper on top of a table were all present. While we waited for the cleaning staff to arrive, a worker entered the room and sprayed it with Lysol. Because it was "unacceptable" for guests to enter their rooms in that manner, she advised us to alert the hotel. We stayed in the room for two hours to see the cleaning staff tidy up the mess. The manager Louis came to our room and threw the pillows on the ground while claiming that the hair in the room came from the rug. We repeatedly requested to talk with the owner, but the front desk advised us to hold off until tomorrow at 9 a.m. because it was the time he would be there. We returned to our room after dinner to get ready for bed. After a night out, the individuals who resided in the room next door had just returned and were attempting to knock on and open the door that leads to both rooms. When we called the front desk to request that security be brought to their room, nothing happened. To speak with the owner who was supposed to be present, we had to wait until nine o'clock. He hadn't shown up yet, according to the front desk. The only thing they could offer us when we inquired if they could do anything for us was a $100 voucher for the next time we CAME BACK........They haven't responded to any of the many emails we've sent them, despite that.

Have stayed here countless times and love it each time! Clean rooms, great food and such a chill vibe by the pool.

The team at Sole East is the best! They have been so incredibly accommodating during my stay and the service / hospitality was top notch. Thanks again to the Sole team, we'll definitely be back!

Amazing place - great vibe! Beachy cool rooms, dining under the stars with terrific food, cocktails and service.

what an amazing spot...beautiful grounds, great food, and very helpful staff. I'll be back!

FIND ANYPLACE ELSE!!! By FARRRRRRR THE WORST "hotel" in this area. NOTHING close to a resort!!! That's laughable. As you can read on the rest of the platforms- the Rooms are moldy, never cleaned and the noise of traffic from the room sounds like your on the road and we had a "suite". The management Gina was what I must say the absolute rudest demeaning horrible individual I have ever spoken to. There was a very deceiving way to get us to pay for the family suite (in the resort) and then they say it's on another property. So we had it switched bc it wasn't what we agreed to the receipt said (resort) not the cheap 1star motel a mile away they have. As we explained to her our complaints hoping she'd understand she then out of NO WHERE literally tried to cancel the charge after charging us a new rate that was $150! More for the night. Probly bc she knows how illegal that was. She commented about how this wasn't the right property for us, I said "oh really what kind is that!?" She swallowed her words then said it's family but i was with my Father! We may not be in their pay grade but how humiliating that was to say the least I'm blessed my father didn't hear. And This is the highest management here I must tell you! A vacation absolutely ruined by this establishment take mine and plenty of others words for it DO NOT WASTE YOUR TIME OR MONEY AT THESE RUN DOWN LOCATIONS AND WORST POSSIBLE CUSTOMER EXPERIENCE!! I promise you x3 there are much better accommodations near by we've been to other years ..never doing this again! Don't make the mistake we made.

This hotel stole my money by MORE than double charging my credit card for over $700. After calling an extraordinary amount of times, they bounced me back and forth for weeks between the hotel and the restaurant. Both claimed that it is the other entities problem. They provided me with 2 receipts that have identical charges, both unsigned. No one is willing to help or claim responsibility. The management at this hotel has no respect for their patrons. No calls back, ever. I had to track them down and most times they wouldn't take my call. I had to resort to disputing with my credit card. I would not be surprised if they attempted to validate their charges to dispute my claim. Disgusted is an understatement. Specifically with the Manager Tom and Lyle who refused to do anything to help resolve the issue.

The hotel has a chic vibe to it with nice amenities such as a bar and pool in the back. That being said, the room was tiny, there was no hot water, the TV did not work and the sheets bad some blood on them. I spent a pretty penny for this hotel and was completely shocked that this is what you get for so much $$$.

