Kristy P.
Yelp
Let me start by saying I have never given a restaurant one star...and I never ever wanted to... but this was my experience:
I was super excited to try this new local restaurant because I saw great reviews on Yelp and the pictures on their instagram looked amazing..so my boyfriend, his friend, and I went on Tuesday to try out their Taco Tuesday Menu. I made a reservation for 8pm, got there right on time, and we were instantly greeted by a stressed out hostess. She let me know that our reservation basically did not matter and we wouldn't get a table until another 40 minutes but we could sit at a super small high top table in the bar. She gave me attitude when I was confused and asked her why/what happened, and basically implied I should have picked an earlier reservation...
Not a great start...
Our server Eve, seemed young, very chipper, and sweet..she explained their different Salsas (they have three) and took our order: 2 Original Margaritas on the rocks, 1 Watermelon Margarita (what they advertise a lot on social media), 1 elote app, and 1 taquito app. It took a while for us to get the chips to dip into the salsa as well as water...PLUS there were still tables next to us that needed to be bussed...that should have been a sign....
It's 8:20 now...30 minutes after ordering our drinks and apps...we wave down our server (who hasn't been back once) asked her to check on our drinks...
It's 8:30 now... we go to the bar, and ask the Bartender to check on our drinks. He asked us what we ordered and said "OK". We literally are watching everyone run around clueless...even the manager! No one seemed to know what they were doing.
It's 8:40 now...we receive our apps, but no silverware AND STILL NO DRINKS! And no one who worked there was around! We walked up to the host stand to try and see if there were rolls of silverware there - nope. Looked a little by the bar - Nope...and no one was around! The other patrons at the bar were chuckling almost like they knew our pain...
We finally got our server, silverware, we stressed our frustration, and asked for the manager. - Now, we've been watching the manager do nothing but look confused and wonder around all night so I knew what I was walking into... he almost immediately came to our table, I told him what was going on, and he IMMEDIATELY jumped into defense and said that the bar was backed up, never apologized, gave me attitude with his body language, and facial expressions and walked away...
From there they basically gave up on our table...never came back, never delivered the drinks...if they were so busy why didnt the manager make those drinks?! Margaritas aren't hard to make!!! my boyfriend went to hunt down the server (who was just standing next to the manager) to go and ask for the check....a minute later our YOUNG server came up to our table to let us know we can just leave because they were comping our meal. --- You'd think the manager would do this right? Nope, he instead has his young server who probably was over worked and needed help...go instead. I expect more from a manager...
If he would have apologized, explain how they are new, still figuring it out, and swear that they would be better to make sure to come back I would have been more generous with my rating.
In my opinion this restaurant will fail if they don't make managerial changes.