Sonic Drive-In

Stopped for food somewhere else but we made a special trip over to Sonic just for the Grillo's Pickles seasoned tots that we had enjoyed before. After 9 dollars for two large orders of tater tots to go along with our meal, we got home and found just about zero seasoning anywhere to be seen and definitely could not taste it either. Weird that a few sprinkles of seasoning on a limited promotional item was too much to do, and these tots were the only thing we ordered. Saw a few specks of pickle seasoning on the cardboard so it's not that they entirely forgot to do it or mistakenly gave us plain ones. Sonic is further away from us than other convenient places and we had actually only started going here while this pickle menu stuff was going on and after two or three visits we probably won't keep Sonic in the rotation. Went online a few days later to complain about the order and noticed on the receipt big bold warnings about no refunds only store credit. Seems like they must have a lot of people asking for refunds if it was important enough to be the very first line on the receipt under your order.

I’m gonna start off by mentioning I never leave reviews, considering whenever there is a an issue I try my best to resolve it internally. July 27th 10:25pm for any crew members or managers reading this. I stopped by to get me and my girlfriend a very late dinner and the young lady in the drive thru was entirely rude the entire order, up to payment and receiving my food. I get back home and open my sandwich and what do you know, I find a mayo sandwich. How does that even happen?? I call to see what options I have after driving 15 minutes there and back home she answers knowing exactly what happened and I ask so what do we do? She said I don’t know maybe explain when ever you come back and get a free burger then hung up!! We come back and she was insanely rude the entire interaction once again without a singular apology. DO BETTER

Worst Sonic experience I’ve ever had. We waited over 20 minutes for our food, and it was a disaster from start to finish. The staff — mostly teenagers — clearly had no idea what they were doing. They forgot one of our burgers twice, and when they finally brought it out, it was the wrong one. No apology, no urgency, just a lot of confusion. The food we did get was low quality — cold fries, cold tater tots, and the burger they remembered to bring out looked like it had been sitting for a while. On top of that, they forgot our drink too. They had to come out to our table on the patio 3 or 4 different times to figure it out. To make it even more frustrating, the place didn’t even seem overwhelmed. The staff inside looked like they were just hanging out and goofing off, Unbelievably unprofessional. I’m not one to leave negative reviews, but this was ridiculous. If this is how this Sonic runs, I won’t be coming back — and I’d suggest you don’t either.

Interesting service… lady got mad because i told her to have a good night. Lid to my water wasn’t tightened at all and spilled all over me. You’d think if they charge for water they’d actually get it right. Burger seasoning or something all over the lid of my other drink and got in it.

I liked the nostalgia of a drive in dinner and having the food brought to me. The food itself was ok, nothing to write home about. It reminded me of White Castle. They did misunderstand my order. I wanted a plain cheeseburger and they gave me a fully loaded one. We had to push the button and let them know so they brought me the right one. Kudos for that. They also had us keep the burger that was wrong. My husband ate that one but the onions gave him heartburn but otherwise it was good.

I have had the worst fast food experience ever today. The girl in the drive thru couldnt understand my order and had to repeat myself four times over. The shake while waiting wasnt chocolate, but caramel, it tasted like a “100 grand” candy bar. Couldnt take more than a few sips, trying to try, just nasty. Upon opening my bag, just more disappointment. I ordered a double bacon, theres no bacon, the burger just looks gross, the fries are sad, not the kitchens fault, just sonics supply chain. Everything tasted like i was in a bad highschool cafeteria, i wanted nostalgia as a kid, not when i had prolific acne. I will never eat here again. Dont even want anything from them, why would i? I just want the kids working here to be transferred to better jobs and this location shut down.

Twice in a row I ordered a supersonic double cheeseburger with just ketchup and onion and got everything on it instead. This was a delivery and stated specifically ketchup and onion only. Why can you not get orders correct? Paid good money for a hamburger that is not edible to me.

Had me wait for 15 minutes after I asked for a garlic butter bacon cheeseburger and then gave me a regular burger (only slightly warm) with stuff I didn't want on it, only found out after getting back to work.

The service took awhile, around 20-30 minutes for few items. After I got my food, almost all of the items were incorrect!

The milkshakes were fine, but we waited 15 minutes and they brought us two straws and walked away. Then we pressed the button and asked for another straw, waited 15 minutes, no straw. That sucked man

They should close this location down. It's like they don't even care about good service at all. Ridiculous!