The hotel was decent only for what you need it for (a bed and a shower). The saving grace is the patio in the rear, which is great to sit down, chill and converse in. I know there are other hotels that include more amenities at Sole East's price point. It's a beautiful property, maintaining it's original charm, however when you get to the brass tacks it is a bit lacking in comparison to other hotels. If you do not find other affordable options, this will satisfy your "I need a place to stay for a day or two" request. Good: -The rear patio area is beautiful -Heated pool -Restaurant conveniently located on the grounds -Free wifi -Free parking -You can drive to the beach and use Sole West's parking lot for free Bad: -When I was in the room, 3 of TV channels did not have audio -Continental breakfast available at the restaurant but for $16.99 -Rooms did not have mini fridges, I know that beforehand but adjust accordingly -No room phone, so just call down to the lobby with your cellular

WORST CUSTOMER SERVICE EVER! DO NOT STAY HERE! SO RUDE! My girlfriend and I booked a room in Montauk during Hurricane Henri. The hotel had several open rooms because of the weather. We checked in but had to race home before the room was ready due to an emergency with my mother. We apologized profusely and asked for credits to be put towards the next two nights or any night with a free room. We also offered all documentation of what had happened. When we initially called, the hotel employee at the beach property couldn't have been nicer about it. Then the corporate email refused to give us any help on the $500 spent for a room never used that wasn't even ready. They mocked me and accused me of lying (picture below). In 5 days of trying and after leaving countless messages, not one single person called me back to discuss over phone. We even drove all the way to Montauk the next day and they wouldn't even allow us to pay for another night. It was so bizarre and hurtful to be treated so terribly by a hospitality business. I begged and said how much that money meant to us but all they cared about was making the money and moving on. The experience made me physically sick.

We do not know where to start this review. Oh, actually, yes. Let's start with arriving at this "resort" and being told our reservation wasn't in the system. Finding another hotel room on a weekend night at the height of a Hampton's summer is as difficult as communicating with front desk and management (everyone). The staff was excruciatingly slow to help us - and in the end, they still did not find a way to accommodate us. Think again before staying at the Sole Beach "Resort".

BUGS: If you are comfortable waking up to 1,000 tiny bugs infesting your bathroom (with the windows closed) and your electricity (and air conditioning) turning off throughout your stay, this hotel may be tolerable for you... While I was comforted by the fact that the hotel staff was apologetic (but did not seem surprised) by our bug situation ("we have an unsolvable problem"), she insured me if I emailed the manager, they would be able to offer some sort of refund. Emailed/Called/Emailed again and called again over a four week period of time, only to hear this morning that the manager had decided that despite bugs quite literally infiltrating our entire bathroom and belongings (and spilling into the bedroom), they had decided that a refund was not necessary, and that he was sorry that no one had contacted me to tell me so. The fact that the electricity in the room turned off randomly 3x during the stay was nothing compared to the bugs....

Worst hotel in montauk. Hands down. I've stayed here multiple times over the last few years and each year it's gotten worse and worse. The staff, management, and owner are completely disrespectful to guests. There was an issue with the room next door during my most recent trip and we were forced to vacate ours mid trip. The manager, Tom, and owner, David, claimed they were unable to accommodate us in a different room due to no vacancies. They've been unresponsive in regards to refunding the nights I paid for which weren't fulfilled on their end. I've never experienced anything like this in my entire life and strongly suggest you or anyone you know not to stay here. This hotel is ran by thieves.

This is the worst hotel in Montauk as they do not honor room renovations if they can sell your room to someone else for more money. We had too many guests at our house so we booked a room here two weeks in advance, confirmed the room and then we were told it was given away to a wedding party that needed it. As local residents, we will make sure to let everyone know in town that Sole East is dishonest and only interested in money.

Hamptons Relaxation with a touch of SoHo Swagger. My review is from the perspective of a guest who came for the Saturday evening atmosphere and live music, not as a guest of the hotel. We settled in around 7pm for some live music that didn't appear to actually begin until 8:30pm, but in the meantime, we were served excellent cocktails from the bar and took them into the open garden full of adirondack chairs and hammocks to enjoy. They put a lot of effort into the landscaping and outdoor atmosphere, and it definitely shows. The oversized pool loungers were for hotel guests and reservations made with the outdoor staff, but there was an entirely different outdoor garden full of oversized lounges that we didn't even discover until half-way through the evening that provided a more quiet and intimate setting for relaxing and conversation. We also decided to stay for dinner and thought the food quality and service was excellent for what is essentially a pop-up restaurant each evening completely set up and taken down every day. I can see how I might be disappointed if I were wanting to go to bed at 11pm and the live music and loud, but amazing DJ, were spinning until 2am. If you want a more peaceful or quiet experience, you might prefer one of their beach house rooms rather than a room facing the pool and bar. If you like to party all night long, this is a great weekend option that attracts a nicer crowd than a lot of the downtown bars in Montauk.

