Sonic Drive-In

Fast food restaurant · Rockwell ·

Sonic Drive-In

Fast food restaurant · Rockwell ·

Iconic drive-in chain known for nugget ice and retro service

Information

940 W Main St, Rockwell, NC 28138 Get directions

$1–10

@eater

391,688 Postcards · 10,991 Cities

Pellet Ice Is Extremely Overrated | Eater

"Best known for serving small nugget or pellet ice in its drinks, this national drive-in chain helped popularize the crunchy, chewable ice that fans celebrate for its porous, 'yielding' texture. The pellets are pinky-nail–sized pressed flakes that look like tiny tater tots, and demand for them led the chain to even sell 10‑lb bags and helped spur at-home nugget ice makers from appliance makers. Enthusiasts and food writers praise the ice as snackable and flavorful to chew, while critics argue the pellets absorb and melt quickly, leaving cocktails and sodas tasting watered down, filling the glass with ice rather than liquid, and producing a dissatisfying drinking experience for those who prioritize flavor over the novelty of crunching ice." - Jaya Saxena

https://www.eater.com/22546945/sonic-pellet-ice-is-overrated-rant

Sonic Drive-In

Perry M.

Google

Food tastes good, but three straight times they've given me a BACON Triple Smasher with no bacon. I'm not entirely sure how you can leave off THE VERY FIRST INGREDIENT when someone is paying $15 for the meal. UPDATE: upon driving back to the location, I was offered bacon to put on my burger. When I said "no, I drove 10 minutes home and ten minutes back, I want a new meal" I was told that I could only get a burger. Ya know, because fries are really expensive or something UPDATE 2: the remade burger was ALSO wrong. Supposed to be plain burger with bacon. Not plain AT ALL. UPDATE 3: burger number 3 still had cheese on it. Making number 4. It's been an hour now. Wondering if I will ever eat again...wasting away.

Dylan T.

Google

Waited over 15 minutes for 4 wraps When I asked why the wait she said the chicken had to cook which took 5 minutes. Which would have been believable if we only waited 6 minutes and had fresh wraps Instead we waited 15 and got room temp wraps

Kay K.

Google

THEY GAVE ME A *MOLDY* BUN ON MY BURGER!!! That, and evidently they don't know their own machines and won't listen to customers for crap. Overly stingy with the icecream today too, which just adds insult to injury. I'm guessing the red-head woman I talked to in the drive-thru was a Lead or something, but she was condescending as all hell. I won't be back for a long while, if ever.

Abigail C.

Google

My kids had gift cards from Christmas that they wanted to use at the sonic and after we had ordered, I told the cashier we had gift cards to pay with, and they said that the gift cards “freeze up their whole system, “ also another time we visited this location for Wednesday, which they advertise us having 1.99 kids meals They had to be told to make it 1.99 and they still charged us 5.99 - we had to get them to refund us. It happened to 3 other families that were with us too! Just absolute incompetence, they didn’t care one bit either. We won’t be returning to this location.

LeVee C

Google

Only came here because I needed something quick and the drive thru was empty. Ordered my meal with tater tots and corrected them once they recited the order back to me and they still gave me fries. Went to eat my sandwich and the chicken and bun both looked burnt. I bit into the sandwich and the chicken was very hard like it was sitting around for hours. The hardest of the chicken scratched and irritated my gums such a disappointment but the young lady who took my order was very kind and sweet.

Brent P.

Google

We waited for almost over 35 minutes for one chicken club sandwich combo. When it arrived the chicken in the sandwich was so dehydrated and old it must have been cooked the day before. It's was so tough it was inedible. The lettuce was yellow and wilted and the tomatoes werent much better. We realized this all after we had left and I refused to waste another half an hour on one meal. So we drove to the McDonald's right next door and had a much better experience. Totally unacceptable.

Ashley H.

Google

I don’t recommend this specific location due to the fact they over charged me for extra cherries just to get none at all on many occasions! And when I told them they didn’t give me any at all they brought some out just to charge me yet again!!! However they did give me plenty of limes!!!! Oooh and this location does not do refills 😉 WILL NOT BE BACK TO THIS LOCATION!!!

Kayla P.

Google

I ordered a BLT and asked for them not to burn the bacon. I got home and my bacon is burnt so bad it’s almost black. Nobody wants to eat burnt food! Listen to your customers and do better!

Sarah S.

Yelp

Typically I love this location and Sonic but recently the service has gone down hill. I realized that they can be busy at times but tonight (April 5th) I saw multiple people getting their food before us and they ordered like 5-10 minutes after me and my husband. The only reason I gave an extra star was because the food was at least warm when we got it.

