Soup Shop

1-Star Review – Discrimination on Christmas Eve I have been a regular customer at this soup shop for over a month, dining in many times and always tipping well. I never had issues until Christmas Eve. When I arrived, an Asian male staff member refused to seat me and told me to order takeout instead, even though tables were available. I ordered takeout, then politely asked if I could dine in using a disposable bowl. One staff member agreed, so I sat down. Shortly after, the restaurant manager (Vietnamese male with an earring) came over and told me I had to leave immediately, saying that anyone using a disposable bowl must leave. I calmly responded that I was happy to re-order dine-in and use a regular bowl, fully following their rules. At that point, instead of resolving the situation, the manager panicked, raised his voice, and yelled at me to get out. His behavior was aggressive, unprofessional, and humiliating. It became very clear that this was not about bowls, but about not wanting me there. What makes this worse is that we are the same race, yet I was treated with open hostility and disrespect in front of others—on Christmas Eve of all days. This was a clear case of discriminatory treatment, poor management, and a complete lack of basic respect for a paying customer. I left feeling shocked and embarrassed. I’m sharing this so other customers are aware. A restaurant should treat everyone equally and professionally—especially regular customers. update： Response to Owner Your reply is misleading and does not reflect what actually happened. I did check in, waited, and was seated by a staff member. I did not force myself to sit down. If seating was restricted due to capacity, I should never have been seated in the first place. After I was already seated with staff approval, the manager came over and demanded that I leave immediately. When I calmly offered to re-order as dine-in and fully follow your rules, that reasonable solution was refused, and I was instead yelled at to leave. This shows the issue was not a clear or consistently enforced policy, but a decision made after I was already allowed to sit. If a policy exists, it must be applied before seating, not enforced aggressively afterward. Saying this was “based solely on fairness and capacity” does not align with the actual sequence of events. Customers are not responsible for internal miscommunication between staff and management. I stand by my review.

I was really excited to finally try this place, but unfortunately, there was a bug in my Pho. I went up to the cash register to discreetly show an employee and avoid making a scene and the manager was called. He apologized and said he'd waive the price from my table and then he said I could leave the restaurant now? Honestly, it felt like he was dismissing me from the establishment, and I was confused that he didn't offer a replacement bowl as restaurants typically would do, just waived the fee. I had barely even eaten any of the food before finding the bug and felt rushed to leave after that & as if he were kicking me out by saying I could leave now. Obviously, anyone eating at a restaurant is eating bc they're hungry.... Didn't see a point in asking for a replacement meal when it wasn't even politely offered as an option, so I just left w an empty stomach and disappointed in the experience overall.

01/10/26 at 2:20pm In the past, I've had better experiences and better service. Unfortunately, they say this is how they serve it now, even though I've bought from them many times before and it was never served so sparsely. I even bought an extra side, but I feel like the quality of everything has gone down.

I love how they offer a Pho Combination meal and the option of Rib bone that came with the meal. I would’ve rate it higher if they had offered bowl size options because not everyone wanted to eat a big bowl and I felt bad for wasting food.

Was greeted immediately after entering by friendly staff. The food was prepared what felt like immediately and it came out hot! We ordered the brisket pho and the veggie one. Bothe were delicious! I also reckoned the garlic cheese fries!!!

I got the chicken thigh Phó and my love got a brisket Phó. It was amazing , the flavor was exquisite and the service was top tier . Would recommend 🔥

Decent Pho and Great Customer Service! I had the Pho combination (Beef with tendons, brisket and etc) it wasnt that great due to the broth lacking flavor. I had high hopes due to the reviews. After tasting it myself I could tell most of the reviewers haven't had an authentic/good Pho soup. This place is decent for the location and price.

Loved this place, but from a couple months on it’s been going downhill. The service has always needed attention. My last couple Visits I noticed the pho wasn’t that great anymore, today took the win tho. The quality of the meat was a solid zero. I ordered the combination pho. Brisket was nothing but FAT, there was only one piece of tendon and one piece of tripe, the rare meat was completely frozen up stuck together in a ball! No matter how long it sat in the not so hot broth it never cooked!!!! It was literally just RAW, not rare. And although I brought it up to the staffs attention my remark was just ignored. I put the fat and raw meat on a separate plate. I have to agree with other reviews and say that the jasmine tea tastes like perfume. Lunch hour tends to get busy so make sure you are easy to wait.

