Southwell’s

Seriously love me a bacon cheeseburger at Southwells! Super hot and tasty with ice cold veggies always fresh. Just look at that thick cut tomato! As for the rings vs fries… go with the fries or sweet potato fries. The staff is super nice and the place is always clean.

I was driving around and decided to give this place a try. I am a big fan of grilled chicken sandwiches. To my surprise, the chicken burger was exceptionally delicious. If the chicken sandwich is this good, I am eagerly looking forward to trying their burgers on my next visit. This reminds me of old-fashioned burgers.

Trying out new spots for lunch. This place is pretty much only hamburgers which is awesome. The only downside was that the food was just alright. Better than fast food, but not anything that I was like “oh I must come here again”. With that said, I would come here again 🙂. The pricing is good and the service is also good.

I am very glad I tried this place. The burger was juicy and flavorful. Good sized patty that was well cooked. They did no over sauce. The veggies seemed fresh. It’s been on my list a while but I always seemed to put it off. The waffle fries were also well cooked and had good flavor. Prices were very fair too. Plenty of parking and seating which is nice. Most importantly though, their bathroom was super clean! That is always a nice show of attention to the small things.

I was surprised by how good the food was here. Waffle fries are well seasoned & crispy. The blue cheese burger was pretty good and they are able to add bacon & jalapeños if you want. It just had a touch too much blue cheese to where the flavor became overwhelming. I’ll definitely be back to get the regular bacon cheeseburger. Prices are affordable and the brownie is also delicious. Great spot! Friendly staff as well.

Friendly service and clean restaurant. The food came out quick and was hot and fresh. Onion rings were good and jalapeno burger was really good but bun was a bit on the dry side.

I'll start by saying the restaurant is a great value. The burger that my fiance was eating was delicious and more flavorful because of the veggie toppings. I got the onion patty melt and it could use some improvements; a sauce, more flavor on the Patty, maybe more cheese and probably a bigger piece of meat for the large pieces of toast that it was served on. That particular burger was average. Fries are great. Dessert was Delicious, I would recommend.

Not too bad for fast food. I didn't see any child meal options. Good is decently priced and tasted alright. They do use leaf lettuce rather than shredded and that is a big plus for me.

I've been visiting Southwell's since I was a kid and I can definitely say they are a solid go-to for a good burger! In my experience, they have never failed to deliver good quality food, no matter which location you visit. I will say, it has been quite some time since last my last visit to a Southwell's, but I was fortunate enough to find their Heights location open and fully operational after the crazy storm that just took place. I was thrilled to see they were open! All the memories came flooding back and was super excited to revisit after so long. I ordered the mushroom burger and Southwell's definitely delivered, yet again! It was absolutely delicious, as remembered, and was cooked to perfection. The chili cheese fries were also great! The fries maintained their crispiness even with the additional toppings. Despite the circumstances of having major power outages in the area after a big storm, the team at Southwell's certainly shined. Everybody was so kind and kudos to them for bringing such great energy to the restaurant while assisting what I can assume were many people in a similar situation as ours, hungry and without power. The service was great, the food was prompt to arrive, and it was absolutely delicious. A huge thank you to the team working Friday night 5/17/24. You all definitely made my evening and I'll have to start making regular visits to Southwell's again! It was a great reminder of why I've grown up loving this place.

Sloppiest $10 burger i've ever had , bottom bun sopping wet by the time it made it to the table , get ready to spend $20 for a burger , 6 fries and a bottle of water. And don't worry about saying thank you for anything as they won't even reply or at least smile back.

First of all the Ambiance was fine, typical for a burger joint. So that gets a 4 star. What brings it down, Service and Food I will start with the food first. Wel l to be honest i never had a chance to try it, the service was so bad. So that gets a 0, maybe not fair but you can't rate what you don't try. 0 stars. That leaves the service. Order was taken promptly. Cheeseburger and fries so nothing out of the ordinary. I sat with the people I came with as we ordered seperately. Their food came out fairly quickly. Shortly a person comes out goes to a table says something and the person takes the food and starts eating. Waiting for a simple burger and fries finally a person comes out and says Terry. The person that previously recieved the burger and fries said that was him. THey asked him what he ordered , which was a double cheeseburger and fries. Several people came out trying to figure out what went wrong. Obviously the guy got my burger and fries. You would think he would have known a double from a single burger in the first place. Must have been hungry. By this time the folks I came with were finished. I told them i wanted my money back and forget the burger. I would have expected them to at least say our fault lets get that too you on the house or something. But NOOO. Anyway I got my money and left with my friends. 1 star. Red Robin was good after that **** for them. I can offer the following: 1-the people bringing the food out should speak louder and verify the order 2-the staff should feel comfortable enough to offer something What I can not offer is a picture of the food since it never arrived

Simple home made burger, non greasy at all. That's why it tasted good. The burger joint has a cleans and old fashion atmosphere.

