Sonic Drive-In

a joke! ordered a blast and two shakes through the app received completely melted products, my blast also was not topped and my shake was in a PLASTIC cup for sundaes wheni ordered a small which i KNOW is larger for some reason??? went back around and then was told that their icecream was being used to quickly and they weren’t allowed to stop selling it! What a joke! Corporate should really allow them to at least let me know when picking up my order ill get milk in a cup but nope i just get an attitude from their worker who cuts me off saying “ill give you a refund” Can’t believe how ridiculous this place is ran.

I asked for chili cheese tater tots which were suppose to be 3.69 plus take it was over $5 and barely any chili and cheese

If I could give it a 0 I would, drove in and pulled up to car hop spot and there was only one other car there and the drive up window had 3 inline so I pressed the red button and it said someone will be with you in a minute, I waited 20 minutes and saw a car pull up next to me and right away got to put in the order. Waiting another 5 minutes and looked over at the menu board and it said press the red button to order, at that point after 30 minutes and no one at the speakers we gave up. Very unprofessional

Just wondering is it customary for the employees to ask for your change?? These folks are ridiculous. The girl on the drive- thru window completed my transaction, can't back to the window and asked me... DO I WANT MY CHANGE? So I asked her, well where would my change go? She blankly stared at me, then closed the window. Is there a fundraiser going on? Is it for your pocket? Do you pay it forward... let me know something. Who runs this place, better yet... who raised that girl?

Food was dry. Fries tasted like..a mix of something then stuck under heat lamp. The chicken strips... Or chicken over cooked that looked like flat pieces of over cooked bacon, thin and extra crispy. The soda was good. Staff seemed nice. Not going back there. Wasted $10.

I used to be a big fan of Sonic in Colorado. Hasn’t been to one in years. Found this one and was excited. Gotta say things certainly changed. The ordering boards don’t work. No signs telling the customer they don’t work. Waited 10 minutes then decided to try the drive through. When I asked about the ordering boards, I was told “yeah, they don’t work”. So it’s a known problem. Should at the very least put signs up. Waited another 20 minutes in the line before getting our food. We really used to enjoy the cherry limeade. Must have changed the recipe. And no cherries in the cup. Also no peppermints. No napkins. Food was decent. At least it seemed fresh. Franchise owner needs to visit and attempt to fix his business before it gets swallowed up. Lots of choices out here.

Took half an hour at the drive thru to get my food . I timed it . 27 minutes . I get a half hour for lunch . Ordered a footlong Coney . They hand it to me upside down . Get back to work with my order and no chili on my chili cheese fries . And I didn't get a receipt . Or a fork or napkins . Always check your order before you leave the drive thru ! Foot long Coney was pretty good . Unfortunately an hour later had terrible terrible diarrhea , at work no less ! Ouchie ! Not good .

Terrible service at 36888 Van Dyke Road Sterling Heights, MI 48312. Ordered on app and waited 20 minutes (after arriving at the restaurant) for 3 drinks. The only people getting service were people going thru the drive-thru. If anyone pulled into a stall, they couldn't order. We pushed the red button. Nobody answered it. I finally called the store and they had our order out in less than 5 minutes. Will NOT be back!!

I love it!!!! Such good service my food is always correct maybe some people shouldn't work there but it is amazing I always get the same thing and I never grow old of it mmmmmhm so good I might have to try different things because I enjoy the flavors mhm yeah thank you so much sonic for being you and making my flavor palette Devine.

I decided to randomly try Sonic for the first time around dinner time during a weekday but it wasn't busy. I wanted to experience the Sonic drive-in experience but the car stalls were unavailable, not sure why, so I pulled into the drive through. All the food was decent nothing special. I loved the custom drink option/menu and tried a flavor recommended on an Instagram post.

I was doing a delivery for uber eats and in the notes it said go to the pull up stall but when I went there they said go to drive thru.