Food is always amazing! For sure try the pho ribeye and the green Thai always supper good and very good customer service!

Best soup in town. Easy takeout process and quick. The teas are also top notch. The place is very clean and modern

I was upset with my first visit since I called to make sure they're open but voicemail was full so I just hoped for the best that they were still open & they sure were. Got there around 10:20. Unfortunately they were out of bean sprouts so I didn't place an order. That was a bummer. Came by the next day & thankfully they had bean sprouts! They were decently packed when I got there 10:20ish. Ordered the Pho Brisket, to go, waited like 10 mins. Soup was still pretty hot when I got home. I can't imagine how much better it would've been if I dine-in instead, but I enjoyed my soup!! The broth was perfect! For the brisket I was surprised by how much meat was given! The meat was a lil on the thicker side but still good!! I actually have never gotten close to finishing my pho & for the first time I left no crumbs behind!!! Not even the noodles! Can't wait to come back here & dine-in instead! Ambiance was super chill & nice.

Food: 8.8/10 Service: 8/10 Ambiance 9.5/10 I ended up trying their Filet Mignon platter and it was really up to standard, the green sauce was a sweet tasting sauce, the salad with the plate has a hint of sweetness to it, overall flavor is sweet on the dish, was expecting some kind of kick of spice but was not there although they have Sriracha on the side. Place was really packed and filled every table. Music is Generic typical music you hear at the mall in a dressing room which is okay. Wait time for a Filet Mignon plate, Chicken Pho, side of rice was 7 minutes and 22 seconds. Over all 4 stars

Ordered the beef broth with veggies only & A green tea Thai tea. I went here when my throat, nose, lungs, stomach, gums everything was sore in my body, I couldn't breathe, bite, and this pho soothed my whole body, I didn't have to worry about my sensitive gums because I was able to slurp the noodles & broth. I asked for extra chili oil to add in my pho & the way the chili blended with the broth, veggies & noodles were perfect. The drink was perfect ! I crave this pho everyday now!

3.5 : I ordered two rib bone phos, mango habanero wings, a Horchata pandan, green Thai teas, and an iced black tea. The mango habanero wings had a yummy, tolerable level of spice. I wasn't a huge fan of the green Thai tea, but the Horchata pandan was delicious. As for the rib bone pho, I felt the broth needed more depth; however, my brother enjoyed it with just lime. I had to add hoisin sauce and Sriracha for more flavor. The place was small, but the service was quick. They offered to-go containers and bags in the far-right corner, but unfortunately, none of the containers were big enough to take home the rib bone. The reason I'd rate this experience a 3.5 out of 5 is that the rib bone was way too tough, almost as if they rushed the cooking process. I even lost a nail trying to bite off a piece! I highly recommend that they provide toothpicks...

The broth was delicious, my daughter enjoyed it! The coffee was very strong, but good! Service they were kind, but they did forget to bring me an extra bowl to share after asking twice, so that's why it's not five stars. The ambiance calm, chill and pretty inside.

Ambience is so cute for a lil date !! And food is so so good ! Horchata Pandan is sweet and savory ! Elote is perfect !! And shrimp fried rice is bomb !!

They didn't add the soup condiments, I get home to my order being incomplete and their phone is OFF and when it's ON they leave you on "hold" and just never get back on the phone.

This restaurant is great really great service.Whenever I am craving food I always want to go to the soup shop.It is very peaceful place and if you take your kids there is movies on the tv. They are super nice to you and take your Oder quick. You should you go try this restaurant.

