Kol
Google
⭐ 1 Star
Two Strands of Hair – Unacceptable Experience
South Beach Grill has always been one of my favorite places to eat when I visit Wilmington—but after my most recent experience, I don’t think I’ll be returning. I’m honestly considering going to Oceanic instead.
I was served a plate of food that had a long, straight brown hair in it—very clearly not from anyone in my group or our server (who had curly hair). Some of the staff members did have hair that matched, though. That alone was extremely off-putting.
We flagged down a manager, but instead of addressing us directly, she passed the issue to our female server, who was the only one to apologize and ask if I’d like the dish remade. I said yes, because I understand mistakes can happen. It took about 10 minutes to get a new plate.
Then things got worse.
As I was boxing up the meal to take home, I noticed another hair—this time in my drink (which I had already drunk half of). At that point I was disgusted and just wanted to leave.
The final straw? When we got the bill, we were still charged full price for my meal, despite finding hair in both the food and the drink. No discount. No manager apology. Nothing. We paid it and left, but I left feeling really disappointed.
This restaurant used to be one I recommended. Now, I’m not so sure. The food may be good, but if this is how they handle cleanliness and customer concerns, it’s hard to feel confident coming back.
📸 Photos attached for reference.