Sonesta ES Suites Fairfax Fair Lakes

Alrighty, I don't typically write hotel reviews but there are a number of glaring faults that I believe the owners should be aware of: - We called at least twice to ask if they could provide a crib for our son. We were assured on both occasions (by different representatives) that one would be provided. We were then supplied with a urine soaked pack and play. We would have brought our own, but if the hotel was willing to provide it made packing easier. - Maintenance is obviously neglected. Below are some of the highlights: * Lack of caulk in shower and slight smell of mold. Stained grout around tile. Likely lots of water ingress behind shower insert due to bad installation. I suspect stuff is rotting from the inside out. * Bathroom door opens on its own. * Breaker box is within reach of a toddler and the door swings open on its own. Latch mechanism is missing. As an engineer I understand that it *should* be safe (no exposed wiring) This cannot be to code and is unacceptable. * TV is held up with plywood and drywall screws. Doesn't appear to have a proper TV mount. Kinda a hack job even if it works. * Fridge sounds like it has a bad bearing in the compressor. Impossible to sleep with it plugged in. It screams in the night. * Sprinkler is falling out of the wall in the master bathroom and is being held up by drywall. * Outlets by master bedroom arc internally if you wiggle them. Fire hazard for sure. * Shelf by master sink is falling out of the wall. Drywall anchors? In a hotel? What kind of fly by night contractor did you hire? - Cleaning crew needs more attention to detail. Or attention in general. * A ball of hair was left in the shower. - Curious design decisions: * Rooms are spacious, I will give them that. * Smoke alarm activity light is... well, reminiscent of a lighthouse in the night. A bright green strobe that shines directly downward into your soul whilst trying to acquire some shuteye. * Sound dampening - There is none. Stomping in the room above us, discussions in the room beside, you can hear it all. Not an easy thing to fix but worth noting. - Breakfast * Everyone who ate breakfast here spent the entire day throwing up. Everyone in our party that ate breakfast elsewhere was fine. * Even if breakfast didn't give people food poisoning, it was kinda sad, even being free. And to close it all off, we were put in a ADA compliant room. (I guess it was the only one left?) If this is how they take care of the "special" rooms I fear how bad the rest of them are. Additionally, the bad reviews seem to harp on all the same issues so it isn't like this is a surprise to management. Thanks to management for the response, I believe it was room 112 but I don't remember. I know it was first floor. Entering from the parking lot I walked down the hall and made a left and it was the first door on the right. Door had a doorbell buzzer (for ada/fire alarm I guess.)

Disappointing Experience My stay at this hotel was a horrible experience. The AC unit in my room was extremely noisy, turning on and off every five minutes throughout the night, making it impossible to get a good night’s sleep. To make matters worse, there was a strong smoke smell in the room. I requested a room change, but unfortunately, no other rooms were available in a different block, so I had to endure the discomfort. On a positive note, the staff was very friendly and responsive, but unfortunately, that couldn’t make up for the unpleasant stay. Overall, I would not recommend this hotel due to the poor room conditions.

Positive: Location good and like the size of the room. Room was clean and modern. Negative: Trash in hallway outside other rooms. Neighbors very loud and arguing first night - very thin walls. Our room was only cleaned once with clean towels once over 4 days.

The first night I had a couple next door yelling and slamming doors at 2am. Last night I had someone snoring loudly upstairs that sounded like it was in my room. Thin walls and it appears there is a number of permanent residents. I've had similar experiences with Sonesta. People who live at the hotel causing problems. I gave them another chance here as I travel for work and this was convenient for my job. The room itself is nice but the neighbors and thin walls not so much. I shouldn't be able to hear someone snoring in another unit. You can hear every movement. After the fight or drunk fun or whatever it was the night before that no one addressed until I called I'm done with Sonesta. I was actually pretty impressed with them when I stayed at my first one a few years ago too. There is also the bright flashing smoke alarm in the bedroom and living room. I took it down and someone went in my room while I was working and put it back up. They also left a note accusing me of smoking. No I don't like bright flashing lights while I'm sleeping. I definitely won't be back.

Am staying this hotel over a month and had some issue with the room tv. Ahmad at the front desk tried to assist (very customer oriented person) but was not able to. Ahmad got Yulisa, (she maybe the manager,) to further assist with my problem and Yulisa was extraordinary polite and professional on resolving the issue. She made several calls and many visits to room to make sure that the problem was completely resolved. She was a lifesaver!! I think I will stay at this hotel afterall! Was thinking about moving to another hotel if this issue wasn’t resolved. This hotel needs more employees like Amad and Yulisa!!

EDIT. after emailing a month ago like the comment said no reply or anything. Won’t get my business again. Location was nice for having restaurants nearby. The room reeked of weed. This dirt, dust was just from wiping my hand along the top of the table. If you’re going to charge 150 a night please make sure it’s clean.

Housekeeping only comes every 3 days. Your floor dont get swept or vacuum for 3 days isn't healthy environment. You dont get extra towels unless you ask. Hair was in my food from the dining room 🙄. The entry doors to the building is difficult to get in. The carpet in the buildings need to be ripped out and replace; it's filthy and the laundry cost is 3.50; a dollar increase than the Residence Inn.🤨 The walls are so thin you can hear every conversation next door and every step they make above you. There's no rest for the weary.😒

Great place. Was clean and suited our needs. Includes hot breakfast. Friendly staff. Near shopping and places to eat.