Just horrendous service here. Food is totally fine because it's fast food. But every time I've been here it takes at least 30-40 mins to get through the reasonably short line. Unfortunate. Fortunately, there's a good Culver's right next to here that is very quick.

I ordered ahead and still had to wait an hour for my food. My food was all cold so the lady took it back and said she remade it all and she brought it back out. Everything was still cold again. This is the worst location ever this has happened multiple times they need to shut this place down.

Went to Sonic to try one of their shacks and they where out of ice cream! How does a restaurant run out of ice cream? Poor management!

5/10/24. No tater tots. Lame. Why so low on the stars ? Pretty sure because of visits just like this.

When I drove up I had to repeat my order twice because I was ignored the first time but when I got my order my strawberry cheesecake shake was spoiled I don't know if it was the chees or the strawberry's but something tasted really sour and old when I took a sip.. I drove back and the employee said no one complained abt the shakes all day. When I literally had to spit the shake out it taste so bad.

Burnt tf out my bun and actually gave me it. No ketchup either just a bunch if mustard and i said light.

I wish this mf can get 0.0 stars how horrible this location is... horrible horrible horrible.. i believe I waited in line two hours for a $16 DOORDASH!

I placed an order online for pick up and my husband went to pick it up and still had to wait 30 mins for our food. The fries were cold, and not cooked all the way. I got the chicken tender dinner and they forgot the texas toast and the one onion ring you're supposed to get. Our drinks had no ice, no cherries like we ordered. They couldn't make slushees bc of the machine or lack of ice. Burgers were cold. All around it was a terrible experience and I won't ever go back to this location.

There's a reason why the parking lot was empty! Next time I'll pay attention! After the waitress smiled everything else was down hill!

Listen.... I like this place but .... franchise owner where you at man/woman? Sitting in line at 3 pm on a Saturday. 15 cars just left cause of how long this is taking..... your losing a-lot of $$$

Huge respect to some guy working by himself taking orders and making food and made sure the food was hot and fresh

Even though Sonic is known for there drinks more then food I can understand the slush machine being down. But out of ICE! Piss poor managed sonic

Firstly, the lady took my order and did not repeat it, so how was she supposed to know whether the order was input correctly? Secondly, I ordered a Red Bull Summer Edition slushie (the watermelon flavoured one) and she gave me the original flavoured one after I had already asked and confirmed whether the watermelon flavoured one was currently available. I chalked it up to, perhaps they've had a really busy day and it's easy to make mistakes on a drink. I worked fast food before so I understand mistakes happening. I decided not to complain about that one; told myself I could still try the one I had. But I noticed the lady poured the extras into a larger cup for herself and started drinking it before carrying it to the back. When she gave my card back, I was also given no receipt. This part didn't fully occur to me until we almost got home, when I found out what my biggest issue with the order was. After a couple minutes, I was given the order and checked inside the bag to make sure everything was inside. I got my Sonic Burger, Fries, Medium Pickle-O's, and Chili Coney Dog. When we were halfway home, I figured I'd eat the Coney Dog since I missed eating it. I pulled it out to eat and right off the bat, had noticed the hot dog inside the bun clearly looked bitten. The first picture I shared was immediately taken when I noticed something was weird with it. I pulled the hot dog over and turned it to measure it out from one end of the bun to the other so I can show you guys the full hot dog: A whole THIRD of the hot dog was missing. What the hell?? The Red Bull drink mistake could be forgiven (original tastes good, but was still hoping to try the watermelon one), but I can't forgive missing an entire chunk of my hot dog. I ended up dumping the Chili Cheese Coney because receiving an almost half-eaten hot dog is extremely disgusting and unappetizing. :( The sandwich was made properly and without mayo like I ordered so that's why the review is at 2 stars instead of 1.

