Laurie I.
Yelp
I wanted to be able to give a higher rating but I just can't. When you arrive the place is beautiful, modern, clean, staff is polite. We were told that there was a continental breakfast included (cold box store croissants, yogurt, hard boiled eggs and granola). Our room was beautiful, clean, comfortable with the gorgeous view of the water. That's where the beauty ended and the serine get away ended. The walls are so thin, you can hear the traffic, the water (which is nice but when it is high tide and rough it is very loud), you can also hear conversations in the next room. The gentleman behind us was snoring and we could hear it as if he was in our room (we were booked for 2 nights and left at 4:00am the 2nd morning because the noise was too much and we just couldn't get rest.
The staff all though polite were not very attentive. Friends of ours sat at the piano bar for a good 15 minutes with several staff passing by, finally someone ask if they were looking to have a drink. They said yes and then were told this bar is closed you'll need to go to the other one. The next evening we went down to have drinks and dinner and were escorted through the bar and the restaurant to the hostess when we were asked what time our reservation was for and in what name. We told them we didn't have reservations and this was frowned upon (place had two other people in it). We then asked if we could sit by the fireplace and have a drink before dinner, this also was frowned upon but we were told sure. There are 2 chairs and a leather sofa. We opted to sit on the sofa and the chairs were dirty and stained. We placed our drink order and sat and had nice quiet conversation. Forty five minutes later after no one came to see if we would like anything else, I went to the bar, here the bar tender was making some drinks and refused to make eye contact with me. After about 10 minutes and still no eye contact (as he was still making the same 3 drinks for the 3 people at the bar) I left and went back to my seat. waiting another 10 minutes we finally caught the eye of the hostess and asked for our check.
Note that they charge an amenities fee per day, ours was $53 for each of the 2 days. When asked what it was for we were told it was a "mandatory charge" that covers the continental breakfast, internet service, beach towels... Honestly ??? They also charge $100 to your credit card at checkin to cover incidentals. I called when I noticed my final charge was more than I expected and was told the incidental fee is again a "mandatory" and we agreed to it at check in (no we did not). Apparently this fee covers the mini bar, snacks in the room, bar and restaurant charges you may charge to your room. But I should not worry as this fee has been reversed and will hit my card in 5-7 business days.
Last but not least, I told them we didn't know what the amenities charge covered. They told me when you book on line you can see what it includes (so I looked and this is true, there is a small ? near the charge). It reads; "Amenity Fee of $47+taxes per room, per night: Our resort amenities include an in-room welcome gift, in-room Nespresso coffee service, resort programming, fitness room and sauna access, complimentary Wi-Fi, Valet Parking, seasonal pool, and bike rentals. NOTE: We did not receive our welcome gift, nor did others in our party, fitness room is empty (I saw it when I walked by and saw a big empty room with 1 mat and 2 yoga bricks on the floor), never saw the sauna nor were we ever told about the fitness room or sauna. Notice the "complimentary Wi-Fi and the in room Nespresso machine" don't make coffee you will be charged for the coffee pod and the half/half packet in the fridge.
For $874.68 for 2 nights, I expected so much more. I'm so disappointed as my husband and I haven't had a day off together in 2 years and this is how it was. I do not recommend this place, not worth the money.