latoria nelson
Google
I booked a section at this lounge on April 6th through a guy named Joe. I was told my deposit would go toward my bill the night of the event, but that never happened. I’ve been reaching out ever since and he keeps giving me excuses and pushing back the date, but I still haven’t gotten my money back.
The night of the event was also messy. There was confusion at the door. They were trying to charge my friends even though everything was already paid for. The flyer clearly said unlimited free guests, but that wasn’t honored because some people still paid.
The flyer also said we’d get a free bottle of Belair and free hookah with the section. Joe told me they don’t give out Belair anymore but would replace it with a different champagne but we never received that either. They also said they don’t do free hookah anymore, but Joe promised us a discount. We bought two hookahs and didn’t get any discount at all.
Overall, the experience was very unprofessional. Nothing that was promised was delivered, and I’m still waiting on my deposit months later. I wouldn’t book here again.