I have to say the food was amazing!! The tatter tots were hot and fresh! The cherry lime aid was delicious!! My son had a double cheeseburger and said it the best he has had in a while!! Which is saying a lot for a 17 yr old he lives off bacon cheese burgers lol!! The food was fresh hot and so fast!! Definitely will be back! The young man that brought the food was so nice also!!

Below one star The employee at the drive thru was rude and ignorant. I wanted to ask her if she was ok because apparently the fact that I wanted a slush really really ruined her night. She charged me $5.69 for a 1.99 slush. She said "the specials are over " even tho I literally saw it on their website. She had a lot of piercings going thru her face maybe that was causing her pain.

There was a peanut in my slushie and I'm allergie to peanuts I think they were trying to kill me they do not clean this placefrom ur local community Karen

Can't make an order for the life of them. It's only this location too, strike 3 you're out. You'll order 3-4 things off the menu be prepared to only receive maybe 1-2 items and on top of that it most likely won't be food you even ordered!

45 minute witting!! Very bad service. A lot of people working but they seem like doing just nothing.

went through the drive-through and was told they had no bacon and no ketchup. What kind of fast food place doesn't have these two main things. I ordered two popcorn chickens since I couldn't get a burger and two medium fries. I got home to find I had one popcorn, chicken, and three french fries. Horrible thanks for nothing.

As a kid I always saw the iconic sonic commercials of the two guys eating in their cars & I thought to myself, I reaallyy wanna go there. Safe to say, I was kind of disappointed ... the Ice Cream from their shakes was honestly really good but the rest of the food was mediocre. No wonder Sonic never popped off. The food is MID !

The worker do not get your order right through the drive thru ordered 2 chili dogs and the gave me three orders chili and cheese tots

Can't say who thought of this concept, but naturally the "Mushroom Council" is excited about it. The idea is to use finely diced mushrooms and seasonings as an extender for beef with a two-fold goal: to make hamburgers juicier and more flavorful, and also to do a bit for the environment - if we're using less resources for beef, that's supposed to be a good thing. Seems like the suggested percentage is 'shrooms in the 25-30% range. Boldy going where no chain has gone before, the people at Sonic jumped on this, and are currently offering two different LTO blended burgers which they call "Slingers." Bigger than a slider, not as big as a "regular" burger (tho I have strongly suggested they get with that!). The "Classic" is cheese, lettuce, tomato and mayo. An upgrade gives you bacon/cheese without the produce. $1.99 and $2.49, respectively. An affinity for mushrooms came to me quite late in life. I could possibly be a little shy about some of them still. But I was committed to diving into this. Glad I did. They ARE tastier. They ARE juicier. You can't see or 'taste' anything mushroomy. At least I couldn't. I did enjoy them. I would prefer them over most fast food standard burgers. Nice brioche bun, as well. Soft but sturdy, how we like 'em! I like Sonic breakfast sandwiches above any other fast food, and I'll always go out of my way for a place that has 'tots.

This was in my ice cream blast. What even is this?! How does this even get in my ice cream anyways. The person who gave my my food was very rude to me and had an attitude. Then i get this? I am very disappointed in this particular sonic. What if a kid consumed this? After a long day of work I get this. I hope something can get done about this

Insert Eye-Roll! I know it's fast food but umm...is this really what there serving?! I waited an extra five minutes for this!!! When I approached the drive-thru there was only one car ahead of me so I was cool. Placed my order for two double sonic burgers and a small popcorn chicken. Easy order right? Oh let's not forget the almost ten minute wait for this crap called food. The chicken was a snack for the ride home since I had been out all day shopping. I was thinking since I had to wait so long that my chicken was made fresh. WRONG! The chicken was dried out from sitting under the heat lamp. Too late to go back since I was halfway home. This was a red flag that I shouldn't expect much from the burger. Boy was I right! The dried up patties with condiments sloppily added was a similar experience to the dry chicken. Let's me remember to mention the dried up salty tater tots that didn't fill the box. The only thing that did taste good were the drinks. This is usually the only thing I order when I go there. Guess this is the proof I needed to stick to what I know. I won't be back! I should've read the other reviews before going. Ugh!

Every time I go and get food, it seems soggy. And the buns on the burgers and hotdogs are ALWAYS stale. Hard as a rock. Never had one within the last year that wasn't stale. I don't go often. Mostly just for the cherry limeade, but I HATE getting food there. I used to work at this location when it first opened too. Had gone so far downhill since then.