Rebekah W.

Yelp

I've never had an issue here this is my go to sonic. They're mostly young people doing a very great job!

Darlene L.

Yelp

This Sonic always messes the order up. I have stopped going to this location. With a lactose intolerant family member that orders no cheese and no butter, but is given just that EVERY time they order, it gets old fast. I know they are probably High School kids, but come on educate them about food allergies!!!! Friggin page will not allow you to post pics!!! Hiding the fact y'all screw-up so much???

Amy W.

Yelp

What the heck is wrong with this place...EVERY THING. The longest wait, out of food. Rude employees that think being rude is funny. I am not sure any adults work here all teenagers. If you try and call they'll hang up. Number 7 is all we ever order. But they argue that a Footlong coney is not a number 7. That number 6 is what we want. So I have a picture.

Dave H.

Yelp

Burgers are always really good. Steak bacon burger was excellent. Tots are always great. Service is good

MarkandTracy C.

Yelp

We frequent the Sonic drive-thru in Rockwell, NC. Tonight we went and they had a gay pride flag attached to their order screen. I asked the woman at the window, to be sure that was what it was. I was terribly offended! Why would they advertise their controversial personal opinion in a restaurant where people of all types of beliefs will be choosing whether they want to continue to purchase from? You lost a customer, and I will be telling everyone I know.

Bill F.

Yelp

This is the last time that I will ever eat at the sonic drive-in in Rockwell North Carolina. It's not a complaint about the food, but it's a complaint about the service. They are severely understaffed, and I've waited in a stall for over 25 minutes already. They used the excuse of having a person in training and a new manager. That's not my problem. This is not Fast Food.

Kevin A.

Yelp

This place is the worse place I think I have ever ordered at . They messed the whole order up and the then remade it and only made half the order when they did so we had to wait again . But the manager was great when he came out and told us to keep everything and made everything fresh again . So all in all it turned out good . They only get 5 star because of the manager . He should get a raise . The manager was a young mixed guy . Every manager at every place should pay attention to this guy . You are great man

James L.

Yelp

This has got to be the slowest fast food drive through in history. Don't come here unless you have to to sit and wait, and then they will get it wrong.

Gabby J.

Yelp

After ordering our food it took 35min to get it. Then the card machine was messed up so they had to take our card inside and took another 5 minutes to bring us our card back as well as I asked for sauce and she came back and told me she forgot it. A 5min trip to sonic turned into 40min. Ridiculous, by the time we got home to eat our food it was cold. French fries were cold and hard the onion rings on the cheeseburger toaster was cold and nasty, had to pull it off the sand which. I asked for the sandwich plane with just cheese, bacon and onion rings and they added pickles and onions on it. Such a waste of money will NOT be going back to this restaurant.

Torie Y.

Yelp

I went there and stayed there all day and each time they got my food wrong or would wait till it would be so cold then give it to me. I got a French vanilla ice coffee with 2x vanilla and got some nasty coffee. I had to spit it out bc it had literally no sugar. I was very unsatisfied with the rude service. Its your job to be nice and serve the right food. Mc Donalds is better than sonic by a landslide.

@eater

391,688 Postcards · 10,991 Cities

Pellet Ice Is Extremely Overrated | Eater

https://www.eater.com/22546945/sonic-pellet-ice-is-overrated-rant

Sonic Drive-In

Perry M.

Google

Dylan T.

Google

Kay K.

Google

Abigail C.

Google

LeVee C

Google

Brent P.

Google

Ashley H.

Google

Kayla P.

Google

I ordered a BLT and asked for them not to burn the bacon. I got home and my bacon is burnt so bad it’s almost black. Nobody wants to eat burnt food! Listen to your customers and do better!

Sarah S.

Yelp

Rebekah W.

Yelp

I've never had an issue here this is my go to sonic. They're mostly young people doing a very great job!

Darlene L.

Yelp

Amy W.

Yelp

Dave H.

Yelp

Burgers are always really good. Steak bacon burger was excellent. Tots are always great. Service is good

MarkandTracy C.

Yelp

Bill F.

Yelp

Kevin A.

Yelp

James L.

Yelp

This has got to be the slowest fast food drive through in history. Don't come here unless you have to to sit and wait, and then they will get it wrong.

Gabby J.

Yelp

Torie Y.

Yelp

Sonic Drive-In

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Pellet Ice Is Extremely Overrated | Eater

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Pellet Ice Is Extremely Overrated | Eater