Yesss! We found some good Pho near Downey. The name "Soup Shop" threw me off; I would never think this was Vietnamese cuisine if a friend didn't tell me it was a good Pho joint. -The Food I ordered the Pho Veggies and Tofu and Fried Cauliflower as an appetizer, both delicious. This will actually be my second time back; on my last visit, I ordered the Pho Shaken Style that comes with wok-seared fillet mignon cubes--so good and highly recommend. -The Service Have a seat, and they will bring you a menu. The staff was busy but nice. I didn't know that you had to get up and pay at the counter afterward, so I found myself waiting to catch the attention of one of the workers before she told me to go and pay at the counter. Not a big deal, because now I know, but you assume otherwise because they seat you, bring you menus, and take your order. -The Ambiance I've been to many Pho restaurants, and I can say that this place definitely has a modern feel to it; it was nice. The distance to where I live in Downey makes this a great find for me. The food is great, and I will definitely be returning.

Upon arriving a little after 9ish, we were seated pretty quickly and our order was taken briefly after. After receiving our drinks, appetizers, and one dish, we expected our 3 other dishes to be delivered shortly after. Surely 15 minutes had passed and people who had gotten seated after us received all their food before us and that seemed pretty odd as we should have received ours first. The waitress came once to take our order and deliver the drinks and then never again after that. The servers were either busy conversing with each other and taking care of other orders, forgetting ours. Feeling neglected at this point, we still wait about 5 more minutes before we decided to reach out to staff. After waiting a total of 20ish minutes, we catch the manager's(I'm assuming) attention and had relayed to him the situation, even he had seemed confused. He was incredibly apologetic and comped our whole order, we appreciate his accommodation and even tried to prepare our food for us to go for free which we politely declined. Nonetheless, we still very much appreciated him. The staff, on the other hand, definitely needs to work on their customer service and accommodating their guests better and making sure they are being taken care of.

First time going there was excellent pho was killer best jasmine tea I've ever drank in my life well worth every penny will be going back again. So good . Service was nice too music was a little bit loud but ok

This review was long overdue. Here is the business I should've posted under: If you're driving on the highway, and you need a place to pull over and eat some PHO. This is the place! It opens late as well, later than other Vietnamese cuisines. They not only have pho they also have dishes with a Mexican flair; elote and cauliflower stuff with a of spices. Very good service. Easy going atmosphere with tables that sit up to 4-6 people. Come here after picking up your relatives from the airport, you all will leave satisfied :)

Great place to catch some great PHO! Brisket and Conbo Pho by far the best. The service is amazing and place is great for dine in service.

Clean spot for Pho, had the shaken style pho which is different than most spots oit there, service is quick and good. Chickn thigh Pho is also great.

everything here was great. the space was very comfy and clean, they served a party of 8 very quickly, and all our food was great. I highly recommend the tofu and veggie pho with chil sauce

I went in tonight with a friend very excited to try this place . Immediately we had a server with an attitude. I didn't catch her name but she had pigtails and looked maybe caucasian early 20s ,but I can be wrong. Not only did she give us attitude while taking our order , she forgot to put in an order of egg rolls I asked for to go. When it was time to pay and leave , I asked if I can get my order which I had asked for while ordering my other food items in the beginning and she said that she forgot to put in the order and now the kitchen was closed. No type of customer service. I understand that maybe we have bad days at work but taking it out on customers is not the way to do it. My friend and I were nice to her at the end of the day , any other person would've probably called her out . I hope for a better experience next time.

It was really good can't never go wrong with pho Will definitely come back Customer Service was great

I called, they answer and hung up. Then They unplugged the phone!!!!! Not cool very unprofessional.

My favorite place to have pho. There use to be a location closer to me but it was closed down . The food is delicious. I really love the oxtail pho and the egg rolls. I wished they offered 4 egg rolls instead of two. Customer service at this location was not great. The staff was too busy chit chatting . We arrived right when they opened and the restroom was not cleaned. I like this place but there are some thing that need to be improved.

