Southern Maryland Outdoor Power Equipment, LLC

I dropped off a trimmer 4 months ago, and they said they were out 4 weeks on repairs, fine, so I took one a new one home with me while the other was in for repair. First impressions were that they were busy. Good for business. At that time the young lady was unfriendly and irritated with customers. Okay, everyone has a bad day, maybe it was me. (not) Followed up a few times and got her on the phone and she was just brutally not customer friendly. Poor attitude. While I am sure my repair is as good as gold, the customer service is NOT. It takes nothing to say hello to a customer, ask how they can help, or just ask " are you picking up" The counter staff has the impression that customers are an inconvenient interruption, when they are the very reason that a business exists. Four months of waiting for my repair to be completed due to parts is one thing, but keeping a customer up to date every few weeks would go a long way, along "with a sorry it too so long, parts are tough to come by" would go even farther. The attitude was very offputting, and sadly despite my purchase, and repair I felt as if I was not welcome, much less valued. The mechanic out back was the friendliest guy in the place and should be working up front with the customer, not the young lady.

Ordered a Ramprack from them back in March. Got a receipt but never heard anything more. Finally called and got told that they cancelled my order because they don't ship Rampracks (I'm in Chesapeake, VA). Yet nowhere do I have any email stating the cancellation. And my shop app still shows it as pending. See the photos below. Why? If they don't ship those then why would they even have the option on their website? Now I'm stuck waiting another month because I had to place a new order with a different company. Highly suggest not doing business with Southern Maryland Outdoor Power Equipment. ***And now suspiciously there's a 1 star review on my business from someone in Maryland. Absolutely horrible to do business this way.

I live in Elkton, Md and found a Mahindra tractor that I wanted. I contacted Aaron and we literally did everything over the phone including financing. I am extremely pleased with how the whole process went and I will be back to buy implements

My go to shop for everything. I have purchased 2 Stihl saws, light weight bars and blades. Replacement parts for 25 year old push mower and parts for two different tractors. Staff is friendly, knowledgeable. On rare occasion they do not have what I need, they have ordered for me and it arrived when they told me it would. Highly recommend. I appreciate the honesty and not being upsold.

First time at the store and I was highly impressed. Absolute great service and the staff was very knowledgeable. Finally, a store with the service, equipment and soaps for my business in southern Maryland.

Thrilled to share our fantastic experience with Southern Maryland Outdoor Power Equipment! Just got our new Cub Cadet zero turn lawn mower, and the service was impeccable. Their team is incredibly knowledgeable, reliable, and their customer service is top-notch. We've been loyal customers since purchasing our Mahindra tractor, which is still going strong. Highly recommend them for all your outdoor power equipment needs!

As always the staff is very knowledgeable and they do their best fill my needs. Top shelf service.

Really great experience with this business! They’re always so helpful and if they don’t have something in stock (rarely) they’re able to order it super easily. I will continue coming back here time and time again. Thank you!