Disgusting taste very bland you guys need to use seasoning or something on your burger I hate to say it but a burger from McDonald's would have tasted better than this

If you like burger this is the place. Simple and easy and locally owned. 8/10 bbq bacon burger with jalapeños

The prices are a lot higher than listed online. Expect to pay $20 for a burger combo with a drink for sure. Just go to MOD next door

Ordered: chicken sandwich, bacon cheeseburger, waffle fries, and onion rings. Fwiw, the fries and the rings seemed fresh, which is nice. But both had the taste of being cooked in oil that seemed like it had been stretched too far. It's that same taste when you get fried-to-order items from a fast food place, like a Jack In The Box or a Sonic, and you lean heavy on ketchup or ranch dressing/sauce to cover the oil's bite. My wife's burger was not particularly well constructed. All the toppings were sort of rearranged in haphazard fashion. Like, there were onions but they didn't really make an appearance until her last two bites, which is weird. My chicken sandwich seemed boiled or steamed, rather than steamed. Ditto for the burger's party. The chicken breast was hammered flat and seasoned with peppercorn, but in general had the sort of undesirable crunch one gets when the chicken is over cooked. It didn't have any real taste, unfortunately. The comparison i would make is to a Sonic drive-thru experience, except this should be so much better than that. I've eaten at other Southwell's locations before but never came away close to being this dissatisfied. It could be that the 7-8 min drive home really put a hurt on the food, but I can only give part of the blame to that consideration: we've all gotten takeout burgers and sandwiches before and they don't typically come away being this sad of an experience. And the other comp would be like burgers or sandwiches that you get at a deli counter in an office building, except those are generally never this bad. If you skim my reviews, you'll see that I tend to not make the effort to ding a place and I'd much rather give businesses a boost. But we had such a dreadful time eating our recent takeout order from here, that I feel compelled to mention it.

I have been coming here for years and my first taste was at the one off of Holcombe Blvd. The burgers are the best I've had! Appreciate that the taste stays the same and they're always friendly and quickly.

Came to visit Houston and my friend said Southwell's was the best burger in town. Had to check it out. Walk in and up to the counter, the young guy behind the register (6:30pm Monday 9th) listens to me order, doesn't say a word or react, just stares at me. I order again. He repeats back my order (plain burger with chili), I have to repeat plain again. "So nothing on it but chili?" he asks. Yes, perfect, thank you. Burger comes out, loaded up with everything, not plain. No big deal, go up to ask him to fix it. "Hey, could I get a new top bun? That one didn't come out plain." Young guy looks at me, looks back at order he wrote down incorrectly: "No, I asked you twice, you didn't ask for that". "Yeah, I did, I had to tell you three times." Guy's giving me a hard time, arguing I didn't order correctly. All over a 10 cent bun. He brought it out a minute later, chuckling as he dropped it off. Great customer service, the waffle fries were the only remarkable item. Will go to another location if I ever go back.

Hamburgers are really good, hot dogs are not at least not for the price so stick to burgers and chili cheese fries

The food is great. Fresh and made to order. But it's pricey for a cheeseburger and waffle fries and drink. $15.70

Legendary Legendary Legendary Legendary Legendary. Great spot. Great burger. Great fries. Great cold drink. 5 stars

THIS IS THE MOST AMAZING RESTAURANT I HAVE EVER BEEN IN !!! THE STAFF IS WELL EDUCATED, FOOD IS WELL COOKED, STAFF WAS VERY ATTENTIVE TO OUR NEEDS ! A Wednesday afternoon, my daughter and i got hungry. We didn't want the regular fast food so we decided to try something new. We saw this restaurant nearby called Southwell's Hamburger grill. We were welcomed mannerly. We went to the register, it was pretty clean, neat and organized. This young lady- she had long hair, with glasses, average height, had taken our order. We personally didn't know what to order, she took the time to explain the whole menu, what the food is, and what the plate contains, her costumer service was amazing ! She recommended a certain dish for my daughter and i- for my daughter she recommended a kids grilled cheese sandwich, and for me as an adult a jalapeños burger, with both waffle fries, and a delicious brownie ! She personally took our plates to the table, with such care and educated manners. She made sure everything was okay with our order, made sure we had refills, and to call her back if we needed anything else. THE TASTE OF THE FOOD WAS AMAZING !! DEFINITELY WILL RECOMMEND AND COME BACK TO THIS PLACE !!!