This is by far my favorite pho place nearby. The portions are so good for the price and it's so yummy. The service and environment are also clean and very good. I come here at least once a month and finish my bowl everytime. 10/10

Idk. This was my first time here and i was excited to try it, but it was not as expected. The place was crowded, but we were first on the waitlist and seated rather promptly. I ordered the shrimp pho with a side of rice and a side of noodles. It was not bad but it was not great. They brought the rice out first and it sat for a while, then the noodles, and those sat for a while. When the soup finally arrived it needed to be hotter to accommodate the now cold rice and sticky dried noodles. And the music was pretty loud. Idk. Might give it another try and re-rate but for tonight it was a definitely a three star experience

I would've give this place 4 stars, But the service was awful. When we arrived the place was mostly empty. We had never been there so we didn't know what to expect. We were not greeted nor told there was a waitlist (of course i figured it out when I read the sign) Once seated (which we were given a table that was cleared but never fully wiped down)It took over ten minutes for us to get a menu, which I had to ask for. There was a party who came after we did who's ordered was taken before ours. (There was no communication w the servers so our server thought her partner took our order) I ordered the oxtail pho and brisket pho. The broth was good. Oxtail was juicy. The brisket tasted a little bland. Once we were done w our food. We waited another 20mins to get our servers attention for a to-go container and the check. She told us that they would ring us up in the front once we were ready to pay. I wish we would've know that so we wouldn't have been waiting all that time for nothing. We were the over an hour, mostly waiting to be serve (the pho didn't take that long to come out). I saw many people come and go during that hour because they were getting ignored or didn't know there was a wait list. Once again no communication. The food was decent but the service unfortunately is not worth it for me.

Everything from the Green Thai to the Rib Bone Pho was delicious !!! New favorite place. The staff is great too.

I was wrapping up a photo shoot in South Gate and came across the CrossRoads shopping complex. There were a variety of eateries but the Soup Shop caught my attention. Good choice. Their pho is very good. I ordered the rib-eye and it was full of tasty meat. The garnish was also well balanced and how can you go wrong with fresh thai basil. To quench my thirst I ordered the Horchata Pandan which is a horchata based drink mixed with green tea. It was a nice late lunch/early dinner. Service was good. There is plenty of parking and you can dine-in or take-out.

I have yet try the food. Upon arrival, the guy staff stated loudly to another female staff, " I'm Pissed off bc the guy just walk in interrupted my day." I never been so upset with such inappropriate remarks. Such a poor attitude and behavior do not deserve my business or any star.

Location: Located on Firestone in South Gate inside a ginormous plaza so no need to worry about parking. You might have trouble looking for a space if it gets busy. Interior: There are some seats against the wall so it's perfect for those who wants to come here alone to have a meal. It's great that you don't have to look at anyone or having others judge because you want to order two dishes all to yourself. We were lucky to get a table that was made for two people. The inside looks clean and presentable. Service: I like the fact that the waitress brought a jug of iced water with two cups without us asking. She also took our order and in no time the food was brought out. So we didn't have to wait too long. Food/drinks: We ordered roasted cauliflower (sweet & tangy housemade dressing, sprinkled w/Parmesan, cilantro, & fried onions - $9.99); Pho Combination (served with beef tendon, ribeye, brisket, tripe, and meatballs - $16.49; if you want rib bone it's an additional $3.5); side order of oxtail ($7.5); shaken filet mignon (wok seared cubed filet mignon w/onions & bell peppers - $17.99, you have the option of getting white rice or if you want you can upgrade and get fried rice for an additional charge); as for as for drinks I ordered green Thai tea ($5.50). Food wise everything was delicious. Love the roasted cauliflower. Sauce that it came in was bomb. Pho combination was tasty, meat to noodle ratio was pretty decent I would say. Shaken filet mignon was tender and flavorful. Oxtail side order was amazing and I wished it came with more than just one. The meat literally fell off the bone. Yum! As for the green Thai tea I can skip. It just doesn't taste right to me. I would recommend this spot. Maybe I'll order their oxtail pho next time.

My husband was feeling sick and it's raining so I needed to find a good pho place that delivers to our home. The pho place that's closes to our house (Long Beach) isn't the best. I saw Soup Shop had good reviews and delivers via Postmates. The soups were both very good. Will order again.

Didn't expect such a delicious, clean and friendly service Pho restaurant in South Gate/Downey. Really enjoyed their chicken yellow curry; and the oxtail soup -- definitely to be repeated:)

Top notch service, from the moment we entered until we left. The young man who took our order was professional, polite, and courteous. The food here is amazing. I am low carb, and his suggestions were spot on. Broth is exquisite. Everything about this location is a hit. We will be back.