2 stars today. Just came for some "desserts" Got a red bull watermelon slushie which is delicious!! The 3 star drop is for the cookie dough shake my wife got. It is just vanilla icecream with like 4 pieces of little cookie dough bites on the top... not mixed in throughout or anything. That thing was $6... basically $6 for plain vanilla icecream in a cup. Totally not worth it what so ever. Quite the rip off actually. Would I come back? Maybe for a slushie...

they gave me wromg food woker was shitty grilled cheese tastes likr what comes from my dogs asswhole

Stopped in for a quick bite to eat and ordered popcorn chicken and tator tots. I stopped at the payment window and the young tall male handed my food to me and never stopped talking to a fellow staff person. I drove and parked a short distance away (parking lot across the street) my tator tots were ice cold and the few pieces of chicken were just breading and they were cold as well. I used to love this place however I don't believe I will be going back there anytime soon..

Was a big fan of sonic during my childhood and recently I was highly disappointed, I ordered a regular cheeseburger with everything on it and the meat tasted old and I had to throw it away!! It left me with a 24hr stomach bug, I don't know what happened but my burger was definitely not fresh and it wasn't even hot!! I'm sadly never going to sonic again, McDonald's burgers tasted much better than their burger!!

My first Sonic experience was bad. BUT it was not at this location, it was on a road trip we did friends and everyone was like YAY let's try it. I was excited too, since watching Paris Hilton work at one lol I thought it was hilarious. Yes I associate Paris with Sonic due to the show. Anyways the food was terrible and I got sick after. Maybe because it was out in the boonies, I dunno lol Anyways this location actually fixed my bad experience and it is actually good food. I really like it and have come back several times now.

Happy hour - half priced drinks daily 2-4 pm Had lunch here today which consisted of their Super Sonic Burger (a double burger with cheese), fries and a chocolate malt. I've had Sonic before downstate, but haven't had the time to review so another visit was in order. Pretty decent food, definately better than the Golden Arches or BK. Nice fresh beef patties, a thick slab of cheese, decent tomatoes and crunchy lettuce and it all tastes freshly made to order and not made ahead and sitting under a heat lamp for hours. The burgers had that nice crispy edge to them too. So delicious! Its fun to watch the carhops on the skates too, they are soooo good! It actually looks fun to work here. I love their happy hour with half priced drinks, even the shakes and malts are half off! Can't beat that. They have a hot fudge shake too.

Rude staff came here to get some food with my husband and we were disappointed never one to complain but not worth it they got our order wrong 3 times and we told the lady each time and she gave us attitude and kept rushing us and no one else was in line definitely don't recommend!!!

Ahh have an indifferent review on this Sonic. When it comes to the food I don't think I've really ever had a bad time when it comes to the quality of the food. Most of the time the food has come out exactly how it should be if not better than I expected. Only issue I have is that when I hear Sonic, I think fastfood. Of the numerous occasions I've been here it definitely wasn't fast. There have been times I've been waiting in the drive thru for over 10 minutes, a line was starting to form behind me and I constantly questioned why I came here again. Then i taste the food and that cherry limeaide they have and rememeber that wait is a pain but the food at the end so far the past couple times I've gone have been worth it. I usually order either a chilli cheese coney or a normal philly cheesesteak (not the extra long one with the cheeze wiz but the one with i think provolone or swiss? Honestly might be some other type of cheese but it's not the cheese wiz), with a Cherry Limade. Have also had their boneless wings, chicken sandwiches and burgers. Never really had a complaint with any of the things I ate. Only thing that's dinging the score is the amount of time I had to wait because for fastfood it just seems relatively wrong. If you're ok with the wait times though you can get some pretty good tasting food for a decent price! Get the cherry limeade!!!!

Times change Sonic has not! 4 months since the last visit and of course they completely mess up the order as always! Classic. Simply don't waste your time. Go somewhere else. Fire and Ice Bar isn't a drive thru nor as fast but the burgers are 1000x better. Culver's is just down the road if you want fast but something more than Wendy's, McDonalds, or Burger King. If you must go to Sonic, you have been warned. Note, the manager did call back after the last incident and left a message. Sounded hopeful but then never returned a call after that. Sigh... This place doesn't care

I don't have high expectations for fast food restaurants, but there is no standard for quality here. Period. One visit both of our kids received uncooked hot dogs. Not undercooked, but, legit cold out of the cooler nastiness. Unacceptable. I didn't plan on going back but out of desperation, I stopped another time to appease the kids. Ordered a family size popcorn chicken. Boy was I disappointed to open the box & find it was filled with dried out chicken that was jerky in texture, and barely enough to be considered snack size. Laughable. Won't be returning, even for a sugar-infused cranberry limeade.