I've wanted to eat here for a really long time and finally it worked out for me to eat here. Best burger I've had in a LONG time! This was excellent! Just like the hamburgers we had growing up - so tasty! This felt like stepping back into the diner days the only thing missing is the ice cream & soda fountain from the 50's. This wasn't a gourmet burger where 2/3 of the burger is bun (when I go for a burger I want quality tasty meat - if I wanted a pastry or roll I'd go to a bakery). The burger had a great fresh taste. The fries are fresh cut homemade thin fries. Unfortunately they were not cooked in hot enough grease and too many in the grease at once to crisp up, so they came out limp and greasy. Still, they had a good taste and not loaded with salt - a huge plus! I would like to have seen a bit more avocado on my burger for the extra I paid, but I'm one of those people that there's never enough avocado lol so I'm realistic to say no worries about this one. The single patty avocado burger, fries, iced tea, and brownie came to $17 - so not bad at all, really. The workers are friendly and helpful. I'll definitely come back when it works out for me to be in the area at lunchtime.

Stopped by in search of a Good Burger. What I found was a parking right in front of the resturant. I looked inside and there was a nice little crowd from what I could tell. When I walked in I was very much in awe of the decor- Late 60's early 70's look. (From the pictures to tables, chairs and booths). Everything came out good and hot-made to order. The fries were shoestring potato cut. I only wished that they would have come out seasoned. I bit into my burger and the juices flowed from both corners of my mouth. You know for me the tell tale sign of s good dressed and good tasting burger is that after every bite a napkin is needed to wipe my mouth and chin. Seasoned fries makes visit 5 Stars I will definitely come back when in the area

It's been many years since I have eaten at a Southwell's Grill so I decided to return last Saturday for lunch. This was my first visit to this location and parking was easy since it's located in a large shopping center. Walking in, I noticed how bright and airy this restaurant is with large windows and outdoor seating available. It's pretty big inside with many pictures on the walls of the Southwell's family going back to the 1940's by appearance. I ordered at the counter a classic burger with fries and a drink. They don't have combos here so everything is ordered a la carte and my total price with tax was a little over $12. I got my drink at the self serve station and sat down and the meal came out in about 5-7 minutes (see pic). Their fries are homemade and were very good. I appreciate homemade fries rather than frozen out of a bag. The burger had about a 1/3 lb. patty and was dressed. I liked it and thought it tasted good. I thought this meal was a 3.5 overall. The burger wasn't a standout but was respectable and I already told you about the fries. Also with no combos I thought the $12 cost was a little high for what I received. For Yelp purposes, I have to round down to a 3. I just can't go a 4 here but I would return. Everything was clean. Currently, Yelp rates this location a 3.5 and I think that's about right.

Delicious old-fashioned hamburgers. Crispy french fries and friendly staff make this one of my favorites!

If you want a homemade backyard grill type of burger, you gotta try Southwells! I haven't been back to this place since Pre-covid and boy was it even better than I remember! I ordered the cheddar cheese burger with all your basic fixins: tomatoes, lettuce, pickles, mustard and mayo (not a onion fan) Some may think Its just a plain Jane, basic burger but the first bite was juicy, warm and just sooo good! I'll be back and will try the mushroom Swiss burger this time around - I've tried it before and need to reaffirm it's also as good as I remember.

I stopped here because this was on my Houston "must eat" list curated by my bf. The menu is pretty simple-nothing complicated. I ordered the Monterey Jack cheeseburger and i ordered a side of fries. The burger was fresh and juicy. The fries were just okay, however, you can tell they are hand cut and not frozen (they reminded me of the fries i make at home). I would come back if i was in the area.

Great Place to eat a GOOD BURGER !! On 11/2/21 They turned off the music so we could listen to the World Series Houston Astros Braves game 6 on TV . When Im in this side of town, I always come to eat here!!!

Burgers and service are amazing!! I recommend the hickory. Only qualm I have with the joint is the behavior of a worker who refers to himself as "Big Money". He was visibly drunk when I showed up and instead of taking my order chose to browse motorcycles on Facebook marketplace. His hygiene was a health hazard and when I asked him to cover his mouth when hacking up loogies he simply lifted up his tattered old row outdoors shirt to reveal a pistol in his waistband. I was given the pleasure of watching "Big Money" lose his job (on what I found out was his first day) after the heinous obscenities he screamed at the interracial trans couple behind me in line. Big money is no more and they make a damn good burger. Five stars.

