Christine L.
Yelp
Came back here recently to give the place a second chance, and the service and food have just gone downhill. Don't come here if you want to eat warm food and have decent customer service.
We came on a Friday night and got seated pretty quickly! The host outside was very friendly and sat us at a nice table facing the windows. This is the only reason I am giving them two stars instead of one.
Within 5 minutes of sitting down, the busser dropped a glass where my friend was seated. Only the busser gave a mumbled apology and neither the server, busser, nor the manager, came to ask if my friend was okay. This should've been our first sign to leave.
The customer service was then horrible. Our waitress, Veronica (actually, the same waitress I had last time I was here), judged us for not ordering 3-4 tapas PER A PERSON and rolled her eyes when doing so. I've been here before and I know that for our party of 2-3 people, 3-4 tapas for the WHOLE TABLE is more than enough. She just stood there when we were done ordering our tapas without saying a word. The restaurant ambiance wasn't too loud, but unsurprisingly, our entire party couldn't hear a single word she was saying (this is the second time this has happened with this specific waitress). She looked as if she did not want to be there and didn't want to serve us. The two tables next to us also had a similar experience, where they were sat down and neglected for 20 minutes before the waitress tended to them. This horrible customer service and attitude should've been our second sign to leave.
Once we got our food, (about 20 minutes after we ordered), our food was all cold to lukewarm at its best. We got the Patatas Bravas, Tortilla Espanola, and Queso de Cabra Montañes (Baked Goat Cheese in Tomato Basil Sauce).
The Patatas Bravas were not crispy at all and were drenched in hot sauce. The only thing hot about this dish was the fact that the sauce was a little bit spicy. The potatoes were cold and there was minimal garlic aioli.
The Tortilla Espanola is supposed to be at room temperature, but we should have sent this dish back. It was so bland, dense, and dry. We didn't finish this dish as it killed my party's appetite.
The only okay thing we had was the Queso de Cabra Montañes. The flavor was okay, but for the amount of sauce you get, 4 small pieces of bread were not enough. Considering this is "baked" goat cheese, my impression was that they microwaved a slab of goat cheese that sat drenched in tomato sauce.
We wanted to get more bread, but I remembered that this place charges you extra for bread. I have never been to a tapas place that charges $2.00 extra for 4 slices of small, stale bread. What a joke.
When we were done with our meal, we waited over 30 minutes for our waitress to come to our table so we could pay for our food. We spent more time waiting for our waitress to come to us than eating. She wasn't even in the dining room area, so it's not like we could've flagged her down. At this point, we were debating on walking out to see the host and paying with them instead of the waitress. I understand that it was a busy night, but it shouldn't have been so busy that we waited over half an hour to pay for the food.
Overall, the customer service (minus the host) and the food was horrible. My party and I were incredibly annoyed the entire time we were here. I won't be coming back here any time soon, and recommend that you don't either.