Sonic Drive-In

Worst Sonic experience I've ever had. We ordered 3 blasts, 1 drink, mozzarella sticks, chili cheese tots and an order of fries. It took over twenty minutes to get that and they got it wrong. I asked for the drink they forgot, and after 15 minutes of waiting for that I left. My wife and daughter said the blasts tasted kind of like sour milk. A terrible experience altogether.

This is the worst Sonic. Awful Woman Manager and Some Employees!!! I was placing an order when the employee quit talking to me through the intercom. I looked up and a woman was approaching me. I asked her if they could not hear me with the noise of the passing traffic. She said yes. I began to give her my order when she abruptly turned around to leave. I asked her what was going on and she said to wait right there. A police car that was parked on the other side came and parked next to me after she kept which was strange. I waited for a few minutes but no one came on the intercom to finish completing my order. I drove around to place the order at the stand but no one answered after waiting. I drove forward to the window and waited 20 or more minutes. Cars were lining up behind me after placing their orders. A waiter kept coming out to deliver food to the other parked vehicles and just looked at me each time. I drove around to another parking space and pressed the red button for assistance. No one helped me. I drove around where the cars were backed up from when I was at the window and all were gone. It became apparent to me I was being deliberately disregarded and ignored. The manager's behavior is inhumane and unethically to not assist or give reason why not assisting me. I was there about 30 minutes. I left with no food. She and another employee in the passed were disrespectful and rude and spoke offensively and sarcastically to me. This is abusive, inappropriate and immature Manager that should not be conducting business. There is no upper management to report this disturbing conduct towards a customer. Managers and Employees are representing Sonic and their behavior is a reflection on the company. Their personal feelings towards a person and ill-manners should not interfere with assisting a customer and Sonic should have expectations and standards for Manager and employees.

I ordered food and waitied 30 minutes. The screen stopped showing that the order was being prepared. I pushed the button and someone came out because they couldn't understand what was going on. They then reassured me that the food was coming out. 10 minutes layer no food. I pushed the button again, they had no clue about my order, they asked if I placed several orders, I had not. I asked for a refund.

I ordered a route 44 sonic lemon slushy add sweet cream and ice cream No one could figure it out. Can't sell it in route 44 it cost 7.00 for the large. Cut backs charged 7.00 for the large and it should cost that for the route 44 . A BIG RIPOFF

On OCT 7 AT APPROX 4:04 PM.. I was at stall 10 and I only ordered 2 drinks well I was pressure for time and 16 mins had already pass by.. I ask for refund.. I paid with chime card and the gave me a reprinted receipt thet had cash on it and told me my money will be back on card in 3 days we'll I have not gotten a refund yet.. The carhop blame the manager and the manager left knowing the situation.. So I'm just out of 9 dollars.. The car hop name is Keisha Rae and the store is 4236 still holding on to reprinted receipt clerk #54 973

Every time I come here my order is wrong. Even when I order ahead, it’s never the correct order in the bag. It’s down the street from my job, and the food choices on this side of town are very limited, so I keep coming back but I think I’m going to start going to the baker location a few minutes away.

I came to this location at 10:53pm On a Sunday night and the Food was horrible.It literally had my little family physically sick . The tots had the root of our mouth tore because they were so hard . The burger was disgusting and smelled really bad I have no idea what was on it that went bad but we could not eat it .I tried calling up there numerous of time no answer so I called the headquarters because no way everyone saying the same thing about this location and nothings being done .The food quality is poor

Waited all that long time just for my food to come out cold and tasting old Never going back to this location again Food was disgusting

I went there last night for Chili Cheesy tot's. I ordered it with jalapeño's they charge $1.00 for jalapeño's. I ordered through my app. Tried to pick up at the drive thru window. No one was working the window. It appeared to be just 1 worker there. 8:30 on a Friday night and no customers. That should have been a sign for me but I had placed the order online through the app. Upset about not getting the jalapeños I ordered. Just will not make that mistake again. When I asked the worker about the drive thru he stated that they close it down and make you pull into a stall. Why?

I stopped in for a drink and it was perfect. Even the speed of delivery was good. What wasn't good were the strawberries that were dropped down outside of my cup making it sticky and potentially damaging to clothes.

Sonic, America's Drive In?? Nope. I just needed a few ice cream sundaes for an office party and was just told over the speaker at one of the drive in spots "sorry we are doing drive through only right now" OK...? You guessed it, drive though has 8 cars and zero movement. This location was closed for almost a year recently and I'm not even sure why. May be time to shut it down again. Customers matter.

07/02/2023 7:33pm the carhop named Ari is very rude/disrespectful and the food was horrible drinks are flat worst location ever 3836 harding Blvd brla.

