Andrea S.
Google
Booked a day spa with lunch. While the massage was great, the lunch was a disaster. After noting that the beef was not possible to eat, the service confirmed to talk with the kitchen. After 15 minutes the service came to take our plates. We had to remind them that we still waited for a response and were then offered an alternative, but only from the room service menu. There was no apology and not even a complementary coffee or something else offered. The mayonnaise of the fries was dried which is a sign for salmonella. We just wanted informed the service to avoid any food poisoning for other guests, but the guy did not listen and wanted to try the mayonnaise. We noted that you cannot taste salmonella but he did not care, hope he is alright. In total we sat 2 hours in the restaurant and we're eating one after the other, so each of us sat there for an hour without anything. The cleanliness of the spa could be improved. Drink prices are insane with 20€ for a cocktail, leading to the bar being totally empty. The hotel and spa has great potential but they do not seem to invest into their staff training at all. Quite underwhelming experience for the price.