WORST EVER . Took 20 minutes to make 2 shakes. And when I got it there was stuff all over the cup. So nasty.

found a HAIR & these specks in my red bull slushy after it melted. I am absolutely disgusted. Why are their drinks containing literal dirt??? never coming back here again. They need a health inspection.

Guy in drive-through repeated the order correctly but didn't put it in correctly. Our plain hamburger had everything on it and we were missing an item completely. Neither was marked properly on the receipt. Decided to skip re-ordering the item when we went back for the corrected burger which took a very long time to receive after much hassle. The food tasted pretty good once we got it, but it would've been nice to eat together. Most of the employees were friendly. I was disappointed that they no longer put cherries in the cherry Coke, although they put quite a few in the cherry limeade

My kind of fast food. Thumbs up on Sonic drive-in. No complaints on any of the items i ordered. You get what you pay for. My favorite items to order are: the foot-long dog chili dog, grilled cheese sandwich and tots. Good flavors of Shakes too. My order was completed in a timely manner, and have a wide selection to choice on their menu. The food was excellent. It's freshly made, the food was on good quality Staff were very polite and they make sure I got my order correct. It was top notch customer service too. I Appreciate the service guys thanks a lot!

It still amazes me that they cruise around on rollerskates and don't end up spilling your food all over the parking lot. We don't eat here a whole lot, but when we do, we always enjoy it. I have to say I am NOT a fan of their onion rings -- they taste too much like corn dog batter. But the tater tots .... YES, PLEASE! It should be a rule that more establishments have tots on their menu. Just sayin'.

"Excuse me, it says we get 2 sauce choices with our boneless wings, what kind of sauces do you have?" "Um....most people get ranch, ...soo.." ""What other flavors do you have? " "..Theres ranch?.." Perhaps it was ditz day since all 3 girls I interacted with were clueless. I don't know. I'll probably come here again since my daughter likes Sonic. Stand by for an update

The managers were very rude. My wife place our order and they were going to charge us again because she ordered a phill streak sandwich and they weren't paying attention. They asked for the receipt because they didn't believe her. They were way too slow.

Ordered a banana shake and was told they were all out. Ordered a cheeseburger, and the bun was hard as a rock on the bottom, couldn't even bite through it.

Sonic usually Id give 5 but lately not so much. This greasy, burnt , broken corn dog is what came in our kids meal today. Had to toss it . Not cool. I mean I know it's fast food so I'm not expecting super healthy but we were at least expecting edible . This just looked so disturbing

Worst. Drive-in. Ever. Rude. Slow. And when i called their corporate phone number to complain, nothing came of it. No phone call back for an apology. Nothing. I've never waited 15min for a grilled cheese and chili cheese tots. No one was in line waiting. Then the girl at the window says "oh, we forgot your food was done. My bad" I will never eat at this or any other Sonic location again. Word of advice....try hiring people who care about their job.

Had to try out this place tonight. So I got my daughters, took the top down on my Jeep and drove over. They have carports and you can park and order - or you can go through the drive-thru. Classic and fun. I ordered a burger for myself and kids meals for my daughters. Everything was really good. I like that they have healthy side options such as bananas and apple slices. And for a bonus? I was served by a cute girl in shorts on roller skates. What could be better than that? NOTE: When you get car service it would be nice for you to tip, though it is not required. I will definitely be coming back here.

Bread to my cheeseburger is hard as a rock stale. And I saw one of the workers use her un-gloved finger to scoop dripping ice cream from the side of my milkshake into the cup...all the kids were wearing super baggy sweaters that I'm sure was not in dress code for food preparation. I have been in the food business for over 8 years (sad, I know D: ) and I just have never seen such an unclean place. You all need to WEAR GLOVES. Especially in a pandemic. Are you serious??

Went there and tried the new chicken BLT. And my sandwich was horrible. The chicken was thin and over cooked. The tomato was more white then red. The description says melty cheese (check out picture). Does that cheese look melty?Plus the chicken tasted old as if it was cooked earlier and reheated. Can't believe they would serve that sandwich that way.

Sonic, i love u but u mess up my order every single time i go here. i ordered a cherry slushee with nerds and 2 pretzel twists, i received a plain cherry slushee and one pretzel twist. this is NOT the first time this has happened and it is very disappointing. Do better.

Went through the drive thru, they took some time for just two items I have ordered, there was a line of cars behind me. When I got my burger and onion rings, the burger was perfect, but the onion rings were lacking in numbers. Overall, pretty good experience for the price.