This resort doesn't deserve one star!! We made reservations through Expedia, and upon arrival we were told reservations were canceled with no notification or reason from either party. No one took accountability, and the Manager would not show face and come to assist us. The front desk was unsympathetic and could not be bothered or understanding as we drove three hours. She was actually rude, and not client service oriented, and refused to look at us. Always try to book direct and for an extra $200.00 book at The Surf Club or Maaram. Totally worth the money and all staff are professional.

Stay here if you like to be woken up by a non socially distanced party in a hotel room all night long, and then get your car blocked in the parking lot, and management fails to find the car owner, and lies to you about it.

DO NOT STAY HERE. Booked a room 3 nights July 4th weekend and received an email the morning I had planned to arrive that said my room had been canceled. I called and spoke to an extremely rude woman who told me my reservation was canceled due to an invalid credit card, the room is gone and there is nothing they can do. My credit card was not invalid and I had already been charged full price a week prior. After explaining this, the woman spoke over me, told me I was wrong and when I asked her name she hung up. I even called and confirmed my reservation the day prior to this and was told I was all set. After booking a new hotel, we heard from another guest that the SAME THING happened to them. Do yourself a favor, avoid a scam and don't stay here.

Just stayed here last week, very disappointed to say the least. The stay was expensive and I expected a beautiful hotel room. While the backyard of the hotel was nice, the room not so much. Dirty robes were given to us, dirty sheets, Broken bathroom door, no mini fridge, the AC turned on & off during the night, etc. Every-time I asked for new bath or pool towels the wait was 20 minutes because they "just ran out". Breakfast service at the hotel was horrific and terribly expensive. The concierge was not accommodating and even though I said I was unhappy, did not accommodate us. I will never stay here again or give them any business.

Had booked a week Sole East Resort As per the website offering as well as reception desk that said they have...... Room had: No phone No iPod Docking Station No Hair Dryer No Iron No DVD player No Mini Refrigerator No Complimentary Beach parking pass Wi-Fi was horrible 12 Basic channels on the SMALL television w/ bad reception at that. UPON ARRIVAL entering the rugs in room smelled & the bed linen was damp to the touch. Had to have maintenance come to seal Air conditioner in WINDOW that had openings all round for mosquitoes to get in. The shower kept going from HOT to ICE COLD in seconds while showering! Got locked out of our room due to OLD skeleton key door knobs. 1st night after a long drive there we decided to dine at the restaurant "The Back Yard" on the premises. Drunks from the bar area were standing in the dining room at full volume while we tried to eat our $170 dollar meal! Wait staff was totally disinterested. All in all we will NOT be returning. Or recommend this OVER PRICED $419 per night Boarding house.

Wow this place never fails to disappoint! My morning started by getting harassed by one of their employees. I have never dealt with a more rude or agitated person in my life. Everything that I said he ignored and instead responded with a snarky comment. I will never stay at this place again, I'm sorry they ever got any money from me. I would not wish this service on my worst enemy. This employee should be fired!

The room is basic, but the grounds are beautiful. Unfortunately, the customer service has not met my expectations. I called with a concern two weeks ago and still have not heard back. My concerns are still unresolved and I've attempted to contact the office several times.

Wouldn't stay here again if I was looking to relax. Disappointing stay. Poor service. Awful payment policy. Expensive pet fee. Restaurant was mediocre. Staff looks absolutely miserable (and some are not vaccinated and advertise that pretty freely). I will explore a host of great properties along old Montauk highway next time as I loved Montauk. I won't be staying there again and neither will any of my friends given similar experiences. Checking out the other hotels in the future but never this one again.