Have always come here for a burger or their chicken saandwich. But this time I wanted a salad. Their cathys salad was so amazing because the chicken was flavorful and just the right crispness. It's hard to describe but although the vegetable portion is standard lettuce tomatoes and onions the chicken made it amazing. Will definitely come back. They have Pepsi products which is a bummer since I like coke products. With covid they had a pretty decent amount of people dining in , obviously with decreased capacity. I called for a pick up order they said 10-15 mins and when I got there I barely waited. My husband had they supreme chicken sandwich which is always amazing . He couldn't eat the side salad because he was too full from the sandwich .

Nothing special just a pretty standard burger. The service was friendly and quick but the overall vibe was average. I was disappointed that there was no option to make a meal plan and you had to buy the burgers sides and drinks separately. Which to me the experience was not worth what I paid.

Love their burgers !! And, my previous ratings are 5-STARS. However, two weeks ago in a move I assume they did for cost cutting Southwell's dropped Coca Cola product and switched to Pepsi! This is the south, who the +#}*^{*# drinks Pepsi. I have went to Southwell's since they opened next to PetSmart. I cannot stand Pepsi and this may not be the feeling of other patrons but I for one will not return. This is Houston and there are too many other choice nearby to settle for a horrible choice of drinks during my meal.

Let me explain something to you: I have had their burgers and fries... And yes, they are great... Are they the best in Houston? No. I'm sorry. They are still worth eating and they are still great. Especially the fries. BUT dear reader BUT..... try the chicken strips. I know what you're thinking "who goes to a burger place and gets chicken strips?" Shh. Bupbupbupbupbup.... Shh. Try them They're THE BEST chicken strips I have had in a very very long time, and I am a chicken strip eating fool. 6 star strips. -a guy who would sincerely eat chicken strips for every meal if it wouldn't make him extremely obese.

So far we have been here twice, and we will definitely be returning in the future. The burgers are very good. You add your own toppings and sauces from the list available. My favorite is the Avocado burger, and my daughter likes the bacon hamburger (no cheese). Finally, the staff is very friendly.

Great burgers and main grill items but order the waffle fries or chips because their "home cut" french fries are ALWAYS under cooked and greasy balls. 5 stars if they had better homestyle fries!

This used to be a great place to eat (pre-pandemic). I used to visit this location atleast 2-3 times per month. However, (post-pandemic) recently each of past 3 times I've visited this location I have experienced problems with my orders. I usually order the chicken supreme sandwich from Southwells. If I had to count, I have ordered this sandwich over 100 times easy. The last couple times I've ordered this sandwich they've given about half of the usual portion. Both times I have brought it to the managers attention and they've either refunded or remade the sandwich. 2 out of the 3 times I've ordered takeout and went in I noticed the cook wasn't wearing his mask properly. 2 of the past 3 times I've experienced stomach issues shortly following eating from this location. I have also noticed that the staff now is completely different people. BTW, There's a CFA right across the street. I know this, they know this... Unfortunate, but I'm officially never eating from this location again.

So far this is my favorite burger place in H-Town. We tried Jalapeño and Hickory burgers with all the goodies in them, waffle fries and crush orange for drink. The burgers and waffle fries were delicious. The burgers had the right flavor, fresh veggies, right amount of jalapeno and the hickory sauce on the other burger were so goooood. Fries were not salty and flavorful with their signature spice. Lupe and the cashiers made the experience pleasant, they took the right order, were smiling and courteous. The server delivered the 2 burgers in less than 3 minutes. The cost per burger, fries and drink was only 12.88 including tax. This is a great price for a great burger. Other places are $15 and up. The service and atmosphere were definitely unmatched to other places I have been. The place was spotless and noise barely noticeable. I liked the pictures on the wall, it gave the place a chill mood. Tonight they had a promo meetup outside and handed coupons buy 1 burger get 1 free. I highly recommend Southwell's burger grill, if you want to try many flavors of burgers and several types of fries.

Stopped in after stumbling by this place and had an excellent meal. I had a jalapeño burger and my gf had an avocado burger. Both burgers were cooked as ordered and very tasty. Fries were hand cut and also cooked to perfection. Service was speedy and friendly. All in all, we were very pleased with every part of our meal.

