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I had been a long-time fan of the previous establishment at this location, and am absolutely *thrilled* to find that not only everything about it I enjoyed has been recreated by the new owners, but they achieved an even cleaner, fresher aesthetic - and the food is absolutely top-notch!
Admittedly, I was deterred by the line the first time I discovered this place (which was by mere chance while driving by on a weekend) - the guy at the back of the line told me wait-times were nearing 90 minutes, and my blood-sugar informed me I would be taking a rain-check. Well, while yesterday's rain was just coincidental, it's serendipity that I remembered to come back, because I only had to wait about 15 minutes (it was about 8pm on a Friday).
However, while grabbing a cold plate from the ample stacks and filling it from the smorgasbord of various sundry greens, mixes, garden-concoctions, and assorted dishes that run the gamut from stuff you'd find at a 1950s pot-luck (yes, there is carrot-raisin-salad, and no, you don't know why you only ever have it so rarely, because it's so good, lol) to specialty creations offered du jour, I had to double-check what time they'd opened, because it looked like the sign had just been flipped, everything was so spotless. This trend would carry over throughout my visit, from the beverage-dispensers to the restrooms.
The staff was 100% courteous, helpful, and attentive to my needs. There were copious amounts stationed at ample vantage-points, and yet it never felt like anyone was hovering or waiting for something to do (or standing around on their phone, like I'd be probably too tempted to refrain from if I worked there, lol). It felt efficient without being rushed or overly industrious, and I never sensed any pressure to increase my tempo (I stayed for a leisurely 45 minutes to an hour, and though I didn't take more than one trip, I would not have hesitated to if I weren't so full of delicious pozole).
I have literally exactly two points of constructive criticism:
1) They should label which of the dressings is fat-free (I had to ask; it's Italian - and I know, I know; it's *always* Italian, but still, a label would be nice).
2) Either I didn't see the shredded cabbage, or they didn't offer it, but if you're going to offer pozole, you should also have that. I probably just didn't see it, but when I looked it up for the spelling, the images came up, and I thought "oh, yeah, *that's* all that was missing..."
Obviously, I love the place, so 10/10 will come back again :)
N.B. Souplantation is a terrible name, anyway. There, I said it.