Sad to say that staying at Sole East was not only the worst hotel experience I've had in the Hamptons - but the worst hotel experience I've ever had anywhere. I made my reservation for a summer weekend back in the winter and when I showed up, the front desk alerted me that my reservation had been cancelled. I had my confirmation on hand - and never received a phone call, voicemail, or email notifying that they had cancelled my reservation. The front desk mentioned that they cancelled my reservation due to an issue with payment, yet were able to successfully charge the same credit card when I stayed at their other property a few weeks prior. Nothing made sense and no one was able to give clear answers. Luckily, they had a room available but were charging me market rate as opposed to the lower rate I had locked in back in January. They also were downgrading my room - as I had originally booked a double bed room and they only had a king available. So essentially I was paying over $400 extra for a downgrade in room - due to a mistake on their end.  The staff told me that they had no power in accommodating us and to speak with the owner.  I emailed the owner and never received a response back.  The only thing they did offer was a drink credit - to which we never actually received.  The gentleman working at the front desk also told me the first day that he would speak with the manager - then on the second day told me he was the manager - taking me for dumb and thinking I would forget who he was.  I've never been treated so disrespectfully at a hotel. The accommodations are mediocre, the service sucks, and the food is miserable. It takes 35 minutes to get a drink, the staff is rude and unhelpful and the higher up's don't appreciate return customers. Montauk beach house and Gurney's Star Island are way finer hotel experiences for a similar price point. Definitely go there and avoid sole east!

This review is for their beach location. First of all... it's not worth the $189 price point. I understand that may be cheap for montauk but it's a bare minimum hotel. Pros: -updated - right across from beach -Keurig in room - hair dryer in room - fridge in room -robes -toiletries from aveeno Cons: -creepy decor - old key system -old heating system -no iron - STAINED SHEETS (we didn't realize this until the morning after our stay... gross, please just get rid of the sheets if they get stained and bleach can't get it out) -no phone -no one at front desk all night (this has to be true because guests who came back belligerently drunk were screaming and carrying on arguing right out on the veranda and no cops were called or was it addressed for two hours) - minimally cleaned (found hair pins from previous guests, the floors has stains, the floors had dust) Overall it was not a great experience. The only reason I'm giving it two stars instead of one is because I know on beach towns it can be worse. Also there weren't any bugs in the bed (thank goodness) and they had protection on the mattress for that.

DO NOT STAY HERE!!!!!! They have no night staff except for a security guard who sleeps in the office. I did not feel safe. A firealarm went off at 2am and after 10 minutes of trying to find staff we had to wake up the security guard who didn't know what to do. Staff is rude and David the owner doesn't care about his guests and runs his business poorly!!! Not to mention, the tv didn't work and no one came to fixed it after asking. House cleaning didn't take out our garbage. DISGUSTING!

Not sure what the bad reviews are all about because I really enjoyed my meal here. I went with the monkfish and it was fresh and cooked perfectly. For a side I had the honey thyme carrots and they were amazing. I also ate all of my wife's truffle polenta and it was really good. She was mad, I was happy. My wife had the scallops and she said they were great.

If I could give zero I Would. Stayed here last week without checking reviews . I booked through hotel tonight quickly. When I got there we were not informed they was a wedding going on. There was zero staff and there restaurant so we never got served drinks nor food. The hotel itself is the size of a shoe box the rooms were dirty. There was no WiFi no closet no mini fridge no phone in room and the room had 3 channels. The worst part was that there was drunk kids banging on the door and windows all night after the wedding and we couldn't relax nor sleep. There are Many nicer hotels that are less expensive. Do yourself and favor look elsewhere.

My first time writing a negative review of a place- ever....and I tried holding off on writing this one but can't any longer. Sole East has, by far, the worst customer service I've ever dealt with. Booked a 1 night stay for June over booking.com since the front desk could not match the deal and told us to book through that website. Then received notice that the cc info I gave was incorrect. Tried updating info on site to no avail. Called Sole East FIFTEEN TIMES during regular business hours and got their answering service every time. Left messages and then was told to just keep trying. NEVER received a call back. Sole East then canceled our reservation and booked the deal to someone else. Since then I have called and left messages for LAURIE the booking manager multiple times (before business hours, then during business hours). Never got a call back. Emailed JASPER, a manager, to please call me. No call. No one answers the phone here, no one returns phone calls. Worst customer service. Just adding to the myriad of negative reviews for this hotel. Looks like they're just renting out crappy rooms, stealing people's money, canceling reservations and no one's behind the wheel. With so many options in Montauk you'd think they would try to set themselves apart with good customer service. Guess not. So disappointing and frustrating. Going for a wedding, even though we only need a 1 night stay, will book a 2 night stay elsewhere for the weekend. *I should add that the one person I spoke to who actually works for the hotel (but remotely) was lovely over the phone but could not help me and directed me to Laurie.