Ordered and paid online, got there and they never answered the red button, what I thought was going to be a quick stop ending there for a half hour after going thru drive thru, that was my last time going to sonic

If you want a yummy yummy sonic grilled cheese, don't come here lol there are h cb buns of black stuff in the grilled cheese every time I come here

Extremely slow and rude. I pulled in to order at the speaker where you can park and eat, and I was ignored for 30 minutes. They repeatedly pressed the button so the button stopped flashing like they had taken my order, but they didn't even say anything. Eventually it timed out and I had to press it again. Repeat of the same thing. If they were only open for drive through, they didn't even at least SAY SO, waste of time, and they come across as A-holes. People got angry waiting so long in the drive through, and I saw multiple people drive off, but I eventually waited in the drive through line myself. Still extremely slow. If nothing else, they should at least have some communication about what is going on, but have heard NOTHING. I've worked fast food for over a decade. I know how it is to be understaffed. But there was NO customer service here.

6/06/2023. I placed a mobile order for 9:15 pickup, pulled into stall 4, and waited for them to bring out my order. Instead of this happening, I got charged twice for my order which was $29.00, and left with nothing. As I was waiting in the stall for a good 15 minutes as the screen said my order was "in the kitchen" I got told through the speaker that it's drive-through only." Ok, no problem. I pull up to the drive-through, which took another 10 minutes, only for them to tell me that they were out of all shakes, blasts, and all other ice cream-related products, as well as some of the food items that I ordered, leaving me with $29 french fries. I was confused and asked what would be done since I already paid for my order, TWICE!! It cost me $60 and I left with no refund or any of the items I ordered. They told me that whatever happens on the app they have no control over; therefore, they couldn't do anything for me. I just want my money back. Come to this Sonic if you want to pay double for your food and leave with absolutely nothing!

I came here today and there was this one guy. I told him that I wanted a burger with no cheese and he added cheese. He told me that I have to state and tell him to add cheese but I did I go when I tell him to put ketchup and he said he will, and I thought he was nice turns out he didn't even put the ketchup, and I had to put it by myself, what the fuck they said they're out of tomatoes kind of sonic is out of tomatoes. Even Tim Hortons is better than this or like Jersey, Mike's or Detroit wing Company. Do not recommend in the same location as this there is a culvers and a Starbucks and Taco Bell just go there. They need to hire people who actually can do their job and I think this location should just close down honestly because no one comes here. It's lame as fuck and Culver's is way better SMH when they first open it was so popular they had normal people working now they're just weird like really

They advertise that they close at midnight. I wait in line, every person in front of me is helped. I get to the speaker and she said "sorry we're closed". It was 10:20pm. Yet every person in front of me was in line and waiting to pay. I just said okay and drove off. It's different if it's just one time and they had a bad day, but every time I've gone, they're rude. Every employee I've encountered has had a flat affect and no emotion at all. They just hand me my items and close the window. No "have a nice day" or goodbye of any type. I used to work in fast food and was even a manager, so I understand how irritating customers can be and how burnt out the employees are. But that doesn't excuse poor manners, poor service, and a lack of respect. It's not only bad training, but it's bad parenting - they should've been taught basic bedside manners.

Love Sonic, ate at them all over the US. Ate here yesterday, been ill ever since. Now I know why they were not busy at lunch time on a Wednesday. Calling the health board next. DO NOT EAT HERE!

Been sitting first in the drive through line and no one is take big my order. This is why people don't want to do out any more service like this drives them back home.

dude didn't even start my meal but i had one bite into my fried pickle o and that thang was fressshhhhhh!!!!!! loving the recommendation for the drinks too. gave us so many napkins i can't wait to feast on my honey bbq sauced jumbo medium meal man it's gonna be soooooo good. anyways gtg eat that now

I placed a web order and proceed to the car hop area as directed by the app. I checked in and waited 30 minutes for my food. After 30 minutes I pushed the call button 3-4 times to inquire about my order with no response. I then when thru the drive and received my order which was ice cold.