I waited 45 minutes for a singular drink--a peach sweet tea. I will not be returning after this.

Fast food isn't the best around this pet of town. But this sonic is always on point. Food is always fast and fresh. I just had the best patty melt! 5 stars

This is the worst location for good customer service! I went there to pick up a couple of hot dogs. I pulled up to a lane, pushed the button and three different times two employees came on talking over each other so I couldn't hear either one! They didn't take my order either time and like three other cars were waiting. I finally understood them to say the drive thru only is open. So I ordered and asked for a chili coney with onion, no cheese and a regular American hot dog. I got a CHILI CHEESE hot dog. Smh. Glad I checked it. The employees were busy yelling back and forth to one another talking and someone missed the specific instructions. The girl who waited on me acted like she had an attitude about it but she took it back and redid it. This time I got a HOT chili dog with onions instead of lukewarm. I don't think I'll return to this location.

Not only did it take 20 min to get my order ahead food but they gave me fries instead of my mozzarella sticks. 3rd time I've been and I'm never coming back

Terrible customer serevive. I had to wait 15 minute for a drink , just one drink meanwhile they were serving people who came after me. I reminded One of the employee about my drink 10mins after my order but she never got back me me. I had to talk to another employee about my drink and when I got the drink it was very diluted. Would not recommend.

I work out of town and stay close to here a lot. This place is hit and miss. Sweet tea can be wonderful to very tainted tasting from the metallic flavor from tea kettle it sits in. Service is ok at times to pathetic at others. I was told by a young gentleman the other night I couldn't have a breakfast burrito because they weren't serving them at that moment. I was like really - I thought I could order any menu item all day long and get served. Needless to say I drove off without purchasing anything. I'm not a sonic fan anyways, but this place would turn the best sonic fanatic away. I won't be doing any more business here. The food is mediocre and is liable to be messed up once getting your order.

Terrible food, terrible customer service. Second time my order was incorrect & i definitely will not be back for them to get my order wrong a 3rd time. Staff and management at this location is pure GHETTO.

They lied about one of my orders. I asked for a berry slush and they gave me a frozen slush. Food quality is usually pretty bad too

The food might be decent but it is a nightmare during happy hour. Sometimes u will be lucky to find a place to park, so you are better off just using the drive through and ordering that way. It should be much faster. I've never seen so many people here until after the flood, but sometimes crowded places mean good business. However I don't like crowds and will just use the drive through. Also around 4pm traffic is a nightmare so you will wait regardless.

I wish I could have gave them zero stars. The person taking the order over the speaker was extremely rude. I wasn't even done placing my order before she put it and my total popped up. I pressed the call button again and she hung up again before I could finish my order. Worst customer service ever! Both car hops was actually very polite that was the only pleasant thing about this sonic.

Probably the filthiest restrooms ever. My son said the men's was so filthy that he decided to use the ladies restroom -- which was better, but not by much. It makes you wonder what's going on in the kitchen. We won't stop there again. What an embarrasment to the Sonic name!

Worst service ever!!!!! Sat outside for over 30 minutes for 3 Slush. Pressed the button numerous times and they would ignore it. Then I stopped one of the carhops and asked where my drinks were and he asked did I place the order! He went back in to get the drinks and never came back out! I watch him stand at the counter and eat ice. Never going here again!

Waited 40 minutes to get two wacky packs and a junior double cheese burger! Carhop was suppose to have the order remade because it was ice cold, but I got the same stuff back through a different carhop who had a nonchalant attitude. Didn't offer anything for the wait! Definitely will not be coming to this location anymore! Wish I could give a negative star rating!!!

Never cared for the drive in thing, I hate eating in my car so I walked up. Weird ordering at a board with a speaker when I can see the girl taking my order just inside the glass. Pretty easy tho. And do you tip the person that brings out your meal? Food was fine, Chicago dog was good, pickle spear and relish a little off but pretty legit. Spicy chicken strips were decent. I'd do it again

I've worked in the area for over two years now. When I first started working in this area I started coming to this sonic a few times a week for lunch. There was always a friendly lady working the drive thru who wore a bow in her hair. My order was always right and always fast. Since she left I've noticed the service slipping and my order has not been right once since. My order is always the same... single burger with everything on it, tater tots and the largest diet Dr Pepper I can get. Pretty simple... again today it was wrong... pulled to the window and the guy hands me a small soft drink... I handed it back and said I wanted the largest soda like I ordered... I did get a large cup but it was packed to the top with ice and very little soda in it and they gave me a double burger instead of the single I wanted. Over the last couple of months I've only been coming here about once a week because I get frustrated with having it wrong all the time. So, today will be my last time dining here. I will spend my money where at least my orders will be filled correctly.