Love that they are open late. Service has always been quick and the pho there is amazing. Must also try their egg rolls. Staff is friendly and have always been on top of service. Small little location with plenty of parking.

Food (5/5): Who would've thought South Gate would have such great pho! There's depth of flavor in the broth, quantity is pretty big in when you're dining in, and the noodles were a perfect al dente. I got the pho brisket and the meat had such a great tenderness to it. The broth comes out piping hot and it's so earthy. The noodles were al dente, and the ratio to noodles, meat, and broth were what personally got me to love this place. I've been here twice now and the quality of both to go (portion is smaller though) and dine in I have been excellent! Their green Thai tea is sweet but also refreshing -- I definitely recommend giving it a try. Service (5/5): I love that you don't have to wait very long for your food at all! Price (5/5): Worth your money in both quality and quantity! Ambiance (4/5): The cushion chairs need a desperate revamp. Great place for casual dining!

Excellent pho, great service, clean tables, trendy music and aesthetic. This is a great spot that has become a favorite for friends and family. The pho shaken style is supreme! I love that all the pho toppings are always fresh and abundant. Also really enjoy their pandan horchata - so good!

I liked the food the only part is when it comes to the chopsticks and spoons there on display to grab so anyone can touch them and grab and I find it unsanitary also the cups don't look like they were washed well

I would not recommend coming here for pho. It was very bland and noodles were soggy. Nothing authentic about this place. The only good dish I enjoyed here was their truffle fries and the green dipping sauce that came with it.

Pho Combo: 3.5/5 Service: 4.5/5 Overall: 4/5 Imagine yourself as a trader on the Silk Road, traveling thousands of miles. You've been stuck in the Gobi Dessert for weeks, and you're reaching the end of your water supply. Your mouth is dry, and your body is in desperate need of some sort of hydration. As you fall onto the ground, completely parched, you see a welcome sight. It's a bazaar in the middle of the desert. Immediately, you make a beeline towards the nearest water vendor. After approaching the vendor's stall, you realize something: all they sell is Aquafina. Not Arrowhead, with its flavorful minerals from the Lake Arrowhead. Not Crystal Geyser, with their all natural spring water. But Aquafina: which tastes not good on a good day, and nasty on a normal day. However, you're parched, and this is the best you can do you. You take a sip and....it tastes alright. Nothing amazing, but it hits the spot during a tough time. This is how I felt going to Soup Shop. I was hungry and in the area, with the next best option being at least ten miles and 30 minutes away. The Pho was alright, I ordered a combination and it didn't blow me away. There was heavy use of pepper, and the broth was strong but not deep in depth. It was a bit over the standard price of pho nowadays, around 16 dollars (I miss 7.25 for a large bowl of pho...) and satiated me at the time. The service was quick, and it got the job done. I would not travel far distances just to come here, but if I am in the area and craving pho, this will be the spot.

Finally got a decent pho spot in southeast LA! I came here on a rainy day for my pho fix and it did not disappoint! I got the chicken pho with thigh meat and a side of meatballs and it was all sooo yummy. It was a huge portion, btw, with a ton of chicken. I basically got 2 meals out of it. I paid about $22 and I thought it was well worth it. Check this place out!

Me and my boyfriend have been regular customers here for several months. The pho is amazing and perfectly cooked everytime. The service is good, but I would like to give recognition to Lizette. The quality of service is noticeably better when she's working. When I see her on staff I know we're going to have our belly's full and check payed in no time. Lizette service is exceptional. Her efficiency in seating and serving customers is remarkable, and she is always polite and professional. She is a real asset to this restaurant and a perfect example of awesome customer service

My boyfriend found this spot as he was trying to sooth my soul ( stomach). It was perfection. A hot flavorful clear liquid broth. They bring you toppings in the side. It was fast and they were friendly and the price was good. He got the pho pairing with a filet mignon I forcefully tried some fillet (my stomach did not want it haha) but it was full of flavor and soft. Can't wait to go back with the family.

Delicious... my fave is the brisket. Oh, and the egg rolls *chef's kiss*!! Sooooo yummy!

