Sonesta Maho Beach Resort, Casino & Spa

The service orientation of the staff at the Sonesta Maho Beach Resort is excellent! My wife and I just returned from an enjoyable 7- night stay. The location is excellent with the airport 5 minutes away. Our room was very clean, the air conditioning worked perfectly. The room was thoroughly cleaned each day. There were 5-6 dining options, we liked the fact that all restaurants were first come first served and guests have access to all restaurants. The food was good with lots of options. ||The staff were exceptional, Alexander provided exceptional service, she worked diligently in the bar located beside the Mexian restaurant. I received personlised service on a daily basis. Jalisca greeted us daily at the Buffet, she along with Vera provided great service. Rineal from the Ocean Point Hotel was also very helpful. I hope these wonderful people get the credit and recognition they deserve. ||I took a bus that stopped out front of the hotel to Phillipsburg ($2.00), the trip is highly recommended. We also jumped in a taxi and took a short ride to Marigot. ||Watching the planes land from our beach chairs was most enjoyable. ||In summary, the hotel and the all-inclusive package were excellent value.

We stayed here over New Year’s Eve on the adults-only side, and it was a fantastic choice—especially since the connecting property seemed overrun with kids. Overall, I have very few complaints about the hotel. The grounds were immaculate, and most of the staff were friendly, although a couple seemed a bit annoyed when asked questions.||One highlight of our stay was the exceptional service at Azul, thanks to our waitress, Matt. Her dedication to going above and beyond really stood out, and whoever she reports to should be confident in her excellent customer service. Another standout was the bartender at our hotel (unfortunately, I didn’t catch her name). One day, she was also bartending outside at the large shared pool and was consistently kind and engaging, making our visits to the bar a pleasure.||We only tried the breakfast buffet once, so I can’t comment on the dinner options there. We did, however, visit the outdoor grill several times, and the hamburgers and hotdogs were absolutely amazing. We also dined at the Asian restaurant one evening, which was just okay—not great. The restaurant was uncomfortably cold, and we noticed several other guests commenting on how chilly it was.||The adults-only bar was well-stocked with great options, and our room came with three large bottles of liquor and a bottle of champagne, which was a thoughtful touch.||My only two complaints are minor but worth noting. First, the beach chair process was unclear—we weren’t sure if they needed to be rented or how to secure one. Second, the adult pools lacked energy and were pretty boring. It would have been great to have at least one pool on the adults-only side with lively music, rather than having to go to the shared pool for a more vibrant atmosphere.||Despite those small issues, this was an amazing vacation overall, and I’d highly recommend the resort!

Loved this hotel, we just left Saint Martin yesterday and enjoyed this Hotel thoroughly. The front desk greeted us nicely with champagne. Edward at the bar was great during our stay, the drinks from each bartender were good. The service is as well, as they were attentive checking in to see if we needed anything while dining. Mrs. Jane that works in service & Mrs. Rose were so awesome when we did dine in at the resort. Such wonderful attitudes, spirits and lovely ladies. The food was pretty good, I enjoyed breakfast and lunch the most. The views were absolutely beautiful and the pool fun (and clean). The housekeeping great kept the rooms VERY clean while we were there and the mini fridge stocked. They work really hard and it shows. We will come back to Sint Marteen and would definitely stay at the Sonesta Maho again.

For this to be advertised as a family resort I was disappointed with the night life. They have shows for example a juggler show that kids could enjoy but it was in the casino where no kids are allowed and the kids/teen club is closed. Also they did the same thing with karaoke in the casino while kids club is closed and the kids are sitting in the lobby board because it was nothing for them to do. Sonesta please do better fix the problem the kids club should at least be open if your having activities and shows that children are not invited to. They deserve to be entertained all night as well.

My experience at Sonesta Maho Beach Resort in Sint Maarten wasn't lovely. The service throughout the resort was very slow. At the pool, there was only one bartender trying to handle the entire crowd, which was completely inadequate. On the day of the wedding, the bartender was unprepared and they weren’t set up before the wedding began or even by the time it ended. However, once the reception started, the crew taking care of the wedding itself were great. Overall, It was clear the resort had absolutely no sense of urgency or effort to make accommodations. In contrast, Sint Maarten itself, outside of the resort, was incredible. The service and hospitality from the locals were outstanding—people went above and beyond to ensure a great experience. When I return to the island, I will definitely stay off-resort to fully enjoy everything Sint Maarten has to offer.