Yes it's fast food. But the staff here is awesome and always friendly 10am or 10pm they are always happy. And the food is always made fresh. I had a bad experience once but I could tell the girl taking orders was new and nervous.

Foods pretty good majority of the time. Usually have to wait a bit but they make your stuff fresh so that's cool. Tots are stale once in a blue moon, so minus 1 star. Oh and dude that says he makes the best peanut butter Oreo shake....you're awesome.

This location has provided horrible service every time we've gone. Even if we're the only car in the lot, it takes ages for just a drink, which is inevitably a sticky mess. There's never an apology for the ridiculous wait time either. Won't be going here anymore.

Sonic's marketing is genius. Especially when they put their commercials on heavy rotation for an area that doesn't have any Sonic locations! Makes everyone really wanna try it! And so did I. Bad. With high expectations, we drove to this one in Algonquin (we happen to be in the area) after seeing it was finally open. I needed to see what this hype was about and check out this awesome food and shakes. I ordered the chicken wrap. Should have known better. It was some scary processed chicken, which resulted in an inedible-extra-chewy piece in my mouth. GROSS. That is one thing I can't stand... it reminded me of the scary 'oven-roasted chicken' from Subway (who are they trying to kid?). Anyways, that was that. But their Java chillers and Iced Lattes are really good. Sweetened to the right amount, with a nice caffeine kick.

I ordered a small fry got maybe 12 frys,ordered extra large popcorn chicken 12 clumps of bread (where's the meat)? Save your money go elsewhere

Sonic has been torturing me for years. They've been running TV advertisements in the Chicagoland area as long as I've lived here, but (up until recently) there have only been two Sonics within the 100-mile Chicagoland radius, neither of which were remotely close. The advertisements were always quirky and did a good job of featuring the food, but the star of this show always seemed to be the deserts and specialty drinks. I should take a moment to clarify, though. I'm no stranger to Sonic. I've had the benefit of living near Sonic Drive-Ins when I lived outside of Chicagoland and had grown to both know and love the half-price-drinks daily happy hour from 2-4. This point only exacerbated my frustration on the constantly running advertisements. I had tasted the goodness that was Sonic previously, but couldn't quench my thirst. I was pretty sure the ad execs at Sonic had it out for me in some sort of Greek God/Tantalus fashion. (Yes, I know I'm reaching with the analogy, but that's what Wikipedia is for). Anyway, Sonic finally provided some relief and opened a new location less than 30 minutes away from me. Score. Anyway, back to the main points here. Sonic is a drive-in style restaurant reminiscent of the early days of American fast food. Drive to the restaurant. Find a parking sport. Order from your car. Eat in your car courtesy of the friendly service of a car hop who brings your food to you. (No, not on roller skates.) Overall, the food is decent. Typical burgers, dogs, chicken sandwiches coupled with fries, tots, or onion rings. It's better than typical McBurgertown fast food, but short of fine dining. I would put it on par with a Steak and Shake. As I mentioned, the drinks really make the difference for me. Yes, typical sodas are offered, but it doesn't stop there. Sonic maintains a good variety of options in the lemonade/limeade department. You also have the option to add flavored syrup to your beverage, leading to such classic combinations as the (not pre-made in the factory) cherry coke, the (not pre-made in the factory) vanilla coke, and my two personal favorites the cherry/vanilla dr. pepper and the cherry limeade. The best deal in town is from 2-4 when all drinks are half-priced. Go all out and get the Route 44 (44oz) for about $1. You won't be sorry.

I am a fan of their diet cherry limeades - they are incredible! It is as if they have a special gravitational pull on my van as I drive down Randall road - especially in the afternoons between 2pm and 4pm when they usually have all drinks half off. Their burgers are good, a bit better than McD's and BK, but nothing special...Come for the drinks, stay for the food. :)

I tried this location despite the low ratings. I am glad I did it was really good. The Car hop Was really nice and helpful. Our orders were accurate and complete. I plan on going again and hoping to have the same experience.

The customer service here was a little iffy at first, but then I met Ambrose who was very concerned about my situation. He have me the store managers contact card. I then called Andrew (the store manager) and he was even more concerned, and handled everything for me. The double burger reminded me of when Culver's was good! The tots were okay. It was lunch time so I expected them to be a bit more fresh. But overall I give them: 4/5 on customer service (car hoppers) 5/5 on customer service (management) 3.5/5 on the food.(pretty high considering it's fast food) Great customer service guys!