TERRIBLE they act like Dey can't hear and got a headset on, RUDE!!! NO CUSTOMER SERVICE!!!!! ZERO STARS they need to re hire and they messed my order completely up and didn't answer the phone and I was on break smh

ZERO stars. Their online order service is extremely horrible. Will never go back. Ordered online and waited in stall for over 30mins. No staff ever came out and we never received our food. We left and will never go back. They have the nerve to charge us. We will definitely dispute this charge. They should not get paid for a service they did not provide.

Ok, I have love hate relationship with this place! Ughhh is all I can say.. Having 3 kids that go to school right up the street we hit happy hour ALL THE TIME!! 64¢ for a small slush- REALLY? Can you even beat that? Then to top that if you sign up for texts you get these little buggers that make your thighs and ass huge... 50¢ CORN DOG no limit Really? No joke we order 20. Oh and the last one that had us? 50¢ grilled cheese. I wasn't impressed BUT they were slammed and I'm guessing they were not made correctly bc they were nasty! Oh hubby reminded me of 99¢ cheeseburger deluxes too.. See now I am rambling.. The deliciousness is there.. Check it out!! They have tots Napoleon.

Extremely rude. Pulled in to order and asked if they had something and the woman kept talking over us and finally I said something about it and she goes "we are very busy! Do you see the line?" I asked for a manager and she said she was the manager and very nasty about it so we left.

Worst Sonic ever! Burger tasted like it was 3 days old. Bun was stale. Meat was cold. I should have checked Yelp before going.

Learn how to run your drive thru. Been waiting over 15 minutes for 1 single drink. This location is a joke and should be shut down until competent employees can be trained. Don't waste your time with this location unless you want your time wasted.

Not a review..the signage at Sonic says they are closed for the season and reopening in April.

Went to get food June 9th, Sunday night at 11:31pm TOOK FOREVER for some mozzarella sticks and popcorn chicken. Wasted so much time trying to get lunch while on break from work. Terrible idea. DEFINITELY NEED MORE STAFF

Came here at 11:20. My food was a 7 minute wait which is understandable since it was late and of course I wanted it to be fresh. I drove 25 minutes for my first experience with Sonic. Was so excited for there Oreo, Reese's shake. They said they where out of Oreo then paused and said out of Reese's where you really or just to lazy to make it. How does such a big chain run out. I hope management sees this. Sonic is def off my list.

First of awl. They make their shakes with concrete mix I am convinced. My server FROGSLEY had a terrible attitude. I am Horrified with this service. Do better. MY FRIEND, was charged 15 EXTRA CENTS-- (15 c) for a Cherry on top, which is usually just PROVIDED for free. The whipped cream is too Thick. I was also disgusted with what the inside looked like, looks like a slaughter house (uncleaned.) There was a LITERAL chicken (or bird of some sort) FOOT on the drive Thru window sill. How does it get worse than this? Dane Jasper, you WILL be hearing from me. Truly disappointed. Do better Sonic Inc.

I come here quite often as this is the one on my way to work, but the last time I was here was horrible, and I had to leave. I went to the drive thru and nobody went on the speaker, I tried talking in the speaker and even calling the store(no answer) and honking my horn.... NO BODY ANSWERED!!!! Very upset. Other times we have had very rude employees. Unhappy customer:/

First time to this locations. Great service through drive thru. My drink was great ( blue raspberry ice cream slush). Sad to see the people who's supposed to be on rollerblades were not on rollerblades.

Yeah. The service is awful. Don't even know what the food is like because I ended up leaving because I couldn't get them to take my order. Wondered if they were even open, but if they were closed they should turn their lights off.

Bad service unless you are in the drive thru, they didn't even respond to the call button.

Don't bother, they can't be bothered to take your order and deliver it to you. We parked in a stall, and pressed the button to place our order. Upon completion the total given didn't match the amount on the screen. Then the screen then cleared and said our order was being delivered and then nothing and no way to pay. I pressed the button again and nobody answers, then a few minutes later someone resets the order button. I pressed it again and a few minutes later we are told to use the drive through.