Pretty great burger. I got the double cheeseburger with everything on it and waffle fries. It has an odd setup for a first time customer but I really enjoyed the food. The double is huge and I maybe ate 3 of the fries after finishing it because I was stuffed.

I stopped by after a quick Target run, right after the lunch rush. Ordered to-go and it was ready in about 10 mins. I ordered a grilled onion burger, added cheese and a fried egg. It was so good! Absolutely delicious! I got a side of sweet potato fries, I had really high hopes but they were burned. Charred is more like it. Bitter and black. I did enjoy the vanilla milkshake, but the claims that it was made from bluebell ice cream...I'm not 100% sure it was. Bluebell has the distinct flavor that this shake lacked. But still good. I'll definitely be back!

I found this place months ago when I was trying to find best burgers in Houston. I've been dying to try it out & finally came here for the first time tonight. My first impression was it is clean on the inside and seemed like your typical just burger place. As I was in line to order I noticed all purchases with a card have a 10$ minimum (which is kind of annoying but I understand) so I ordered a small shake (3.25$) to fulfill that (what diet?). Also, they are made with blue bell ice cream so that makes this place Texan approved. The chocolate shake was good but reminded me of whataburgers which I have no complaints about. I got a cheeseburger (5.45$) with waffle fries (2.35$). The people working here at the same time were very friendly and prompt on getting my food ready. Lately I've been to a lot of burger places that have 'craft burgers' with all sorts of crazy thought up concoctions. I've realized that even though they are great nothing beats just a normal old fashioned burger. If you're looking for that then this is your place!

This place could have had 4 stars because the hamburger & fries were pretty good. However, I give stars on the overall experience and the 2 negatives were - not very friendly staff (they weren't rude, but definitely didn't make us feel warm or welcome) and the building was kind of hot. There were ceiling fans on (Thank the lord) but it felt like the a/c was on 80 (and I'm cold natured). Pretty good burger but I probably won't be back.

Never tried it, but needed something quick so I popped in. It has a nice 50s/60s diner feel to it. A cop car is always posted there (probably assuring people aren't shoplifting from Petsmart) and it's in a terrible location which takes notice away from it. Nobody ever eats in there and always to-go. I don't blame them though because the place looks like it's not cleaned that often (don't ask me how you can have no one in there and the place is not cleaned). Overall, decent food on the go.

Love this place. Food is always great and staff is always nice. I regularly order to-go from here, the food is always warm and the order correct.

We have always ordered for pick up and done so many times as we think the food is good and always fresh. My issue is the last two times the bun was soggy and the fries soggy and limp. They also forgot the ranch dressing I ordered. I realize packaging to go is not the best way for food but I don't understand why the countless times we got it before everything was great and the last two times it was so bad. Did they change their packaging? Not sure but will give them one more shot before changing burger places. It's a shame as we really like them.

This is a homestyle grill with family photos on the walls and typical diner booths and tables in the interior. They have a good variety of burgers, sandwiches, and fries on the menu, but you'll have to order each item a la carte. As a result, my excitement to see $6 burgers quickly faded when I realized I would have to add $2 more for fries and another $2 for a drink. The waffle fries were crispy and well seasoned, and they were served in a basket big enough to split between two people with small appetities. The burger was not great but not bad either, just somewhere in the middle that satisfies a burger craving but doesn't make you tell all your friends about it. If the total of the meal had been $6, I would have felt better about my meal decision, but after spending $10, I am confident I could have gotten something else here or elsewhere that would have been more satisfying.

Due to the Corona virus it's carry out only. I love Southwell's and before I moved into this area I was known regularly by the staff at Echo Lane and when we got home our burgers were absolutely delicious but I was let down by the fact that I had asked for a diet soda. Being an insulin diabetic means that I don't drink regular and I can't even if I wanted to, so that was upsetting. As always I loved the burger but I wish I hadn't had to stop and buy another drink before getting home to eat my food. Thanks

We've always passed by on our treks to Target. Burger cravings were high for dinner last night so we decided to stop by here Ordered two bacon cheese burgers and an order of fries and waffle fries Burger was good. Nothing to complain about. Started getting soggy towards the end of the meal and probably too long of a conversation but that's normal The issue was with the fries. Both kinds. I'm surprised to see so many comments about soggy fries because ours we're totally opposite. Not sure if they've seen these soggy fry comments and tried to change it with our order last night but they were crispy so crispy you could almost say burnt. It was a sad addition to our burgers. I'd come back, just hope that they pull them from the fryer a teensy bit sooner

