Everybody By M.
Google
I visited this establishment with friends last weekend, and unfortunately, our experience was extremely disappointing, leading us to leave within an hour. While the security staff was courteous and professional, the same cannot be said about the service from the bartenders and bottle service team. Their attitude was dismissive and unprofessional, and the level of service fell far below acceptable standards.
Several issues stood out during our visit:
1. Unhygienic Practices: We were served drinks in unclean glassware, and bugs were found in the pineapple juice. This raises serious health and safety concerns.
2. Poor Setup: Despite purchasing a bottle, we were informed that there was no ice available. Additionally, only one juice was provided, and we were told we had to pay for additional juice.
3. Unreasonable Fees: Charging $50 for a birthday sign, especially when we had already purchased a section, felt excessive and unwarranted.
4. Lack of Accountability: Despite multiple requests to speak with a manager, no one addressed our concerns. A staff member was eventually identified as the manager, yet they avoided speaking with us directly, despite clearly overseeing transactions and operations.
The overall experience suggested a disregard for customer respect and satisfaction. Based on the behavior of the staff and the unacceptable conditions, I cannot recommend this venue and will not be returning. I hope the management addresses these concerns to improve the experience for future patrons.