I thought they had hedgehogs serving you. We went here for lunch after going to the home improvement store across the street. THis is a good place to go since you order your food and they get it to you fast. I haven't been to a drive-in in many years. Now I remeber why. Difficult to eat while sitting in your car. Especially if it's the footlong coney. Good food, bad idea to eat in the car. I ordered the combo with chili cheese tots. They were awesome. The coney was good, not the best. The coney sauce had a little bit more of a tomatoey taste. Not the typical Detroit coney chili. But the combination of the tots and coney were really good(but sloppy in the car). I ordered the iced tea but the sent out Hi-C...no problem, they switched it fast. The prices were a bit on the higher side, but not too bad. Will definitely eat here again when the weather warms up, maybe the burger and chocolate shake next time. Here goes my weight, up up and away!

Extremely rude and snobby, along with a slushee full of mold! when i called to say i have a cup full of mold they told me i could drive BACK and get another MOLDY drink. (made me vomit)

Waitress was friendly and quick. The food is poor. I would not serve it to kids. The onion rings have sugar in the batter. The grilled cheese sandwich is not grilled. They take two pieces of plain bread and put some kind of cheese in the middle, then microwave. I couldn't pull the bread slices apart since the microwaved cheese acted like glue. They apparently microwave them in advance because the cheese wasn't even warm. I honestly couldn't even taste the cheese, just the bread with something in the middle welding the two pieces together. That explains why it was is only $1.49. If your kids like grilled cheese sandwiches, buy a loaf of bread and velvet cheese. Melt butter in a fry pan, then grill the sandwiches. They will taste infinitely better and you can make at least 3 for $1.49. Infinitely better is not an exaggeration.

Call me an uncultured know-nothing if you must, but I gotta say this place is my very own Guilty Pleasure. Sonic puts the FUN back in fast food...whether it's the bright yellow, blue and red (okay cheesy 60's I know) drive-in stalls, or the (Ohmygod) corn dogs that take me back to my childhood State Fair experiences; whatever it is, coming here brings a smile to my face every time. The drink choices are GINORMOUS - Think fresh fruit slushes (try the Lemon-Berry, my favorite), real ice cream shakes and malts, good old-fashioned vanilla or cherry Cokes, and more, way more...lots of people come here just for the drinks, and there is always a drink special running, whether it's Happy Hour (half price slushes from 2-4), or the 2 for 1 special on shakes and malts running through the end of July. Also, there are the itty-bitty ice-cream desserts for a dollar, think they're called Jr. candy sundaes - they're just enough that you can eat one and not feel the least bit guilty, and they have fun toppings like Reese's, M & M, Butterfinger and Oreo. If you can get a chicken strip sandwich and tater-tots, a small slush, and a jr. sundae, and still get change back from $5...what's not to like?

My husband and I were here a few weeks ago. He ordered a burger and I ordered a steak sub. We had onion rings and tots for our sides. My steak sub was good, the burger was ok and the tots and onion rings were bland. In my opinion the commercials are better than the food.

There really needs to be a zero star rating for places like this. 30+ minute wait for my food and the fries taste like they are a day old! This is the second time in a week this location has messed up my order. Sunday they got my breakfast sandwich wrong. Won't be back and I don't recommend anyone go here.

Very disappointed to that place manager unprofessionally said I'm taken to many other orders and I can't answer you and I was standing there literally for 10 minutes waiting no one was responding to me I had to get out of my Truck and see what was going and she was so rude with her answer her name is Felicia so disrespectful never again

honestly the people here have a really bad attitude. my food was correct but they shouldn't hire people that act like they can't be bothered when asking for ketchup. also when i tried to pull in the booth to order, someone told me i couldn't use the drive up order. so i parked and planned on walking up to skip the line but saw that you can't. then after getting in the drive thru line and waiting for 15 minutes i see an employee go and bring food to a car in the spot someone told me i couldn't go. so that was really fun and infuriating to watch