Foods your average pho shop but not your average wait. Never in my 1k eating at pho shop does it take that long to get a bowl of pho, in addition the soup wasn't hot enough. Basil is old also.

Nice clean restaurant. The food looked pretty big when arriving on the table! The curry is really tasty with coconut flavor. Highly recommend if you like curry. They allowed me to switch the rice out for salad. A bit hungry still after lol but might just be because I got salad. My friend who got pho was a bit hungry after too. But things look abundant visually lol and the taste is good. Can't complain!

I used to come here sometimes when I didn't wanna drive all the way to Cerritos for pho but tbh I had a bad experience here and not sure if I'll be returning. they took 30 minutes to bring my soup and they were giving people they food that came after me. When I got the soup it wasn't hot like it was just sitting on the counter for a while, had to ask them to microwave it for me and it took them like 10 minutes to do that too. Normally pho restaurants, the soup comes out pretty quickly. I hope it was just a bad day or something or maybe it's cause I went alone idk

The most important thing is the food, right? So, my friend had a Chicken curry plate which was quite good and the portions were great. The curry had peas and I think carrots? The cream sauce was quite good and very nice flavor and not too thin are thick was the curry. Indeed, a very generous amount of chicken. I had the Rib Pho, which came with 3 ribs which was nice, places I have been too in the past was only 2. Two out of the three had a nice amount of meat on there and tender. The noodles at the bottom were nicely cooked but the broth though it was tasty was too salty. I love salt and use at home sea salt and even sprinkle some on hard boiled eggs and tomatoes and watermelon, so I am used to salt. So people who don't use as much salt as I do would be a bit shocked tasting the broth. Maybe it was a one day and off, whoever the cook was just put in a bit too much salt this last Saturday. We were there in the afternoon. The service was fine, it's not a very big place so you get a bit too much of hearing what your neighbor is saying and of course the crying little angels can carry even in a large restaurant :( There were two "precious little ones" who needed to express themselves :( But no fault to the restaurant, luck of the draw. I certainly recommend this place! Cheers, Bon Appetit!

My wife and I like to explore to find restaurants near or depends travel to different area and find these restaurants try their cuisine. We travel to South Gate a friend of our recommended this restaurant it's a Vietnamese restaurant called Soup Shop. Asian cuisine like Vietnamese,Japanese,Chinese and Korean and other enthic are very popular with Latino enjoying good Asian cuisine but also springing up in Latinos community. The Soup Shop is a very popular with locals and others who come to visit the restaurant. We find a table right away then the waitress hand us a menu the we look what to order my wife decided to order the vegetarian pho and fried rice then I order the chicken pho and wings for appetizers. They brought the wings with garlic. Thev wings were cook perfectly and the garlic dipping sauce were Delicious.. My chicken Pho was really good the broth was light and very favorable with spices and other ingredients I really enjoy it. My wife enjoy her Vegetarian pho she say the broth was ready rich flavors. The service was really good we need to comeback soon.

Solid spot Clean Food - 7.5 Service 8 Location 7 Quality 7.5 I love egg noodle but unfortunately they don't have. I feel like the broth was missing something. I have soup shop before just not this location. I'm a pho lover. I've had the rib bones before also and they were good. I got the ribeye with side of their other steak as well. I wanna give it another shot. My 1st experience was excellent. This spot 6.5-7 But I work down the road. So I'll prob be back and will update again.

We came here on a Saturday evening. The place was clean and busy, but we were seated immediately. We ordered a shrimp pho, the "shaken" pho, truffle fries, iced coffee, and a green Thai iced tea. Service was great, but it took a while longer than expected to get our food. Once the food came out , everything was delicious except for the iced coffee. The portions were also very big. If you love pho, you might want to try their "shaken" pho because it was tasty and unique.

Let me stop gatekeeping about this place! My go-to Pho place is here, from the food to the service, I can't complain! My go to's are the Pho Combination and a Honey Jasmine tea! Can't go wrong with that. Prices are very reasonable for the amount of food you get. Ambiance is very nice and chill. Good for a date night or friend group. Very clean and the staff is attentive. It is popular during peak hours but they do have a waitlist you can sign in on once you arrive. Give it a try!