So I see good reviews and bad reviews for this place, and finally decided to try it out. I kinda get both sides. The good: it's pretty cheap, burgers / waffle fries / sandwiches are tasty, and very clean and spacious inside. However, it's mostly empty whenever I go which is a shame. Some items, like the plain french fries (just get waffles), could use some work, and the service is weird (not super friendly but they're not rude either). Still recommend

I work pretty close to this location and have been wanting to try it out for a while now. Upon walking in the atmosphere is really chill and friendly. I ordered a double bacon cheeseburger with some cheese fries on the side. In all honesty if I would of just had the burger I would of gave this place 5 stars. I have zero complaints for the burger, it was well seasoned, toppings were fresh and overall it was delicious. However the cheese fries weren't terrible but they were a little salty and I wasn't a big fan of the cheese that they used on them. Besides that I will definitely be returning for another burger and maybe to give the fries another shot. If you're in the area and looking for a good old fashion burger then this is the spot for you.

So we went there in a pinch on the way to Target for some thanksgiving shopping and damn the service is terrible. You would of thought I asked the little girl behind the counter for anal sex rather than a salt shaker she had to go in the back for. Here's an idea put the salt and pepper on the table because your bland soggy fries need it.

Southwell's is my usual go-to when you want a quick and homey burger. They're a bit greasy, sure, but that's expected from the Southwell's chain. The thing you should definitely order: waffle fries. They're seasoned and crispy, which automatically makes them one of the better things you can order. I typically get the mushroom-swiss burger, and it's exactly that. It's mushrooms + swiss + standard toppings. There's not much room for improvement, but there's also nothing that they can royally mess up. I would have given this place 4 stars if one night, we walked in with maybe one other couple in the restaurant. We ordered to go, and sat down to wait for our food. Time passed with nothing coming our way. 20 minutes goes by - there are burgers coming out for people who called in on the phone, but neither the couple or we had gotten our food. The couple gets their food after about 30 minutes, and we questioned where ours was. They couldn't find ours. So we waited 45 minutes and finally got our food, but it was a major waste of time when we could have just called in and they probably would've gotten it out in 10 minutes.

Got an old fashion cheese burger and fries. Burger came hot and very good. Love the great sear and melted cheese. The fries on the other hand were limp and taste extremely bland. There are better burgers in the area. I'll go back but bypass the fries.

Old-fashion atmosphere in a ultra modern restaurant setting. My take is this burger is what every founder of every fast food burger chain intended their burgers to be from the start, but couldn't stay true to their original convictions once they became huge corporations full of franchised restaurants focused on squeezing out every penny of profit at my expense. This is definitely not your fresh formed patty burgers with every exotic topping known to man, it's a simple old fashion style burger that exceeds the quality the big three fast food burger chains that still exist out of convenience and nothing more failed to be. Southwell's will never sell billions and billions of burgers or be the self proclaimed burger king, or even have the most well known founder who displays a cute picture of his daughter on their company logo, but it does deliver on service and puts together a fresh made quality meal. So I think it's a solid choice when you get the urge for a burger and can't decide between a hand crafted burger and a assembly line production burger.

Went in today for lunch with a friend. Ordered the salad with grilled chicken. Also ordered onion rings was told they were out. Somehow they lost my order. Went to the counter to find out what was going on. Finally got someone to help me. They disappeared into the back. No one came back out. I had to ask again to find out what is going on? The person I was with was more than half done with his food. People who came in after us got their food, ate and left. Still no salad. Told me it would be 3 minutes. 3 minutes came and went. No salad. Frustrated I cancelled my order. The girl behind the counter gave me the dirtiest look. She was told to go in the back and the other girl processed my refund. My friend was done and we left. My salad was less than $9.00. I gave them a $6+ tip in the tip jar. I hope the owners read this. There is a hamburger joint on every corner. No one apologized for the mistake until I said something. Customer service was not good. Had an issue that was not reported at the holcombe location earlier in the year. Won't be returning.

Amazing burgers and super cheap! 5.45 for a cheeseburger. Regular fries aren't that great. Go for waffle fries! The waffle fries are amazing here! Do note there is a minimum of $10 if you pay with card. Also there is free refills!

Y'all my heart was broken after visiting this restaurant. Friends have been telling me to try this place for awhile and I was SO EXCITED to eat their food and I've never been more disappointed in my life. I ordered a cheeseburger with all veggies and easy mayo. I received a burger with no cheese and mustard. By the time I finished trying to fix it at my apartment the buns were soggy and my fries were cold. I was very bummed by my experience here.