Cindy Y.
Yelp
3.5 Stars. I guess that's pretty good, considering how horrible any mortuary/funeral home experience is going to be!
The facility: easy to find, parking is fine,
Service: every time I called, someone was available and was helpful. I thought they had pretty good service. The funeral director we dealt with was young and was a bit more salesman like than compassionate, but it was fine. The day of our service a different funeral director was there and he was really nice, attentive and sensitive.
Note that we went to the Sunnyvale location, but bodies are stored at the Mt. View site. This means that the body is transported a couple of times before the actual funeral. I don't like the idea of the body being moved so much, but it was fine.
The mortician/embalming/makeup that was done was well. It looked pretty good.
Facility: The ceremony room is newly remodeled. The floor, painting, furnishings, are all new. The room is very bright and inviting. The carpet is new, the bathrooms are clean and new also. They have a reception area available for rent, which is pretty convenient. They have a large screen available for slide shows and videos (DVD). they also have a piano available. Overall, the faciilty is nice, clean and convenient.
We also visited the Mt View location which was fine too. It was more traditional and parking is a bit more difficult.
Overall, I hope that I won't be needing funeral services for awhile, but I would recommend them and would use them again.