907 Main Hotel Central Square, Sonder

I stayed in Sonder for a concert I was attending in Boston. The location of the hotel is great, with lots of amazing restaurants within walking distance and close access to the subway station. The staff at the hotel were always so friendly and so accommodating. However, despite those things, I probably wouldn’t stay in this location again. Firstly, the lock feature on the door was extremely glitchy and would accept the digital key or code only half the time. The beds were extremely uncomfortable — flat and lacking support. The pillows didn’t give any support and caused me some difficulty sleeping. The bedding also had a few unknown stains on it. My friend tried to use the coffee maker in the room and there was old water left sitting in it and we had no idea how long that had been left there. Even after cleaning it, it didn’t look promising. The bathroom was nice but the biggest complaint is the toilet would make random sounds after being flushed that would last for awhile that sounded like water sloshing about. It would actually continue to make those sounds hours later. The room was a good layout and had nice amenities but I felt based on what I paid for two nights, the room itself could’ve been maintained better.

Rooms were small but very cute and had a nice location with a great view of the streets. Staff is extremely nice and willing to help; however, we had asked for blankets and pillows that never arrived and sheets that arrived 2 days later. Once asked, the staff immediately fulfilled our requests for towels. The fitted sheets on the bed continuously came off throughout the night and left my family sleeping on the disgusting mattress pad. The bathroom is fine and looks clean for the most part but the shower is small and water easily spills onto the floor outside because of the small shower curtain. The shower head has great water pressure but very inconsistently. The 2 restaurants in the building, while having excellent food, are the loudest things imaginable. Up until 11 o clock at night and nonstop throughout the upstairs restaurant would be moving chairs or playing loud music. The hotel is at a nice location about a 20 minute walk from Harvard with many restaurants, bus stops, and subway entrances nearby.

Our experience at this hotel was very disappointing, especially considering how expensive it is. From the start, the check-in was extremely late for a hotel, and none of the staff had the courtesy to help us with our luggage. There are no restrooms in the lobby, which is very inconvenient for guests waiting for their room. In our room, the toilet wasn’t working properly. On Saturday around 5 PM, a loud party started in the restaurant (which is adjacent to the rooms) and didn’t stop until 11 PM. We complained, along with at least 10 other guests, but the staff offered no solution until we mentioned we were staying for a month. They finally moved us to another room on Thursday. In the new room, the noise was reduced, but the toilet made a loud sound every time we flushed. The water pressure in the bathtub was very low, and it wasn’t clear which knob controlled hot or cold water. This is not a traditional hotel – they charge extra for things like changing the sheets or cleaning the room. There was a microwave and shared items like cups and plates, but they were often missing and never restocked. After midnight, the only way to enter the hotel is with a code, but for them, "midnight" means 10 AM, which is absurd. Communication with the hotel is basically nonexistent – if you need anything, you have to call and wait around 30 minutes. The reception staff always tells you to call instead of helping directly, and they take no responsibility. They are also very rude – they don’t greet guests when entering or leaving. I understand they might be underpaid, but that’s no excuse for treating guests poorly. In short, we wouldn’t return and do not recommend this place if you're looking for a comfortable, professional, and hospitable stay.

I had to switch rooms because I extended my trip. Both rooms had dead bugs on the floor and hair from previous patrons, so I'm not sure how well they clean. The staff weren't super helpful, and not very friendly. I needed to have a package delivered and I only found out when I went to pick up the package that they don't allow for mail/package deliveries. I had an OK experience, but all of the ID confirmation and preparing for the rooms as the only option was a bit of a headache. I will definitely not be staying at another Sonder property if I can avoid it.

strongly advise avoiding this place. The service is awful, and the front desk staff are inattentive and not assisting guest. The walls are so thin that you can hear everything from the neighboring rooms. To make matters worse, I was charged twice for a room and when I called to address the issue and request a refund they kept going in circles and never addressed the issue and then hung up on me. The staff are extremely rude, and for the price, there are many far better and more beautiful hotels in the area you can stay at in comparison to this one.

Clean and modern rooms, quiet air conditioner. Beside a luggage rack, there is a bench to spread my luggage, which I loved! There’s a diner style booth with table, and a separate desk for catching up with work. For multi-day stays, you’ll have to factor in the $56 cleaning fees (see screenshot). I didn’t notice this fee while booking.

I was nervous about my stay based on reviews, but I really enjoyed it overall though I do think the price is steep for the size of the rooms and the hotel amenities. I'd stay again if the price was lower. Location is excellent and very close to transit lines, but also within walking distance to many major Cambridge attractions. Fantastic selection of restaurants and stores in the surrounding area. Rooms were very clean and comfortable though might be small for more than one person or if you have large luggage. Front desk does offer luggage storage until check-in despite the app saying that they do not, would love to see this info corrected. I was on the 4th floor and even on a Friday night there was minimal noise from the rooftop bar aside from a few chairs being moved. I really appreciated the microwave/water dispenser/extra cutlery/toiletries in the hallway! Worth noting that you were only allowed to take one of any item and that you were otherwise expected to purchase your own (toilet paper included) - this reads as cheap/stingy and the daily rate for this hotel isn't particularly low or affordable to warrant this. Room included shampoo/conditioner/soap/hair dryer and a fridge. Easy to connect the TV to your phone for entertainment. Rooms don't allow you to set the temperature below 20C. Shower curtain was flimsy and the plumbing sometimes squeaked loudly after using the sink or flushing the toilet. The app leaves a lot to be desired in terms of the available information about the hotel and the chat help option, it takes a long time for someone to respond and the agents don't always know what they're doing. I'm not someone who cares for a lot of bells and whistles in my hotels, and this place suited my needs really well. I was here for work and did not cover the cost of my stay. I had a great experience but if I was paying out of pocket I'm not sure I'd choose to stay here again solely based on the price. If the rate was more reasonable based on the available amenities and level of service I'd be happy to stay again.

I haven't gone to the hotel yet, but it's been a NIGHTMARE dealing with Sonder to change the dates of my reservation. They are in the middle of a switchover to Marriott because they were bought by them so the customer service right now is a nightmarish mess. I was on hold on the phone for over four hours trying to get through to a human-- I eventually gave up. I kept trying on other days and managed finally to reach a human after more holding. She said that instead of changing dates, given the computer issues with the switchover, it would be easier to cancel the original reservation and gave me credits to use at a later date; the problem though was that I had to call in to make the reservation with credits (I couldn't book it online). So I called again--more waiting on hold. I was finally able to reach someone and booked the new date using my credits. But today I learned that Marriott/Sonder had also charged my credit card!! So I have been charged twice for a room I have not even gone to. I had even waited on line with the last customer service agent to make sure that I would be charged only with my Sonder credits; she had told me that the switchover in computer systems had been a nightmare in which many customers were being charged twice. So here I am on hold YET AGAIN waiting for a Sonder/Marriott customer service person overseas to sort this mess out for me.I have literally wasted days of my life dealing with this reservation. I would never stay at a Sonder ever again!!

The room and staff are great. However, this hotel is right across the street from the fire department and a very busy town square. There is so much street noise to include mentally ill people yelling and cars honking as they (yes more than one) walk into traffic, sirens, people playing music on loud speakers, air planes landing at the near by airport, drunk folks hooting on the street after the clubs let out, and the list goes on. They really need to invest in sound proofing. This is the loudest place I've ever stayed and it is loud all night long. I've lived in bustling cities and had better sound proofing in my flat. I've gotten no sleep or work done on this work trip. I'm exhausted. Additionally, housekeeping hasn't been by to empty the bin in 3 days. I don't recommend.