Great boutique hotel, friendly staff, comfortable basic rooms, fair room pricing. Pool was great, service at the restaurant was great. You can definitely hear your neighbors, but security was great at shutting down the noise when we called to complain at 1:30am about the party going on in the hallway, which only occurred once during our four day stay. While the restaurant service was great the food at dinner was just ok for the price, lunch menu was delicious though.

My wife and I booked a reservation over Labor Day weekend at Sole East Resort in Montauk, excited for a long weekend getaway. This stay was a three night minimum and we were checking in on a Saturday night. Once we checked in we saw that our room was completely infested with bugs, mosquitos among them. We went straight to the front desk where they had informed us that they had no other rooms available. They sent someone up to see the room, and he proceeded to use a broom to kill the bugs against the wall. Blood was all over the walls. Additionally, those dead bugs landed on our bed. Safe to say there is no way my wife and I were staying in that room. We immediately told the front desk we were not staying and they said they would let the manager know in order to discuss reimbursement. It's been four months and we still have not heard from the owner (who apparently is the only one who can right this wrong). We have not received a return email or phone call from the owner. We were charged full price for the three nights on a holiday weekend and did not stay at the hotel for any of those nights. This is been the worst customer experience I've ever had in my years of travel and vacation. Not only was the room uninhabitable, we've yet to get a response from the hotel despite numerous attempts to get a manager or owner on the line. I could not recommend this hotel less.

The worst experience I have ever encountered. My husband and I left two nights early and forfeited our two additional night penalty. Smelly sheets. No phones to call front desk. Disgusting old towels that were hard. Small pillows that hardly can contain your head. TV's that are the size of an iPad with minimal blurry channels. This MOTEL is worth $40 a night 5 years ago in Montauk. Expect the worst of the worst rooms.

Stayed at this gem for three nights. I had concerns because there are some negative reviews but I called the resort and they addressed every concern which was great! Loved our room and sitting outside for cocktails. Lush grounds are lovely...Resort is very centrally located and not more than three miles to everywhere we wanted to go...The only reason I did not give this resort five stars is they really must do some thing about the cushions by the pool. They need cleaning or replacing. I would not lay on them even with a towel...staff was friendly and accommodating... I would not hesitate to return!!

Beautiful property with plenty of space. Never have to worry about getting a chair by the pool. Excellent staff, super nice. My only complaint is the TVs in the rooms are very very tiny with 20 channels, also their are no refrigerators in the rooms.

From the staff to the grounds to the rooms, this place is amazing. We decided to get out of the city for a few days and my son doesn't want to go back now! Lol. Thomas and his staff is nice and accommodating, they remembered us by name. We love staying here, but this trip was exceptional. Can't wait to come back in august

This "resort" is not a resort at all. For the price, this place is not worth it. The rooms and bathroom is extremely small. The restaurant is over priced and the bar is horrible. Don't waste your money.

Went last weekend, needed a place to crash after work. Called at 7:30 was quoted a price for 299, the called back at 9:15 was then told 399. I was desperate because rooms were not available. Arrived at 11:00. Checked in to a loud crowded bar scene. Figured I would speak to a manager in the morning. They ran ny card and couldn't even give me a receipt said I can get one in the morning. Ok tired just wanted to get to bed. Got to my room ( window right by the band out side ) Needless to say didn't sleep much. Blood stains on the sheets..... can this get any worse. YES. Spoke to a manager and they said no I wasn't quoted 299. And they can't do anything for me. Ok. If I come back they will give me a discounted room. I guess they are ok with poor service. Overpriced. Window unit air conditioners. Loud. Blood stained sheets. No customer service. Manager doesn't care. Would never stay here again or recommend people to ever go here. I am in the hospitality business. I opened up a hotel. Customer service is everything. High standards are everything. Shame on you Sole East. This is my first review ever. Being in the business I swore I would never right anything on social media. But I am so mad. I had to.