As seasoned travelers with over 15 years of experience staying at 3, 4, and 5-star all-inclusive resorts across Mexico, the Caribbean, and Central America, we can confidently state that the Sonesta Ocean Point Resort ranks as one of the poorest values we’ve encountered. The resort fails to justify its high price point, offering substandard service, a lack of organization, and an overall disregard for guest satisfaction.||General Observations||• Inconsistent Information:|The inability to reliably find restaurant and activity hours is a significant issue. Contradictory details on the website and app create frustration and inconvenience for guests attempting to plan their stay.|• Customer Service Deficiencies:|Across the board, staff lacked warmth and hospitality. Instead of making guests feel welcome, interactions often left us feeling like an inconvenience, particularly at the bars. Friendly greetings were rare, and staff frequently exhibited dismissive behavior, such as cutting off or ignoring guests.|• Misleading Amenities:|The website advertises three restaurants open daily, but only one was consistently available for lunch and dinner during our stay.||Specific Incidents||• Sunday:|Sheryl, the pool bartender, served drinks without a smile, greeting, or any acknowledgment of our thanks. This lack of engagement set a poor tone for the beginning of our stay.|• Monday:|Trevis, another pool bartender, displayed a similarly unwelcoming attitude, scowling and acting as though making two mojitos was a significant inconvenience.|The breakfast buffet was almost depleted an hour before closing, reflecting poor inventory management.|The Sunset Bar, with already limited hours (8–10 PM), ran out of basic drink ingredients, and no effort was made to restock or accommodate guests.|• Tuesday:|Efforts to take a paper plate from the buffet for a to-go lunch turned into an ordeal, with multiple staff members passing the responsibility and ultimately informing us that takeout was not allowed—something never communicated beforehand.|Neglected pool deck games, such as corn hole with unusable sandbags, further illustrate the lack of care for the property. Attempts to address this resulted in staff shuffling the issue around without resolution.|A listed restaurant was inexplicably closed upon arrival, with no prior notice to guests.|• Friday:|At Café Azul, our meals were not served together, leaving one of us waiting indefinitely while the other ate alone. This lack of coordination is unacceptable for a resort aiming to deliver a seamless dining experience.||Critical Issues||1. Staff Attitudes and Service Quality:|A consistent theme throughout our stay was the unprofessional and unfriendly demeanor of the staff, particularly at the bars. Hospitality should be a cornerstone of any luxury resort, and the lack of it at Sonesta Ocean Point is glaring.|2. Operational Inconsistencies:|The failure to stock basic drink ingredients and maintain sufficient buffet supplies demonstrates poor planning and oversight.|3. Lack of Maintenance:|Neglecting recreational equipment like corn hole and mismanaging dining experiences reveal a broader issue of insufficient attention to detail.|4. Miscommunication and Transparency:|Misleading descriptions of restaurant availability and the absence of clear policies, such as restrictions on buffet takeout, caused unnecessary confusion and frustration.

The Sonesta Maho Beach Resort is a fantastic all-inclusive destination in St. Maarten! The resort offers spacious, modern rooms, a variety of delicious dining options, and excellent entertainment for all ages. The staff is friendly and attentive, ensuring a seamless and enjoyable stay. The location is unbeatable—just steps from the famous Maho Beach, where you can watch planes land right over the shoreline. Whether you're looking for relaxation by the pool or excitement at the casino, Sonesta Maho Bay delivers an unforgettable experience. Highly recommended!

Any day in the sun, on a beach and with family is a great day so I cannot really complain too much. However, the all inclusive food and drinks were sub-par. The service was hit or miss. But then again there is a higher expectation because of the high season rate that they charge. And you would want to think that there would be comfortable accumulations. The location was the first and last time I would stay there. And I’m glad that we did because on one hand it’s a tourist strap on the other hand. You’re in a thick of it and it is convenient too walk outside and go to a store nearby. Overall, just do more research.